دانلود کتاب Developing management skills

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Cover......Page 1
Title Page......Page 6
Copyright Page......Page 7
Acknowledgments......Page 26
CONTENTS......Page 10
PREFACE......Page 22
INTRODUCTION......Page 28
THE CRITICAL ROLE OF MANAGEMENT SKILLS......Page 30
The Importance of Competent Managers......Page 31
The Skills of Effective Managers......Page 32
What Are Management Skills?......Page 33
An Approach to Skill Development......Page 34
Leadership and Management......Page 36
Contents of the Book......Page 38
Organization of the Book......Page 39
Diversity and Individual Differences......Page 40
Summary......Page 41
Diagnostic Survey and Exercises......Page 42
Personal Assessment of Management Skills......Page 59
SSS Software In-Basket Exercise......Page 60
PART I: PERSONAL SKILLS......Page 62
1 DEVELOPING SELF-AWARENESS......Page 64
Developing Self-Awareness......Page 65
Key Dimensions of Self-Awareness......Page 71
The Enigma of Self-Awareness......Page 72
Important Areas of Self-Awareness......Page 74
SUMMARY......Page 92
Cases Involving Self-Awareness......Page 94
Exercises for Improving Self-Awareness Through Self-Disclosure......Page 99
Activities for Developing Self-Awareness......Page 104
The Defining Issues Test......Page 106
Cognitive Style Indicator......Page 107
Tolerance of Ambiguity Scale......Page 108
Core Self-Evaluation Scale......Page 109
2 MANAGING STRESS AND WELL-BEING......Page 112
Managing Stress and Well-Being......Page 113
Managing Stress and Fostering Well-Being......Page 117
Major Elements of Stress......Page 118
Managing Stressors......Page 121
Eliminating Stressors......Page 122
Developing Resiliency and Well-Being......Page 133
Temporary Stress-Reduction Techniques......Page 139
SUMMARY......Page 140
Cases Involving Stress Management......Page 141
Exercises for Long-Term and Short-Run Stress Management and Well-Being......Page 148
Activities for Managing Stress......Page 155
Social Readjustment Rating Scale......Page 157
Flourishing Scale......Page 158
3 SOLVING PROBLEMS ANALYTICALLY AND CREATIVELY......Page 160
Solving Problems Analytically and Creatively......Page 161
Steps in Analytical Problem Solving......Page 166
Limitations of the Analytical Problem-Solving Model......Page 169
Multiple Approaches to Creativity......Page 170
Conceptual Blocks......Page 175
Conceptual Blockbusting......Page 184
International Caveats......Page 192
Fostering Creativity in Others......Page 193
SUMMARY......Page 197
Cases Involving Problem Solving......Page 199
Exercises for Applying Conceptual Blockbusting......Page 202
Activities for Solving Problems Creatively......Page 209
How Creative Are You?©......Page 211
Innovative Attitude Scale......Page 212
Creative Style Assessment......Page 213
PART II: INTERPERSONAL SKILLS......Page 214
4 BUILDING RELATIONSHIPS BY COMMUNICATING SUPPORTIVELY......Page 216
Building Positive Interpersonal Relationships......Page 217
The Importance of Effective Communication......Page 218
What is Supportive Communication?......Page 220
Coaching and Counseling......Page 222
Principles of Supportive Communication......Page 224
The Personal Management Interview......Page 238
SUMMARY......Page 241
Cases Involving Building Positive Relationships......Page 243
Exercises for Diagnosing Communication Problems and Fostering Understanding......Page 246
Activities For Communicating Supportively......Page 251
SCORING KEYS AND COMPARISON DATA......Page 253
5 GAINING POWER AND INFLUENCE......Page 254
Building a Strong Power Base and Using Influence Wisely......Page 255
Is Power A Four-Letter Word?......Page 256
Abuse of Power......Page 257
Influence Strategies: The Three Rs......Page 268
The Pros and Cons of Each Strategy......Page 271
Acting Assertively: Neutralizing Influence Attempts......Page 274
Case Involving Power and Influence......Page 280
Exercise for Gaining Power......Page 281
Exercise for Using Influence Effectively......Page 282
Exercises for Neutralizing Unwanted Influence Attempts......Page 283
Activities for Gaining Power and Influence......Page 286
