دانلود کتاب 24 7 Innovation: A Blueprint for Surviving and Thriving in an Age of Change

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Copyright
Contents
Acknowledgments
Introduction
PROLOGUE FROM BOXES TO LINES
PART 1 Surviving and Thriving in an Age of Change
CHAPTER 1 INNOVATION FOR COMPETITIVE ADVANTAGE
PROCESS AND INNOVATION
PERVASIVE INNOVATION
SURVIVAL OF THE FITTEST
FREE MARKETS AND KOCH INDUSTRIES
THE MIGRATION TO 24/7 INNOVATION
THE CONCEPT OF CAPABILITIES
INNOVATION AS A CAPABILITY
RADICAL VERSUS INCREMENTAL INNOVATION
COORDINATION WITH CUSTOMERS
PART 2 The Blueprint
CHAPTER 2 PROCESS- ENABLED INNOVATION
R1: RETHINK
Process Pipelining
An Ancient Legacy
R2: RECONFIGURE
Question Time. R3: RESEQUENCEQuestion Time
R4: RELOCATE
Question Time
R5: REDUCE
Question Time
R6: REASSIGN
Question Time
R7: RETOOL
Question Time
PUTTING IT TOGETHER AT INVENSYS
MAN FROM MARS AND THE SEVEN Rs
CHAPTER 3 CREATING A CULTURE OF INNOVATION
CREATING A WORLD-CLASS TEAM: WILLIAMSF1
LEADING FROM THE TOP
EFFECTIVE LEADERSHIP
A PROCESS FOR INNOVATION
FOUR EASY STEPS TO INNOVATION
Envision
Enable
Explode
EmpowerTool
THE INNOVATION HEARTBEAT
INDIVIDUAL TALENTS
CHANGING THE CULTURE
IDENTIFYING AND TRAINING THE TALENT
Macro-Thinking
Entrepreneurial Mind-Set. Making Use of KnowledgeTHE TRAUMAS OF CULTURAL TRANSFORMATION:MÖLNLYCKE HEALTH CARE
The Struggle of Management
The Struggle of Employees
Tension and Creativity
Connecting the Dots
CONTINUOUS INNOVATION
CHAPTER 4 CUSTOMER STRATEGIES
CONSUMER POWER
ON THE MOVE: THE IMPACT OF MOBILE COMMERCE
ADDING VALUE TOYOUR CUSTOMERS
ADDING VALUE: NEW BUSINESS STRATEGIES
HEARING YOUR CUSTOMERS
HEARING CUSTOMERS: CUSTOMER COLLABORATION
HEARING CUSTOMERS: PREDICTING THE FUTURE
HEARING CUSTOMERS: WHO TO LISTEN TO
SERVING YOUR CUSTOMERS
SERVING CUSTOMERS: DIVINING INTENTIONS. SERVING CUSTOMERS: CUSTOMERS\' PROCESSESHIRING THE CUSTOMER
SERVING AND HIRING THE CUSTOMER: SUN MICROSYSTEMS
CREATING THE FUTURE
CHAPTER 5 TECHNOLOGY AND INNOVATION
NOT THE SILVER BULLET -YET
AUTOMATING PROCESSES
CONNECTING THE DOTS THROUGH TECHNOLOGY
CREATING VIRTUAL ENTERPRISES
Going Virtual at Universal Leven
CHANGE THE RULES OF THE GAME
COLLABORATE THROUGHOUT THE VALUE CHAIN
INCREASE EMPLOYEES\' KNOWLEDGE
Simulated Learning at BellSouth
LAUNCH NEW BUSINESSES
Launching Global Village Telecom
SOME GOLDEN RULES
CHAPTER 6 INNOVATION THROUGH MEASUREMENT
THE PURPOSE OF MEASURES. WAYS THAT MEASURE DRIVE INNOVATIONPoint 1: Focusing on the Outcomes
Point 2: Shooting for Stretch Performance
Point 3: Measuring the Right Thing
THE PERFORMANCE PRISM
AVOID SQUEEZING THE BALLOON
FOCUS ON THE FUTURE
LINK INCENTIVES TO OBJECTIVES
THE RESULTS AT PPL
PART 3 Making It Happen
CHAPTER 7 TARGETING INNOVATION
DETERMINING PRIORITIES
NOT ALL CAPABILITIES ARE CREATED EQUAL
MOVING BEYOUND THE BOXES TOTHE LINES
THE HUNT FOR EFFICIENCY
BEYOND THE STANDARD ITM
AVOIDING THE PITFALLS
CREATING VALUE
SENSITIVITY ANALYSIS
THE BIGGER PICTURE
A PORTFOLIO OF CHANGE.