دانلود کتاب Charting Change: A Visual Toolkit for Making Change Stick

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Preface
Acknowledgments
Contents
About the Author
List of Figures
1 Changing Change
The Accelerating Pace of Change
Avoiding Deadly Change Gaps
The Need for Organizational Agility
Making Change Less Overwhelming and More Human
Prototyping Change
Creating Capability for Continuous Change
Summary
2 Architecting for Change
How Organizational Change and Business Architecture Work Together
A Hypothetical Business Architecture Example
Have It Your Way
Summary
Translating and Activating Change with Business Architecture
3 Planning Change
So What’s Your Plan?
The Five Keys to Successful Change™
Investing in Change
Understanding the Change Needed
Who Needs To Be Involved?
The Eleven Change Roles™
Change Planning Team Contributions
Starting the Change Planning Process
Step One: Creating a Cozy Home for Change
Step Two: Familiarize Your Team with the Change Planning Toolkit Process and Tools
Step Three: Setting the Stage
Step Four: Light the Fire and Have Fun!
Summary
4 Understanding the Current State
The Status Quo
Sharpening the Axe
Picturing the Current State
Through the Looking Glass (Advocating That We DON’T Change)
Capturing the Current State in Words
Understanding the Change Drivers
Summary
Case Study: Challenging Top-Down Change
Background
Our Methodology
Phase 1: Understand the Problem We Have to Solve
Phase 2: Seeking the Answer
Phase 3: Sensing and Prioritizing the Solutions from the Crowd
Phase 4: Act and Share
The Results
Summary
References
5 Exploring Readiness for Change and Transitions
Surveying the Change Landscape
Are You Ready for Change?
Prerequisites for Change
Bringing More Elements of Agile to Change
What Change Feelings Do You Have?
The Flow of Change
Managing Disequilibrium and Transitions
Measuring Organizational Agility
Summary
6 Envisioning the Desired State
Where Do We Want to Go?
Focusing on the Future
Picturing the Desired State
Capturing the Desired State in Words
Start–Stop–Continue
Prototyping Change
Summary
Generating Dramatic Surges of Progress
7 Picking the Right Target for Your Change Effort
Put Your Change Effort on Course for Success
Targeting Change
Segmenting the Change Audience
Summary
8 The Benefits of Change
Looking at the Positive Side of Change
The Benefits Worksheet
Ten Benefits of Change that Are Easy to Miss
Start Over or Running Start?
Unexpected Benefits of Change
Linking Benefits to Motivations
Summary
Inspiration, Relevance, and Immediacy: Introducing StoryFORMing
9 The People Side of Change
Who Can Help?
Revisiting the Eleven Change Roles™
Who Will Resist?
Identifying the Passive Resistors and the Disaffected
Who Else Will Be Affected?
Focusing on Achieving the Results You Seek
Summary
10 Building a Continuous Change Culture
Change Resistance is Not Assured
Tipping the Scales
Outside-In versus Inside-Out
Accountability and Commitment
Five Frameworks and Tools to Master in Support of Continuous Change
Summary
11 Barriers and Obstacles to Change
Different Categories of Barriers and Obstacles
Psychological and Political Barriers and Obstacles
Logistical Barriers and Obstacles
Financial Barriers and Obstacles
External Barriers and Obstacles
Strategies for Overcoming Barriers and Obstacles
Process for Overcoming Barriers or Obstacles
Summary
Reverse Engineer Your Strategy by Asking “What Must Be True?”
12 Not Everything About Change Is Wonderful
Negative Outcomes
Risks
Change Causes Ripples
Summary
13 Change Doesn’t Happen in Isolation
What Is Systems Thinking?
Developing a Holistic Picture of the System You’re Changing
Summary
14 Breaking It Down
The Pace of Change
Building and Maintaining Momentum
The Phases of Change
Change Phase 1: Startup
Change Phase 2: Execution/Empowerment
Change Phase 3: Wrap-Up
Change Portfolio Management
Summary
15 Now What (The Resource Challenge)
Change Saturation
Sizing up Your Resource Challenges
Change as an Investment
Bringing Creativity to the Resource Challenge
Additional Ways to Fight Resource Constraints
Summary
Bracing for the Next Wave of Change
Your Brain on Change
So What Do You Do About All This?
Don’t Join the “Do-Nothing” Crowd
Building Change Capability
In Summary
16 Building the Case for Change
Telling Your Change Story
Changing Outcomes, Changing Behavior
Planning to Spread
Measuring Success
Summary
Selling Change
17 Communicating Change
Communicating Change Should Be Treated like a Marketing Activity
Crafting the Communications Strategy
Great Communications Require a Team
Summary
StoryDoing® and Organizational Change
Building a Great StoryDoing® Organization
1. Start with a Quest
2. StoryDoing® for the Organization Starts with the CEO
3. StoryDoing® Organizations Build Their Story into Their Culture
4. StoryDoing® Companies Are Organized by Shared Purpose
18 Leading Change
The Role of a Leader in Change
Leading Change in the Face of Resistance
Leadership Must Control the Flow
Conclusion
Quick Wins Versus Momentum
Summary
How Successful Leaders Champion Change in Today’s Organizations
19 Innovation Is All About Change
Tracking a Moving Target
Taking a More Flexible Approach to Innovation
Managing Change Is the Key to Successful Infinite Innovation
Summary
Don’t Dream Alone: Story of Grass-Roots Innovation in a Fortune 500 Company
The Thrill of “404 – Page Not Found”
One Light Bulb at a Time
Team Looking Glass
If One Team Is Good, Are Two Better?
The Real Aha Moment
The 10th Floor
Big in Japan
Having a Voice
Protecting Your Brand
Beyond Brainstorming: Culture of Curiosity and Transparency
Hired Guns
I’m Good
What Motivates Us
Conclusion: The Power of 2 Percent
20 Project and Portfolio Management Are About Change
Most Organizations Suck at Change
Capital C Change Versus Lowercase C Change
More on Project Management Versus Change Management
The Visual Project Charter
Summary
How Companies Are Discovering New Pathways for Digital Transformation
The Key: Collaboration Between the C-Suite and Networks of Change Agents
Digital Transformation Efforts Remain Fragmented
The Network of Excellence: A New Model for Successful Digital Change
21 Successful Digital and Business Transformations
Digital Transformation Confusion
What Digital Transformation Really Is
Your Digital Transformation Starting Point
The Role of Government
Ten Secrets of a Successful Digital Transformation
Remaining Customer-Centered in Your Transformation
Accelerating Your Digital Transformation
Summary
22 The Future of Change
Eight Principles of Continued Change Success
The Learning Organization
Summary
Dancing with Disruption: Forces Shaping the Future of Business
Venturing into Uncertainty
Transformational Developments on the Horizon
Who Are the Future Makers?
Critical Questions for Business
Change is Abundant in the Twenty-First Century
What is Change?
Why Change?
Who is Accountable?
Lead with Business and Shared Purpose
Why People Resist Change
A New Mind-Set to Help People Adopt Change
Change is Abundant: It’s Time to Navigate and Integrate
Notes
Bibliography
Index