دانلود کتاب Collaborative Crisis Management: Prepare, Execute, Recover, Repeat

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Contents\nIntroduction\nI Prepare\n1 What Are the Common Themes? General Understandings Critical for Preparedness\n2 How Do We Prepare? Concrete Elements of Preparation\n3 What Is the Role of Corporate Culture?\nII Execute\n4 Who Calls the Shots? Governance and Organizational Aspects\n5 Can We Afford This? Financial Aspects\n6 What About Those Lawyers? Legal Aspects\n7 What Do We Say? Communications Aspects\n8 What About Our People? Human Resources Aspects\n9 What About That Apology? A Multifaceted Issue\nIII Recover\n10 Why Did It Happen? Root Cause Analysis\n11 Can We Regain Trust? Reputation Rehabilitation\nIV Repeat\n12 Did We Learn Anything? Assessment of Lessons Learned from Our Handling of the Crisis\nV Other Organizations\n13 What’s Different for Private Companies?\n14 What’s Different for Universities and Other Not-for- Profits?\nVI The COVID-19 Pandemic\n15 Observations on Public Company Responses\nVII Conclusion\n16 What Questions Should We Be Asking?\nAcknowledgments\nAppendix A The Tylenol Murders\nAppendix B Other Books About Crisis Communications\nNotes\nIndex\nAbout the Authors