دانلود کتاب Clinical Leadership in Nursing and Healthcare

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Cover Title Page Copyright Page Contents Notes on Contributors Preface Acknowledgements Part I Clinical Leaders: Role Models for Values-Based Leadership Chapter 1 Clinical Leadership Explored Introduction Clinical Leadership: What Do We Know? Attributes Less Likely to Be Seen in Clinical Leaders Clinical Leaders Are Not Seen as Controlling Clinical Leaders Are Not Seen as Visionary Clinical Leaders Are Not Seen as ‘Shapers’ Attributes More Likely to Be Seen in Clinical Leaders Clinical Competence/Clinical Knowledge Approachability Empowered/Motivator or Motivated Supportive Inspires Confidence Integrity/Honesty Role Model Effective Communicator Visible in Practice Copes Well with Change Other Attributes Values: The Glue that Binds Who Are the Clinical Leaders? Clinical Leadership Defined Why Clinical Leadership Now? A New Agenda Changing Care Contexts Change Equates to More Leadership More Emphasis on Quality Summary Mind Press-Ups References Chapter 2 Leadership Theories and Styles Introduction: Leadership – What Does It All Mean? Leadership Defined: The Blind Man’s Elephant No One Way Leadership Theories and Styles The Great Man Theory: Born to Lead? The Heroic Leader: Great People Lead The Big Bang Theory: From Great Events, Great People Come Trait Theory: The Man, Not the Game Style Theory: It’s How You Play the Game Situational or Contingency Theory: It’s about Relationships Transformational Theory: Making Change Happen Transactional Theory: Running a Tight Ship Authentic/Breakthrough Leadership: True to Your Values Servant Leadership: A Follower at the Front Clinical Leader Stories: 2 A Busy Shift Other Perspectives Shared Leadership/Collaborative Leadership Compassionate Leadership The Right Leader at the Right Time Summary Mind Press-Ups References Chapter 3 Values-Based Leadership: Congruent Leadership Introduction: A New Theory Values-Based Leadership Values-Based Leadership Theories Applied in Healthcare Congruent Leadership: Another View It All Started with Clinical Leadership Congruent Leadership Theory Explored A Solid Foundation The Strengths of Congruent Leadership Grassroots Leaders Foundation for Other Theories Strong Link between Values and Actions Supports Further Understanding of Clinical Leadership Anyone Can Be a Congruent Leader The Limitations of Congruent Leadership New Theory Similar to Other Values-Based Leadership Theories Not Driven by a Focus on Change Not Suitable for Leaders with ‘Control’ as an Objective Congruent Leadership, Change and Innovation Congruent Leadership and Power Congruent Leadership and Quality Summary Mind Press-Ups References Chapter 4 Followership Introduction: From behind They Lead Defining Followership Followers’ Responsibilities The Good Follower The Not-So-Good Follower Summary Mind Press-Ups References Chapter 5 Leadership and Management Introduction: Why Delineate? Who Should Take Centre Stage? Skills The Need for Education Toxic or Misunderstood? The Future A Culture Shift Summary Mind Press-Ups References Part II Clinical Leadership Tools: How to Influence Quality, Innovation and Change Chapter 6 Organisational Culture and Clinical Leadership Introduction: Values First What Is Organisational Culture? A Culture of Care and Compassion Culture and Leadership How Congruent Leaders Shape Culture Clinical Leadership, Education and Training Summary Mind Press-Ups References Chapter 7 Leading Change Introduction: Tools for Change All Change Transformational Change Approaches to Change SWOT Analysis Stakeholder Analysis Pettigrew’s Model The Change Management Iceberg PEST or STEP Kotter’s Eight-Stage Change Process Nominal Group Technique Process Re-Engineering Force-Field Analysis Initiating, Envisioning, Playing, Sustaining: A Theoretical Synthesis for Change Beckhard and Harris’s Change Equation People-Mover Change Model: Effectively Transforming an Organisation Instituting Organisational Change: An Examination of Environmental Influences Change Is Never Simple, Even with a Model Resistance to Change Self-Interest and Conflicting Agendas Increased Stress Uncertainty Diverging Points of View Ownership Recognising the Drivers Some People Just Do Not Like Change Recognising Denial and Allowing Time for Reflection Successfully Dealing with Change Summary Mind Press-Ups References Chapter 8 Patient Safety and Clinical Decision Making Introduction: A Choice Patient Harm What Is Patient Safety? Leadership and Patient Safety Clinical Decision Making and Patient Safety Terminology Decision-Making Approaches Theories of Clinical Decision Making Knowledge and Information Clinical Leadership and Decisions Why Decisions Go Wrong Not Using the Decision-Making Framework Flawed Data Bias Seeking to Avoid Conflict or Change Ignorance Hindsight Bias Availability Heuristics Over-Confidence in Knowledge Haste How about Emotion? Group Decision Making Advantages of Group Decisions Disadvantages of Group Decisions Challenges Summary Mind Press-Ups References Chapter 9 Creativity Introduction: A New Way Forward What Is Creativity? Building Creative Capacity Techniques for Developing Creativity Barriers to Creativity Organisational Barriers Personal Barriers Other Barriers Leadership and Creativity Summary Mind Press-Ups References Chapter 10 Leading Teams Introduction: Identifying Dynamics and Self-Role within Teams Do We Really Need Teams? Are We a Team or a Group? Established Teams High-Performance