دانلود کتاب Culturally Mindful Communication: Essential Skills for Public and Nonprofit Professionals

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Cover
Half Title
Title Page
Copyright Page
Dedication
Table of Contents
List of illustrations
Acknowledgment
About the author
1. Introduction: Why do public and nonprofit professionals need to be culturally mindful communicators?
Communication challenge
Importance of culturally mindful communication skills for public and nonprofit administrators
Overview of this book
Chapter summary
Questions for discussion and written assignments
Note
References
2. Understanding cultural differences
Communication challenge
What is culture?
Ways to assess cultural differences and similarities
Chapter summary
Questions for discussion and written assignments
References
3. Understanding the intercultural communication process
Communication challenge
Intercultural communication
Culturally mindful communication
What happens in intercultural communication?
Chapter summary
Questions for discussion and written assignments
Note
References
4. Verbal communication
Communication challenge
The function of language
Relationship between verbal communication and culture
Difference in verbal communication style across cultures
Chapter summary
Questions for discussion and written assignments
References
5. Nonverbal communication
Communication challenge
The nature of nonverbal messages
Functions of nonverbal messages
Forms of nonverbal communication
Chapter summary
Questions for discussion and written assignments
Notes
References
6. What hinders culturally mindful communication? Stereotyping, prejudice, and social privilege
Communication challenge
Barriers for culturally mindful communication processes
Chapter summary
Questions for discussion and written assignments
Note
References
7. Working in a multicultural team
Communication challenge
Multicultural team and team processes
Benefits of multicultural teams
Key considerations for culturally mindful communication in a multicultural team
Chapter summary
Questions for discussion and written assignments
References
8. Working with multicultural stakeholders in the community
Communication challenge
Engaging multicultural stakeholders
Framework for culturally mindful community engagement
Chapter summary
Questions for discussion and written assignments
References
9. Leading with culturally mindful communication
Communication challenge
Culturally mindful communication skills and leadership
Becoming a culturally mindful communicator
Chapter summary
Questions for discussion and written assignments
References
Index