دانلود کتاب Contemporary Logistics

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Cover......Page 1
Brief Contents......Page 6
Contents......Page 8
Preface......Page 16
Part I: Overview of Logistics......Page 18
Economic Impacts of Logistics......Page 19
Logistics: What It Is......Page 21
Changes in Consumer Behavior......Page 23
Technological Advances......Page 24
The Growing Power of Retailers......Page 25
The Systems and Total Cost Approaches to Logistics......Page 26
Production......Page 28
Marketing......Page 29
Marketing Channels......Page 31
Customer Service......Page 33
Procurement......Page 34
Logistics Careers......Page 35
Suggested Readings......Page 36
Case 1.1: KiddieLand and the Super Gym......Page 37
Appendix 1: Logistics Professional Organizations......Page 38
Chapter 2: Logistics and Information Technology......Page 40
General Types of Information Management Systems......Page 41
Office Automation Systems......Page 42
Communication Systems......Page 43
Transaction Processing Systems (TPS)......Page 44
Management Information Systems (MIS) and Executive Information Systems (EIS)......Page 46
Decision Support Systems (DSS)......Page 47
Enterprise Systems......Page 49
Online Retailing......Page 50
Cloud Computing......Page 52
Information Technology Challenges......Page 53
Questions for Discussion and Review......Page 54
Case 2.1: Just-in-Time in Kalamazoo......Page 55
Chapter 3: Strategic and Financial Logistics......Page 58
Connecting Strategy to Financial Performance......Page 59
Income Statement......Page 61
Balance Sheet......Page 62
Strategic Profit Model......Page 63
Logistics Connections to Net Profit Margin......Page 64
Logistics Activity Measures......Page 65
Warehousing Measures......Page 66
Summary......Page 67
Suggested Readings......Page 68
Case 3.1: Brant Freezer Company......Page 69
Organizing Logistics within the Firm......Page 71
Organizational Structure for Logistics......Page 72
Organizational Design for Logistics......Page 74
Productivity......Page 75
Quality......Page 77
Risk......Page 78
Sustainability......Page 84
Summary......Page 86
Suggested Readings......Page 87
Case 4.1: Red Spot Markets Company......Page 88
Part II: Supply Chain Management......Page 92
Chapter 5: The Supply Chain Management Concept......Page 93
Evolution of Supply Chain Management......Page 94
Supply Chain Management Process Frameworks......Page 95
Understanding the Implications of Increased Customer Power......Page 97
Establishing Appropriate Relationship Structures......Page 99
Leveraging Technology for Enhanced Visibility and Communication......Page 100
Use of Supply Chain Facilitators......Page 101
Lack of Top Management Commitment......Page 103
Incompatible Information Systems......Page 104
Supply Chain Integration......Page 105
Summary......Page 106
Suggested Readings......Page 107
Case 5.1: Johnson Toy Company......Page 108
Chapter 6: Procurement......Page 111
Procurement Objectives......Page 112
Supplier Selection and Evaluation......Page 113
Procurement Portfolio Approach......Page 115
Global Procurement (Sourcing)......Page 116
Social Responsibility......Page 118
Investment Recovery......Page 119
Questions for Discussion and Review......Page 120
Case 6.1: Tempo Ltd.......Page 121
Part III: Elements of Logistics Systems......Page 126
Chapter 7: Demand Management, Order Management, and Customer Service......Page 127
Demand Forecasting Models......Page 128
Demand Forecasting Issues......Page 129
Order Management......Page 130
Order Processing......Page 131
Order Picking and Assembly......Page 133
Order Delivery......Page 134
Customer Service......Page 135
Communication......Page 136
Managing Customer Service......Page 137
Establishing Customer Service Objectives......Page 138
Measuring Customer Service......Page 139
Customer Profitability Analysis......Page 141
Service Failure and Service Recovery......Page 142
Suggested Readings......Page 143
Case 7.1: Handy Andy, Inc.......Page 144
Appendix 7......Page 146
Chapter 8: Inventory Management......Page 148
Inventory Classifications......Page 149
Inventory Carrying Costs......Page 150
Ordering Costs......Page 151
Stockout Costs......Page 152
When to Order......Page 154
Economic Order Quantity......Page 155
Inventory Flows......Page 157