Teams OK or Functional Teams Struggling Teams ‘Teaming’ for Healthcare Creating Powerful and Positive Teams Psychological Safety Team Building Team Roles Leadership and Teams Summary Mind Press-Ups References Chapter 11 Networking and Delegation Introduction: Strength in Numbers Networking The Skills of Networking Networking Through Social Media Networking Tips Delegation Effective Delegation Common Mistakes in Delegation Resistance to Delegation Delegation and Clinical Leadership Summary Mind Press-Ups References Chapter 12 Dealing with Conflict Introduction: Collaboration or Clash Past Conflict Influencing Factors Conflict Styles Conflict at Work Conflict Resolution Responding to Conflict Conflict Management and Clinical Leaders Building Bridges: Negotiation and Mediation Pre-Negotiation Phase Negotiation Phase Post-Negotiation Phase Non-Productive Behaviour Negativity Being Talkative Attention Seeking Arrogance Arguing Withdrawing Aggression Complaining Active Listening Self-Talk I-Messages Communication Styles Mindful Communication Assertive Communication Communication Tools CUS/S CUS PACE Benefits of Conflict Management Summary Mind Press-Ups References Chapter 13 Motivation and Inspiration Introduction: Inspiring Others What Is Motivation? Models and Theories of Motivation Maslow’s Hierarchy of Needs Expectancy Theory Job Characteristics Model How to Motivate Others Signs that People Are Demotivated The Motivational Power of Failure Inspiration Summary Mind Press-Ups References Chapter 14 Creating a Spirit of Enquiry (Enhancing Research) Introduction: Is the Spirit with You? Two Keys Evidence-Based Practice How to Create a Spirit of Enquiry Being Involved in Research Role Modelling Use of EBP Mentorship Understanding the Value of a Nexus Encouraging Quality Improvement Initiatives Fostering Innovation Rewards Professional Development Opportunities Collaboration Journal Clubs Making It Relevant to Practice Benefits of Evidence-Based Practice and a Spirit of Enquiry for Health Professionals Barriers to the Development of a Spirit of Enquiry and the Use of Evidence-Based Practice Applying Evidence-Based Practice Strategies for Breaching the Evidence/Practice Nexus Diffusion: A Simple Form of Nexus Development Dissemination: More Involved with Wider Nexus Results Implementation: Key Nexus Activity Integration What Can Clinical Leaders Do to Promote Evidence-Based Practice and a Spirit of Enquiry? Summary Mind Press-Ups References Chapter 15 Reflection and Emotional Intelligence Introduction: The Noblest Way to Wisdom What Is Reflection? Reflection and Learning Benefits of Reflection for Clinical Leaders Models to Support Reflection Using Reflective Models Approaches to Reflection What Is Emotional Intelligence? The Five Building Blocks of Emotional Intelligence Reflection on Reflection and Emotional Intelligence Summary Mind Press-Ups References Chapter 16 Quality Improvement Introduction: What Does Good Quality Healthcare Look Like? Systems Thinking The Quality Cycle – A Quality Management System Quality Initiative Stories Project Management Project Management Explored What Is a Project? What Is Project Management? What Is the Role of a Project Manager? How Is Project Management Structured? Phase 1: The Initial Phase Phase 2: The Intermediate Phase Phase 3: The Final Phase Key Issues The Components of Project Management Final Project Management Issues Implications for Clinical Leaders Summary Mind Press-Ups References Part III Clinical Leadership Issues: The Context of Values-Based Leadership Chapter 17 Gender, Generational Groups and Leadership Introduction: The Impact of Gender and Generations Is There a Difference? The Case for a Difference The Case for No Difference Challenges for Women in Leadership The Causes of Gender Differences in Leadership Personal Differences Professional Differences Potential Barriers that Female Leaders Face Recommendations and Strategies to Address Gender Differences Manage Gender Bias Gender and Congruent Leadership Generational Differences and Leadership Builders Baby Boomers Generation X Generation Y Generation Z Generation Alpha Summary Mind Press-Ups References Chapter 18 Power, Politics and Leadership Introduction: Power and Politics A Beginning Professional Power Power Base Powerlessness and Abuse Influencing Styles Critical Social Theory Healthcare and Politics Practical Politics Dealing with the Media Becoming Politically Active It’s How You Use It! Summary Mind Press-Ups References Chapter 19 From Empowerment to Emancipation – Developing Self-Leadership Introduction: Elevating Your Voice Defining Empowerment The First Perspective: Empowerment as a Tool The Second Perspective: Empower Walking Oppression: Bridging the Power Divide Liberated Leaders or Co-Oppressors? How Can Oppressed Groups Liberate Themselves? Summary Mind Press-Ups References Chapter 20 Leading Through a Crisis Introduction Defining Crisis Flexibility, Innovation and Resilience Lessons Learnt for the Long Term Maintaining Compassion and Empathy in Leadership Considering the Emotions of the Experience Leading for Self-Care and Well-being Stories of the Crisis Summary Mind Press-Ups References Chapter 21 Clinical (Values-Based/Congruent) Leaders Introduction: Clinical Heroes Many Marys Values-Based or Congruent Leaders beyond the Ward The First Step: Finding Your True Voice Innovation, Change and Quality Two Final Examples of Values-Based/Congruent Leaders Mother Teresa Tank Man Conclusion Summary References Index EULA