دانلود کتاب Blue Shark Team-Building: Leading High-Performance Teams During a Crisis

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Cover\nHalf Title\nTitle Page\nCopyright Page\nContents\nAcknowledgments\nPART I\n Chapter 1: Introduction\n Background and Global Crisis of 2020\n Global Coronavirus Infection Cases and Deaths\n Economic Impact of COVID-19\n The Unemployment Rate in the US\n Interest Rate on the US Treasury Bills\n COVID-19 Impact on Hospitals Around the World\n Chapter 2: Theoretical Frameworks and Models on Leadership, Emotional Intelligence, and Team-Building\n What is Leadership?\n What is DQ?\n What is EQ?\n Daniel Goleman’s Emotional Intelligence (EQ) Model\n Self-Awareness\n Self-Regulation\n Motivation\n Empathy\n Social Skills\n How Can You Improve Your EQ?\n What Is the Difference between How You See Yourself and How Others See You?\n What Matters to You?\n What Changes Will You Make to Achieve These Goals?\n Tuckman’s Team-Building\n Forming\n Storming\n Norming\n Performing\n Adjourning\n Leadership Theories and Competencies\n Transactional and Transformational Leadership\n Developing Your Leadership Style\n Steps to Adopt a Blended Leadership Style\n Know Yourself\n Test Various Markers\n Read the Situation\n Chapter 3: Ten Strategies of Leading High-Performance Teams during a Crisis\n Strategy 1: Appreciation and Recognition of Team Members\n Case Study: Appreciation and Recognition on the GMS Project\n Tools and Techniques of Appreciation and Recognition\n Strategy 2: Provide Support to Team Members\n Case Study: Supporting the Team Members\n Tools and Techniques of Supporting the Team Members\n Strategy 3: Involve Team Members in the Decision-Making Process\n Case Study: Team Involvement in the Decision-Making Process\n Tools and Techniques of Team Involvement in the Decision-Making Process\n Strategy 4: Assign New Responsibilities to Team Members During a Crisis\n Case Study: Assigning New Responsibilities to Team Members During a Crisis\n Tools and Techniques of Assigning New Responsibilities to Team Members during a Crisis\n Strategy 5: Team-Building Sessions and Exercises\n Research Study and Survey: Virtual Team-Building Sessions and Effectiveness\n Tools and Techniques of Virtual Team-Building Sessions\n Strategy 6: Instill Joy and Happiness\n Case Study: Instilling Joy and Happiness\n Tools and Techniques of Instilling Joy and Happiness\n Strategy 7: Adapt with Tenacity and Consistency\n Case Study: Adapting with Tenacity and Consistency\n Tools and Techniques of Adapting with Tenacity and Consistency\n Strategy 8: Employee Potential, Empowerment, and Happiness\n Six Dimensions of the Net Better Off Model\n Emotional and Mental\n Relational\n Physical\n Purposeful\n Employable\n Financial\n Case Study: Employee Potential, Empowerment, and Happiness\n Tools and Techniques of Employee Empowerment and Happiness\n Strategy 9: Inclusion and Diversity\n Case Study: Inclusion and Diversity\n Tools and Techniques of Inclusion and Diversity\n Strategy 10: Building Trust\n Case Study: Building Trust\n Tools and Techniques of Building Trust\n Chapter 4: Ten Critical Project Management Challenges and Solutions during a Crisis\n Employee and Team Management\n Project Manager’s Leadership Style and Capabilities\n Self-awareness\n Emotional Resilience\n Intuitiveness\n Sensitivity\n Influence\n Motivation\n Conscientiousness\n Risk Assessment and Management\n Procurement and Contract Management\n Stakeholder Management\n Resource Management\n Project Planning\n Cost Overruns\n Communication\n Right Communication Channels and Staying in Touch with Employees are Vital\n Focus on the Business is Critical\n Contingency Plan is Essential\n Solid Foundation and Quick Decision-Making are Indispensable\n Monitoring of WHO and CDC Information During a Pandemic\n The New Normal and Post-Covid-19 Strategies\n Chapter 5: Creating an Enabling Environment and IT Infrastructure during a Crisis\n Four Critical Crisis Management Lessons\n Keep Your Employees and Work Environment Safe and Healthy\n Focus on Data Accuracy and Reliability\n Build a Robust and Cross-Functional Response Team\n Test Your Business Continuity and Crisis Management Plans\n It Infrastructure Required During a Crisis\n Remote Productivity\n Cybersecurity\n Ten Best Practices for Cybersecurity\n Multi-Factor or 2-Factor Authentication\n Use Strong Passwords\n Data Backup\n Use of Virtual Private Network (VPN)\n Protect the Email Gateway\n Firewall Protection for Work and Home Networks\n Beware of Phishing and Pop-Ups\n Understand Your Company’s Policies on Data and System Access\n Install Antivirus and Anti-malware Software\n