دانلود کتاب HCI in Business, Government and Organizations: 7th International Conference, HCIBGO 2020, Held as Part of the 22nd HCI International Conference, HCII 2020, Copenhagen, Denmark, July 19–24, 2020, Proceedings

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Front Matter ....Pages i-xx
Front Matter ....Pages 1-1
Towards Conversational E-Government (Matthias Baldauf, Hans-Dieter Zimmermann)....Pages 3-14
Designing Community-Based Open Innovation Platforms Based on Actual User Behavior (Claas Digmayer, Eva-Maria Jakobs)....Pages 15-33
Investigating Patients’ Visits to Emergency Departments: A Behavior-Based ICD-9-CM Codes Decision Tree Induction Approach (Yen-Yi Feng, I-Chin Wu, Yu-Ping Ho)....Pages 34-45
Massive Semantic Video Annotation in High-End Customer Service (Ken Fukuda, Julio Vizcarra, Satoshi Nishimura)....Pages 46-58
Exploring Students’ Search Behavior and the Effect of Epistemological Beliefs on Contradictory Issues (Yuan-Ho Huang)....Pages 59-68
Exposing Undergraduate Students to the Challenges of Integrating Technology in Healthcare Delivery (Laura Ikuma, Isabelina Nahmens, Craig M. Harvey, Dan Godbee, Tonya Jagneaux)....Pages 69-79
Detecting Deceptive Language in Crime Interrogation (Yi-Ying Kao, Po-Han Chen, Chun-Chiao Tzeng, Zi-Yuan Chen, Boaz Shmueli, Lun-Wei Ku)....Pages 80-90
Transformation Action Cycle (Johanna Kluge, Martina Ziefle, Achim Buschmeyer, Cornelia Hahn)....Pages 91-109
It’s About the Documents (Christopher Lentzsch, Thomas Herrmann)....Pages 110-118
Teamwork in Virtual World - Impact of “Virtual Team” on Team Dynamic (Bin Mai, Brittany Garcia, Lei Xie, OP McCubbins, Jinsil Seo)....Pages 119-127
Insights from the Apple Human Interface Guidelines on Intuitive Interaction (Dan McAran, Norman Shaw)....Pages 128-140
The Effect of Queuing Technology on Customer Experience in Physical Retail Environments (Gabriele Obermeier, Robert Zimmermann, Andreas Auinger)....Pages 141-157
Protect Our Health with Cleaner Cars – How to Gain Customer Acceptance for Air Pollution Decreasing Retrofit Purchase (Joachim Reiter, Uwe Hartmann, Larissa Greschuchna, Jaline Westrich, Aliyah Moertl, Laura Cherkaoui et al.)....Pages 158-173
POS Product Presentation Concepts - Analysis of Affective, Conative and Cognitive Components in Decision Making (Vanessa Schwahn, Achim Burkhardt, Andrea Mueller, Christina Miclau)....Pages 174-187
A Review on Quality of Service and SERVQUAL Model (Zhengyu Shi, Huifang Shang)....Pages 188-204
Evaluating Potential of Gamification to Facilitate Sustainable Fashion Consumption (Marta Waydel-Bendyk)....Pages 205-215
Features of Smart City Services in the Local Government Context: A Case Study of San Francisco 311 System (Wei-Ning Wu)....Pages 216-227
Research on Cross-cultural Participatory Design by Design Teams Based on Chinese Cultural Background (Rui Xi, Xin-Li Wei, De-Chuan Wang, Xian-Gang Qin, Torkil Clemmensen, Wen-Jun Hou)....Pages 228-239
Model-Based Systems Engineering for Sharing Economy Service Systems Design Using Structure-Behavior Coalescence Process Algebra (Yu-Chen Yang, William S. Chao)....Pages 240-253
Forecasting the Subway Volume Using Local Linear Kernel Regression (Yu-chen Yang, Chao Ding, Yong Jin)....Pages 254-265
Predicting Music Emotion by Using Convolutional Neural Network (Pei-Tse Yang, Shih-Ming Kuang, Chia-Chun Wu, Jia-Lien Hsu)....Pages 266-275
Front Matter ....Pages 277-277
