دانلود کتاب Conversations at Work: Promoting a Culture of Conversation in the Changing Workplace

فهرست مطالب :

Cover......Page 1
Contents......Page 8
List of Figures and Tables......Page 10
Introduction......Page 11
1 Organizations are Conversations......Page 17
Part I: Developing a Culture for Conversations......Page 34
2 The “Them and Us” Employment Relationship: A Culture of Discouraging Conversations......Page 35
3 A New Employment Relationship: A Culture of Encouraging Conversations......Page 47
4 The Nine Common Barriers to Communication......Page 62
Part II: Types of Workplace Conversations......Page 83
5 Development Conversations: The Five Conversations Framework......Page 84
6 Development Conversations: Five More Conversations......Page 106
7 Conversations for Building Relationships......Page 122
8 Conversations for Making and Reviewing Decisions......Page 140
Part III: The Skills of Conversations......Page 161
9 The “Face” of Communication......Page 162
10 Active Listening Can Make Other People Better Communicators Too......Page 165
11 Using Your Eyes (Part 1): Three Perceptual Positions......Page 181
12 Using Your Eyes (Part 2): Watching and Being Watched......Page 195
13 The Art of Inquiry in Conversations......Page 208
14 Creating and Maintaining Safe, Open Feedback Channels......Page 221
Notes......Page 238
Index......Page 245