دانلود کتاب Quantitative Methods in Health Care Management: Techniques and Applications

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Quantitative Methods in Health Care Management: Techniques and Applications, Second Edition......Page 1
CONTENTS......Page 7
FOREWORD......Page 21
ACKNOWLEDGMENTS......Page 23
THE AUTHOR......Page 25
INTRODUCTION......Page 27
CHAPTER 1: INTRODUCTION TO QUANTITATIVE DECISION-MAKING METHODS IN HEALTH CARE MANAGEMENT......Page 29
HISTORICAL BACKGROUND AND THE DEVELOPMENT OF DECISION TECHNIQUES......Page 30
INFORMATION TECHNOLOGY (IT) AND HEALTH CARE MANAGEMENT......Page 31
THE SCOPE OF HEALTH CARE SERVICES, AND RECENT TRENDS......Page 32
DISTINCTIVE CHARACTERISTICS OF HEALTH CARE SERVICES......Page 34
KEY TERMS......Page 37
CHAPTER 2: FORECASTING......Page 39
STEPS IN THE FORECASTING PROCESS......Page 40
FORECASTING APPROACHES......Page 41
KEY TERMS......Page 72
EXERCISES......Page 73
CHAPTER 3: DECISION MAKING IN HEALTH CARE FACILITIES......Page 79
THE DECISION PROCESS......Page 80
THE DECISION TREE APPROACH......Page 94
DECISION ANALYSIS WITH NONMONETARY VALUES AND MULTIPLE ATTRIBUTES......Page 96
EXERCISES......Page 101
CHAPTER 4: FACILITY LOCATION......Page 109
LOCATION METHODS......Page 111
EXERCISES......Page 127
CHAPTER 5: FACILITY LAYOUT......Page 131
PRODUCT LAYOUT......Page 132
PROCESS LAYOUT......Page 133
EXERCISES......Page 144
CHAPTER 6: REENGINEERING......Page 149
WORK DESIGN IN HEALTH CARE ORGANIZATIONS......Page 151
EXERCISES......Page 183
CHAPTER 7: STAFFING......Page 189
WORKLOAD MANAGEMENT OVERVIEW......Page 190
EXERCISES......Page 210
STAFF SCHEDULING......Page 215
SUMMARY......Page 230
EXERCISES......Page 231
CHAPTER 9: PRODUCTIVITY......Page 233
TRENDS IN HEALTH CARE PRODUCTIVITY: CONSEQUENCES OF PPS......Page 234
KEY TERMS......Page 259
EXERCISES......Page 260
LINEAR PROGRAMMING......Page 265
EXERCISES......Page 286
HEALTH CARE SUPPLY CHAIN......Page 291
EXERCISES......Page 313
QUALITY IN HEALTH CARE......Page 317
QUALITY MEASUREMENT AND CONTROL TECHNIQUES......Page 324
SUMMARY......Page 346
EXERCISES......Page 348
CHAPTER 13: PROJECT MANAGEMENT......Page 355
THE CHARACTERISTICS OF PROJECTS......Page 356
SUMMARY......Page 381
EXERCISES......Page 382
CHAPTER 14: QUEUING MODELS AND CAPACITY PLANNING......Page 393
CAPACITY ANALYSIS AND COSTS......Page 410
SUMMARY......Page 412
EXERCISES......Page 414
SIMULATION PROCESS......Page 423
PERFORMANCE MEASURES AND MANAGERIAL DECISIONS......Page 434
EXERCISES......Page 436
APPENDIX A......Page 439
APPENDIX B......Page 441
APPENDIX C......Page 444
APPENDIX D......Page 451
REFERENCES......Page 453
INDEX......Page 457