Dead Inventory......Page 159
Inventory Turnover......Page 160
Complementary and Substitute Products......Page 161
Lean Manufacturing (Lean)......Page 162
Service Parts Logistics......Page 163
Vendor-Managed Inventory (VMI)......Page 164
Questions for Discussion and Review......Page 166
Case 8.1: Low Nail Company......Page 167
Chapter 9: Facility Location......Page 169
Cost Considerations......Page 170
Location of Customer or Supply Markets......Page 171
General Factors Influencing Facility Location......Page 172
Population Characteristics—Market for Goods......Page 174
Population Characteristics—Labor......Page 175
Taxes and Incentives......Page 176
Proximity to Industry Clusters......Page 177
Trade Patterns......Page 178
Locating in Other Countries......Page 179
Specialized Location Characteristics......Page 180
Grid Systems......Page 181
Facility Relocation and Facility Closing......Page 184
Questions for Discussion and Review......Page 185
Case 9.1: All-Indian Logistics Services......Page 186
Chapter 10: Warehousing Management......Page 189
The Role of Warehousing in a Logistics System......Page 190
Public Warehousing......Page 192
Private Warehousing......Page 193
Contract Warehousing......Page 194
General Considerations......Page 195
Build Out (Horizontal) versus Build Up (Vertical)......Page 196
Degree of Warehouse Automation......Page 197
Warehousing Operations......Page 198
Safety Considerations......Page 199
Hazardous Materials......Page 201
Warehousing Security......Page 202
Cleanliness and Sanitation Issues......Page 203
Suggested Readings......Page 204
Case 10.1: Minnetonka Warehouse......Page 205
Chapter 11: Packaging and Materials Handling......Page 207
Product Characteristics......Page 208
Packaging Fundamentals......Page 209
Package Testing and Monitoring......Page 210
Labeling......Page 211
Environmental Protection......Page 213
Metric System......Page 214
Identifying Packaging Inefficiencies......Page 215
Packaging\'s Influence on Transportation Considerations......Page 216
Unit Loads in Materials Handling......Page 217
The Unit Load Platform......Page 218
Beyond the Unit Load......Page 220
Materials Handling......Page 221
Materials Handling Principles......Page 222
Materials Handling Equipment......Page 223
Questions for Discussion and Review......Page 224
Case 11.1: Let There Be Light Lamp Shade Company......Page 225
Chapter 12: Transportation......Page 227
Comparing and Contrasting Transportation Infrastructure......Page 228
Transportation Modes......Page 229
Airfreight......Page 230
Motor Carriers......Page 231
Pipelines......Page 232
Railroads......Page 233
Water......Page 234
Intermodal Transportation......Page 235
Transportation Specialists......Page 237
Safety Regulation......Page 239
Economic Regulation......Page 240
Legal Classification of Carriers......Page 241
Questions for Discussion and Review......Page 243
Case 12.1: Truck Company......Page 244
Contemporary Transportation Management......Page 248
Rate Determination......Page 249
Rate and Service Negotiations......Page 255
Modal and Carrier Selection......Page 256
Bill of Lading......Page 257
Freight Bill......Page 258
Freight Claims......Page 259
Consolidating Small Shipments......Page 261
Demurrage and Detention......Page 262
Tracking and Expediting......Page 264
Transportation Service Quality......Page 265
Suggested Readings......Page 266
Case 13.1: Chippy Potato Chip Company......Page 267
Chapter 14: International Logistics......Page 268
Political Factors......Page 269
Economic Factors......Page 271
Cultural Factors......Page 272
International Documentation......Page 274
Terms of Sale......Page 275
DAP (Delivered at Place)......Page 276
Methods of Payment......Page 277
International Freight Forwarders......Page 278
Nonvessel-Operating Common Carriers......Page 280
Export Management Companies......Page 282
Ocean Shipping......Page 283
Shipping Conferences and Alliances......Page 285
International Airfreight......Page 286
Surface Transport Considerations......Page 287
International Trade Inventories......Page 288
Logistics Performance Index......Page 289
Suggested Readings......Page 290
Case 14.1: Nurnberg Augsburg Maschinenwerke (N.A.M.)......Page 291
Glossary......Page 295
Name Index......Page 304
Subject Index......Page 308