دانلود کتاب Managing People, Second Edition (Professional Hospitality Guides)

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Content:
Copyright, Page iv
Preface, Pages vii-viii
Chapter 1 - Introduction, Pages 1-7
Chapter 2 - The importance of a good start, Pages 11-18
Chapter 3 - Motivation, Pages 19-34
Chapter 4 - Negative behaviour, Pages 35-41
Chapter 5 - Groups and teams, Pages 42-51
Chapter 6 - Commitment, job satisfaction and empowerment, Pages 52-65
Chapter 7 - Understanding attitudes, Pages 66-73
Chapter 8 - Pay is never neutral, Pages 74-78
Chapter 9 - Organizations and authority, Pages 79-86
Chapter 10 - Productivity, Pages 89-106
Chapter 11 - The measurement of labour turnover and labour stability, Pages 107-111
Chapter 12 - Recruitment and selection, Pages 112-130
Chapter 13 - Appraisal, Pages 131-136
Chapter 14 - Grievance and dispute management, Pages 137-143
Chapter 15 - Personnel administration, Pages 144-150
Chapter 16 - How labour markets work, Pages 153-163
Chapter 17 - Hotel and catering labour markets, Pages 164-179
Chapter 18 - Overtime and labour costs, Pages 180-185
Chapter 19 - Pay administration, Pages 186-205
Chapter 20 - Pay and hours of work – legal constraints, Pages 209-212
Chapter 21 - Developing labour strategies, Pages 213-227
Recommended further reading, Pages 228-229
Index, Pages 230-232