دانلود کتاب ABC of Clinical Communication

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Title Page......Page 3
Copyright Page......Page 6
Contents......Page 7
Preface......Page 9
Contributors......Page 11
Clinical communication – a historical perspective......Page 13
Training and feedback......Page 15
Written records......Page 16
References......Page 17
Further resources......Page 18
Introduction......Page 19
The Calgary-Cambridge guide ......Page 20
An example of the importance of the model in practice......Page 22
Further resources......Page 24
Jung’s theory of personality type......Page 25
Thinking versus feeling judgment......Page 26
Are doctors’ preferences different?......Page 27
How type differences relate to communication......Page 28
Further resources......Page 30
What is shared decision-making? ......Page 31
Strategies for encouraging shared decision-making ......Page 34
Presenting information to patients......Page 35
Health professionals’ training and development needs......Page 36
Further resources......Page 39
Situation awareness......Page 41
Interruptions......Page 42
Optimising team communication......Page 43
Emergencies......Page 44
WHO surgical checklist......Page 45
Further resources......Page 46
The National Health Service code of practice......Page 47
Medical note-keeping and mortality data ......Page 48
Medical note-keeping and payment ......Page 49
Multidisciplinary records......Page 50
Medical notes as a handover tool......Page 51
Further resources......Page 52
Difficult behaviours: the angry or violent patient......Page 53
Exploring safeguarding concerns......Page 55
Young people, risk-taking behaviours, consent and confidentiality ......Page 56
Conclusions......Page 58
Further resources......Page 59
Brief ordinary effective communication......Page 61
Identifying and alleviating anxiety......Page 63
Communication in dementia and delirium......Page 65
Further resources......Page 66
Timing of end-of-life communication ......Page 67
Dealing with disparate information needs......Page 69
Advance care planning......Page 70
Do not attempt CPR orders......Page 71
Further resources......Page 72
Engaging students......Page 73
Planning a curriculum – choosing a model......Page 74
Defining the sessions – what needs to be taught?......Page 75
Tutor groups......Page 76
Marrying process and content......Page 77
Role of this model in experiential inter-professional learning ......Page 78
Further resources......Page 79
Recommended Books, Articles and Websites......Page 81
Index......Page 83
EULA......Page 89