دانلود کتاب Step by Step Quality Hospital Care

فهرست مطالب :

1. Quality in health care ............................................................... 1 • Structure 2 • Process 2 • Outcome 3 2. Total quality management ...................................................... 6 • Evidence of quality problems 6 • Quality assurance approach 9 • Total quality management 11 3. Tools of quality management ............................................... 23 • Technical tools 23 • Nominal group technique 34 • Clinical guidelines 37 4. Indicator in quality improvement ........................................ 40 5. Hospital accreditation ............................................................ 46 • Models of accreditation 46 • Patient-centered standards 48 • Health care organization management standards 53 • Accreditation of health services in India 56 • National Accreditation Board for Hospitals and Health Care providers 57 6. Rights of the patients ............................................................. 63 7. Quality in laboratories............................................................ 67 • Quality assurance activities 68 • Safety in laboratories 70 8. Marketing and quality............................................................ 73 • Marketing 73 • Branding 73 • Quality matters 74 9. Evaluation ............................................................................... 76 • Evaluation design 77 10. Developing practices for safety............................................ 82 • Risk management 83 11. Health care fiancing.............................................................. 94 • Health care 94 • Reimbursement 97 • Slowing growth of health care costs 100 12. Private–public partnerships in health care ......................104 • Private partner selection and obligations of the partners 106 • Quality of services 107 13. Indian public health standards for district hospitals ....109 • Grading of district hospitals 110 • Essential services 111 • Diagnostic services 114 14. Important legislations ..........................................................118 • The Right to Information Act (15th June 2005) 118 • The Prenatal Diagnostic Techniques (Regulation and Prevention of Misuse) Act, 1994 (Amended 2003) 120 • Transplantation of Human Organs Act 1994 (Amended 2003) 122 • Biomedical Waste Management and Handling Rules 1998 (Amended 2003) 125 • MTP Act 1971 and MTP (Amendment) Act 2002 129 • The Drugs and Cosmetics Act, 1940 with the Drugs, Cosmetics Act 1995 and the Drugs and Cosmetics Rules, 1945 (as amended in 2006) 130 • The Consumer Protection Act 1986 (Amended 2002) 131 • Disaster Management Act 132 xvi Quality hospital care 15. Hospital architecture ............................................................135 • Patient focused hospitals 136 • Hospital design and safety 137 • Design for adaptability 139 • Security concerns 140 • Green building 141 • Seismic design 142 16. Hospital infection control measures .................................146 • Infection control committee 147 • Surveillance for hospital associated infections 149 • Isolation practices 155 • Disinfection 158 17. Digital hospital ......................................................................162 • Benefis of digitalization 164 • How secure is digital hospital? 169 18. Making most of manpower .................................................171 • Job performance 172 • Observation 172 • Interview 172 • Critical incident 172 • Questionnaires 172 19. Managing organizations......................................................183 • Leadership skills 183 • Leadership styles 183 • Delegation 183 • Management by objectives 184 • Unionization 185 • Management of change 186 • Typology of change 189 • Managing the environment of change 189 • Facilitation of change 190 • Communications about change 191 • Stress management 191 • Decision-making 192 Contents xvii 20. Violence in hospitals.............................................................196 • Risk factors 196 • Violence prevention program 198 • Proactive security departments 201 21. Utilization of operation theater..........................................204 • Utilization analysis 205 • Scheduling strategy 207 22. Crisis management in hospital ...........................................215 • Human resources 216 • Logistics and supplies 216 • Communication 217 23. Drug utilization......................................................................220 • Units of measurement for drug utilization 222 • Prescription register 223 Index....................................................................................................227