دانلود کتاب How to Motivate People, Second Edition

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Table of contents ......Page 6
Introduction......Page 8
Management characteristics......Page 16
2 How people feel about work......Page 24
Theory X and Theory Y......Page 25
Maslow’s hierarchy of needs......Page 27
Hertzberg’s motivator/hygiene factors......Page 29
Expectancy theory......Page 31
Practical implications......Page 34
Aiming for excellence......Page 36
Company policy and administration......Page 38
Supervision......Page 40
Interpersonal relationships......Page 41
Positive use of interpersonal relationships......Page 42
Working conditions......Page 43
Personal life......Page 44
Security......Page 45
Status......Page 46
Achievement......Page 48
Recognition......Page 50
Recognition through rewards......Page 52
The work itself......Page 57
Responsibility......Page 61
Advancement......Page 63
The full mix......Page 65
5 Taking the temperature......Page 68
Accurate measurement......Page 70
Creating a strategy to influence motivation......Page 72
Approaches to continuous measurement......Page 74
Specific measurement opportunities......Page 78
Major measurement......Page 79
The link between information and action......Page 86
A firm foundation......Page 88
A caveat......Page 90
Employee packages......Page 91
Financial incentives......Page 93
Non-financial schemes......Page 95
Tax implications......Page 96
Maintaining interest......Page 97
Communications......Page 99
Extreme measures......Page 100
7 The contribution of communication......Page 104
The contribution of management style......Page 108
The role of communication......Page 109
Consultation......Page 111
Development......Page 113
Delegation......Page 116
Appraisal......Page 121
Exit interviews......Page 125
Communication......Page 127
Putting empowerment to work......Page 130
Making empowerment possible......Page 131
Letting go......Page 132
Making empowerment effective......Page 133
Towards excellence......Page 135
Linking to specific staff......Page 138
A foundation for action......Page 141
The dangers......Page 142
A motivational calendar......Page 143
Individual records......Page 146
Spontaneity......Page 147
A social dimension......Page 148
A rolling plan......Page 149
Afterword......Page 152