دانلود کتاب Configuration Management: Expert Guidance for IT Service Managers and Practitioners

فهرست مطالب :

Front Cover......Page 1
Configuration Management......Page 3
BCS the chartered institute for IT......Page 4
Configuration Management......Page 5
Contents......Page 7
Figures and tables......Page 11
Authors......Page 13
Abbreviations......Page 14
Glossary......Page 16
Useful websites......Page 22
Foreword......Page 23
Introduction to the CMS......Page 27
Knowledge capture during the interactive sessions......Page 30
Acknowledgements......Page 33
The normative view of what a CMS is for......Page 35
Participating practitioner community feedback......Page 39
Conclusion......Page 44
The value of a CMS......Page 45
Participating practitioner community feedback......Page 54
Conclusion......Page 56
Barriers and critical success factors......Page 59
Contributors to the interactive session......Page 60
Participating practitioner community feedback......Page 61
Conclusion......Page 68
CMS at associated newspapers......Page 70
Participating practitioner community feedback......Page 74
Conclusion......Page 78
How to improve an existing CM process......Page 80
Participating practitioner community feedback......Page 82
Conclusion......Page 90
Service management requirements for a CMDB/CMS......Page 92
Participating practitioner community feedback......Page 94
Conclusion......Page 99
Service asset and configuration management visions and strategies......Page 101
Participating practitioner community feedback......Page 107
Conclusion......Page 110
A basic implementation process......Page 112
Participating practitioner community feedback......Page 118
Conclusion......Page 123
How do you populate your CMDB?......Page 126
Participating practitioner community feedback......Page 131
Conclusion......Page 137
Bringing the CMS to fruition......Page 139
Participating practitioner community feedback......Page 142
Conclusion......Page 146
What works and what does not......Page 148
Participating practitioner community feedback......Page 150
Book conclusion......Page 157
Appendix......Page 160
Notes......Page 164
Index......Page 165
Back Cover......Page 169