Keep Latest Software Versions on Your Devices\n IT Infrastructure and the Digital Economy\n Virtual Collaboration Software and Tools Required During a Crisis\n Virtual Offices\n Virtual Focus Groups\n Virtual Collaboration\n Mixed Reality Realms\n Building Psychological Safety for a Virtual Work Environment\n Chapter 6: The Blue Shark Model of Leading High-Performance Teams\n Empathetic Communication and Listening\n Empathy\n Post COVID-19 Future of Workplaces and Employees\n Decency Quotient (DQ)\n Psychological Safety\n Act as an Ally, Not an Enemy\n We Are All Human\n Always Think One Step Ahead\n Explore Instead of Assigning Blame\n Feedback Is Crucial\n Know How the Team Feels\n Storming and Norming\n Meetings, Action Items, and Decision-Making\n Use of Empathy during Meetings\n Action-Items\n Decision-Making\n Employee Recognition and Appreciation\nPART II: Case Study\n Chapter 7: The Blue Shark Team at WSDOT\n Project Background, Scope, and Objectives\n Project Scope\n Organizational\n Functional\n Technical\n Out of Scope\n Future Enhancements\n Project Goals, Objectives, and Performance Measures\n Assumptions\n Constraints\n Chapter 8: Key Challenges Facing the GMS Project\n Chapter 9: Who’s Who on the Project\n Executive Sponsor\n Business Sponsor\n Oversight Consultant from the Office of Chief Information Officer (OCIO)\n Project Manager\n Organizational Change Management (OCM) Work Stream Lead\n Business Analysis (BA) Work Stream Lead\n Testing Work Stream Lead\n OCM Consultant\n Data Migration (DM) Work Stream Lead\n Technical Infrastructure Work Stream Lead\n Training Work Stream Lead\n Executive Steering Committee (ESC)\n External Quality Assurance Team\n The Star Technology Team (VENDOR)\n Software Quality Assurance (SQA) and Testing Team\n Chapter 10: Organizational Challenges and Team Dynamics\n A Storming Session with Mark Stromberg\n The “You” Phenomenon\n Project Team’s Relationship with the Vendor\n The Ocean Waves\n Chapter 11: Change Management, EQ, and DQ\n Moving from the Balcony to the Dance Floor\n Herding the Cats\n Slicing and Sharing the Pie\n Communication Channels and Feedback\n The 4:00 A.M. Emails\n Use of Technology During a Crisis\n The Gelling of the Blue Shark Team at GMS\n Key Turning Points on the Project\n Chapter 12: Project Management Methodology, Tools, Techniques, and Processes\n Project Management Methodology\n Tools and Techniques\n SharePoint Portal\n Risks, Actions, Issues, and Decisions (RAID) Log\n RAID Item Types\n Risk Items\n Identification and Categorization\n Action Items\n Issue Items\n Decision Items\n Processes\n Project Work Streams\n Roles and Responsibilities\n Project Decision-Making\n Project Team Decision Process\n Conflict Resolution Path\n RAID Workflow and Review Process\n Chapter 13: Project Governance, Monitoring, Control, and Evaluation\n Project Governance\n Executive Steering Committee (ESC)\n Oversight by the OCIO of Washington State\n Roles and Responsibilities\n Project Monitoring, Control, and Evaluation\n External Quality Assurance (QA) Team\n Change Control Process and the Board\n Change Control Process\n Go-Live Readiness Scorecard\n Project Schedule\n Weekly, Monthly, and Quarterly Standing Meetings during the COVID-19 Crisis\n Executive Steering Committee Monthly Meeting\n Weekly Vendor-Led Design and Training Sessions\n Monday Morning OCM-BA-Project Manager Check-In\n Monday Morning Weekly Status Meeting\n Wednesday Morning Weekly All Hands-on-Deck Meeting\n Weekly Wednesday Afternoon Meeting on Data Migration\n Weekly Thursday Morning Q&A Session with the Vendor\n Monthly Risk Review Meetings\n Monthly Project Manager-External QA Team Meeting\n Quarterly Change Champions Meeting\n RAID Log\n Monthly Newsletter\n Quarterly Culture and Pulse Surveys\n Quality Management\n Vendor Management Plan\n Project Closeout\n Post Implementation Report\n Administrative Closeout\n Future Enhancements Log\n Project Performance, Critical Events, Timeline, and Milestones\n Chapter 14: Lessons Learned\n Critical Success Factors of the Blue Shark Team at the GMS Project\n Lessons Learned on Creating a Blue Shark Team\nAnnexure A: GMS Culture Survey Results\nAnnexure B: External Quality Assurance Team’s Monthly Report\nAnnexure C: GMS Project Organization Chart\nAnnexure D: GMS Project Team Members’ Roles and Responsibilities\nAnnexure E: GMS SharePoint Portal\nAnnexure F: RAID Log\nAnnexure G: Change Request Approval Process\nAnnexure H: Go-Live Readiness Scorecard for Regional Mobility Grants (RMG) Application Pilot Release\nAnnexure I: Project Schedule\nAnnexure J: Grants Management System (GMS) Monthly Newsletter\nBibliography\nIndex