SCORING KEYS AND COMPARISON DATA......Page 288
6 MOTIVATING OTHERS......Page 290
Increasing Motivation and Performance......Page 291
Diagnosing Work Performance Problems......Page 292
Enhancing Individuals’ Abilities......Page 293
Fostering a Motivating Work Environment......Page 295
Elements of an Effective Motivation Program......Page 296
SUMMARY......Page 313
Case Involving Motivation Problems......Page 316
Exercises for Diagnosing Work Performance Problems......Page 322
Exercise for Reshaping Unacceptable Behaviors......Page 326
Activities for Motivating Others......Page 328
SKILL PRACTICE Exercise for Reshaping Unacceptable Behaviors......Page 330
SCORING KEYS AND COMPARISON DATA......Page 331
7 MANAGING CONFLICT......Page 332
Interpersonal Conflict Management......Page 333
Diagnosing the Type of Interpersonal Conflict......Page 335
Selecting the Appropriate Conflict Management Approach......Page 339
Resolving Interpersonal Confrontations Using the Collaborative Approach......Page 346
SUMMARY......Page 356
Case Involving Interpersonal Conflict......Page 359
Exercise for Diagnosing Sources of Conflict......Page 363
Exercises for Selecting an Appropriate Conflict Management Strategy......Page 372
Exercises for Resolving Interpersonal Disputes......Page 374
Activities for Improving Managing Conflict Skills......Page 385
SKILL PRACTICE Exercises for Resolving Interpersonal Disputes......Page 388
SCORING KEYS AND COMPARISON DATA......Page 389
PART III: GROUP SKILLS......Page 390
8 EMPOWERING AND ENGAGING OTHERS......Page 392
Empowering and Engaging Others......Page 393
The Meaning of Empowerment......Page 394
Dimensions of Empowerment......Page 395
How to Develop Empowerment......Page 399
Inhibitors to Empowerment......Page 407
Fostering Engagement......Page 408
International Caveats......Page 413
SUMMARY......Page 415
Cases Involving Empowerment and Engagement......Page 416
Exercises for Empowerment......Page 418
Activities for Empowerment and Engagement......Page 424
SCORING KEYS AND COMPARISON DATA......Page 426
9 BUILDING EFFECTIVETEAMS AND TEAMWORK......Page 428
Building Effective Teams and Teamwork......Page 429
The Advantages of Teams......Page 430
Team Development......Page 435
Leading Teams......Page 444
Team Membership......Page 449
SUMMARY......Page 454
Cases Involving Building Effective Teams......Page 455
Exercises in Building Effective Teams......Page 459
Activities for Building Effective Teams......Page 466
SCORING KEYS AND COMPARISON DATA......Page 467
Leadership Roles in Teams (Examples of Correct Answers)......Page 468
10 LEADING POSITIVE CHANGE......Page 470
Leading Positive Change......Page 471
SKILL LEARNING......Page 473
The Need for Frameworks......Page 474
A Framework for Leading Positive Change......Page 476
SUMMARY......Page 496
Cases Involving Leading Positive Change......Page 498
Exercises in Leading Positive Change......Page 508
Activities for Leading Positive Change......Page 510
Reflected Best-Self Feedback™ Exercise......Page 512
PART IV: SPECIFIC COMMUNICATION SKILLS......Page 514
Module A: MAKING ORAL AND WRITTEN PRESENTATIONS......Page 516
Making Oral and Written Presentations......Page 517
Essential Elements of Effective Presentations......Page 518
Exercises for Making Effective Oral and Written Presentations......Page 534
Observer’s Feedback form......Page 542
Module B: CONDUCTING INTERVIEWS......Page 544
Planning and Conducting Interviews......Page 545
Specific Types of Organizational Interviews......Page 554
Exercises for Conducting Special-Purpose Interviews......Page 559
Observer’s Feedback form......Page 576
Module C: CONDUCTING MEETINGS......Page 578
The Five Ps of Effective Meetings......Page 579
Suggestions for Group Members......Page 584
Exercises for Conducting Meetings......Page 587
SSS Software In-Basket Memos, E-Mails, Faxes, and Voice Mails......Page 589
APPENDIX I: GLOSSARY......Page 598
APPENDIX II: REFERENCES......Page 608
B......Page 636
C......Page 637
E......Page 638
G......Page 639
K......Page 640
M......Page 641
P......Page 642
S......Page 644
V......Page 645
Z......Page 646