دانلود کتاب Consultancy in Public Services: Empowerment and Transformation

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Consultancy in public services\nContents\n1. Introducing consultancy: an empowerment approach\n What is consultancy?\n Starting points: preparing for consultancy\n Mapping the territory of public services consultancy\n Developing consultancy: the empowerment approach\n Nature and principles of an empowerment approach to consultancy\n Conclusion\n2. Negotiating\n Beginnings\n Working with people: working with citizens or ‘publics’\n First meeting with the client\n Identifying potential areas, problems, tasks and planning\n Challenges to empowering consultancy\n Conclusion\n3. Contracting\n Importance of the contract\n Developing our resources as critical and self-critical consultants\n Components of critical thinking\n Techniques to stimulate creative thinking\n Completing the contract\n Anticipating complexities\n Conclusion\n4. Engaging\n Engaging with change\n Engaging with citizens, managers and professionals\n Making the contract work, baselining and translating the contract into a work schedule\n Engaging with leadership and management\n Building relationships\n Dealing with challenging situations\n Engaging with issues or problems identified by the individual\n Conclusion\n5. Empowering\n What empowerment entails\n Aspects of the process of empowering consultancy\n Working in different domains: a consultant’s notebook\n Conclusion\n6. Disengaging\n Various ways of disengaging\n Evaluation\n Conclusion\n7. Reflecting on contexts for consultancy\n Problematic and diverse: changing nature of consultancy\n Conclusion\n8. Reflecting on perspectives on consultancy\n Different perspectives on consultancy and the organisation\n Empowerment approach to consultancy in practice\n Ways of viewing consultancy\n Using imagery to interpret consultancy in action\n General reflections on the relations between consultant and client\n Doing consultancy: action research and empowerment\n Conclusion\n9. Doing consultancy and transforming public services\n The transformative agenda in public services\n Transforming organisations: innovation rather than adaptation\n From technical and knowledge-based to imaginative culture\n The imaginative organisation\n A value-driven future\n Transforming organisations\n Changing the culture of public services organisations\n Social entrepreneurs and social enterprise\n Conclusion\nReferences\nAppendix 1: Glossary of terms associated with consultancy\nAppendix 2: List of abbreviations\nAppendix 3: Intellectual property rights\nIndex