The Challenges to Leverage User Generated Contents in B2B Marketing (Ajit Ashok Aras, Xin Xu)....Pages 279-297
Investigating Linguistic Indicators of Generative Content in Enterprise Social Media (Elisavet Averkiadi, Wietske Van Osch, Yuyang Liang)....Pages 298-306
Usability Studies of E-Commerce Checkout Process: A Perspective from Thailand (Patcharee Butnampetch, Panja Sasithonwan, Butsakorn Teeranan, Thippaya Chintakovid)....Pages 307-321
Effects of Avatar Cuteness on Users’ Perceptions of System Errors in Anthropomorphic Interfaces (Yue Cheng, Lingyun Qiu, Jun Pang)....Pages 322-330
Human Computer Interaction Aspects of Enterprise Social Networks: An Empirical Validation of Adoption Model in a Developing Country (Ghada Refaat El Said)....Pages 331-338
Virtual Reality Online Shopping (VROS) Platform (Yu-Chun Huang, Shu-Yun Liu)....Pages 339-353
Captivating Product Experiences: How Virtual Reality Creates Flow and Thereby Optimize Product Presentations (Kai Israel, Lea Buchweitz, Dieter K. Tscheulin, Christopher Zerres, Oliver Korn)....Pages 354-368
How to Attract More Viewers in Live Streams? A Functional Evaluation of Streamers’ Strategies for Attraction of Viewers (Xiaoyun Jia, Ruili Wang, James H. Liu, Tian Xie)....Pages 369-383
Identification of Key Factors Affecting Logistics Service Quality of Cross-border E-commerce (Peng Jiang, Hang Jiang, Yi-Chung Hu, Chongen Liang, Shiyuan Wang)....Pages 384-396
Effects of Online Reviews on Consumer Evaluation of Products: How Are They Different Among Search, Experience and Credence Products? (Weiling Ke, Xiaorong Aileen Guo)....Pages 397-404
The Evolution of Marketing in the Context of Voice Commerce: A Managerial Perspective (Alex Mari, Andreina Mandelli, René Algesheimer)....Pages 405-425
User Experience Testing vs. Marketing Experts – Can Empirical Research Beat Practical Knowledge in Dialog Marketing? (Christina Miclau, Barbara Woerz, Laura Heiland, Dennis Hess, Beatrice Weber, Alice Emmler et al.)....Pages 426-444
Effectiveness of Banner Ads: An Eye Tracking and Facial Expression Analysis (Thanh-An Nguyen, Constantinos K. Coursaris, Pierre-Majorique Léger, Sylvain Sénécal, Mark Fredette)....Pages 445-455
An Exploration of Personalization in Digital Communication. Insights in Fashion (Tekila Harley Nobile, Nadzeya Kalbaska)....Pages 456-473
Localization and Cultural Adaptation on the Web: An Explorative Study in the Fashion Domain (Alice Noris, Patricia SanMiguel, Lorenzo Cantoni)....Pages 474-492
FashionTouch in E-commerce: An Exploratory Study of Surface Haptic Interaction Experiences (Michela Ornati, Lorenzo Cantoni)....Pages 493-503
Cultural Appropriation in the Digital Context: A Comparative Study Between Two Fashion Cases (Teresa Sádaba, Valeria LaFata, Andrea Torres)....Pages 504-520
Digital User Behavior in Fashion E-Commerce. A Business Model Comparative Study (Patricia SanMiguel, Teresa Sádaba)....Pages 521-534
The Effects of Cookie Notices on Perceived Privacy and Trust in E-Commerce (Jan Schiefermair, Martin Stabauer)....Pages 535-549
Research on Key Factors Affecting College Students’ Usage Intention of Green Public Welfare Activity Platform Based on DEMATEL Method (Qi Xu, Jiong Fu)....Pages 550-561
Success Factors in Micro-Celebrity Endorsement: The Role of Informational and Narrative Content in Product Recommendation (Wei Yang, Choon Ling Sia)....Pages 562-575
Correction to: HCI in Business, Government and Organizations (Fiona Fui-Hoon Nah, Keng Siau)....Pages C1-C1
Back Matter ....Pages 577-578