دانلود کتاب Activity-Based Management for Financial Institutions: Driving Bottom-Line Results

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Activity-Based Management for Financial Institutions......Page 5
Contents......Page 9
Foreward......Page 11
Preface......Page 17
About the Website......Page 21
Acknowledgments......Page 23
WHAT IS ABC?......Page 25
WHAT IS ABM?......Page 31
NOTE......Page 35
DEFINE YOUR OBJECTIVES......Page 37
COSTING: ABSORPTION CHOICES......Page 43
COSTING: DRIVING COSTS FROM SUPPORT AREAS......Page 48
CHARGEBACK......Page 51
RATES......Page 58
BANK BRANCH PROFITABILITY......Page 65
PRICING......Page 68
NOTE......Page 77
ABC IMPLEMENTATION GUIDING PRINCIPLES......Page 79
MODEL RULES, ASSUMPTIONS, AND DESIGN DOCUMENTS......Page 83
DRIVER DECISIONS......Page 84
ATTRIBUTE DECISIONS......Page 86
LEVEL OF DETAIL DECISIONS......Page 90
TOOLS......Page 93
ACTIVITY AND DRIVER DICTIONARIES......Page 94
PUTTING IT ALL TOGETHER: AN ABC EXAMPLE......Page 96
NOTES......Page 105
STRUCTURING THE ORGANIZATION AND PROCESS FOR SUCCESS......Page 107
DIFFERENCES BETWEEN ABM AND ABC STAFFING......Page 124
PROJECT PORTFOLIO MANAGEMENT......Page 125
DRIVING RESULTS......Page 131
ADDITIONAL CONSIDERATIONS FOR FINANCIAL SERVICES......Page 137
NOTES......Page 143
STARTING ABC/M WITH SHARED SERVICES......Page 145
COMMUNICATION BARRIERS......Page 146
EXPECTED DIALOG FOR PLANNING......Page 148
INTEGRATING THE IT MODEL......Page 153
DRIVING VALUE WITHIN SHARED SERVICES: IS EXAMPLES......Page 161
IMPORTANCE OF ORGANIZATIONAL CHANGE MANAGEMENT......Page 167
ORGANIZATIONAL READINESS AND OVERCOMING RESISTANCE......Page 169
YOUR ROLE AS CHANGE AGENT......Page 177
NOTES......Page 184
ABC LESSONS LEARNED......Page 186
ABM LESSONS LEARNED......Page 196
NOTE......Page 202
PORTABLE SKILLS......Page 204
ADJACENT CAREERS......Page 209
IN CONCLUSION......Page 214
MODELING RULES AND ASSUMPTIONS Zero Profit Model......Page 216
COST OBJECT REPORTING RULES AND ASSUMPTIONS Expected Cost Determination......Page 218
Index......Page 220