دانلود کتاب Digital Transformation Success: Achieving Alignment and Delivering Results with the Process Inventory Framework

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Contents
About the Author
Introduction
Part 1: Foundations for Success
Chapter 1: The Key to Digital Transformation Success
Nokia’s Mobile Phone Business
Creative Destruction in the Age of Digitization
Digital Transformation Defined
State of Digital Transformation
Why Digital Transformations Fail
Process Is the Common Language
The Process Inventory Framework
The Digital Transformation Journey
Framework Implementation Considerations
Key Takeaways
Chapter 2: Overview of the Process Inventory Framework
The Origins of the Process Inventory Framework
The Process Inventory Framework
Process Inventory
Definition
Quality Is Paramount
Process Naming
Maintenance
Process Ownership
Omnichannel Processes
Outsourced Processes
Integration with Business Capability Model and Standard Process Models
Process Mining
Process Inventory Metadata
Sourcing Process Metadata
Integrated Process Metadata Model
Conceptual Architecture
Exporting the Common Language
Process Modeling and Metadata
Leveraging Metadata Libraries
Participants
Events
Systems
Data Objects
Controls
Customer Personas and Customer Journeys
Linkage to Process Inventory Framework
Value Streams
Key Takeaways
Chapter 3: Defining the Digital Transformation Program
John Deere’s Digital Transformation
Digital Strategy Trends
Business Model Disruption
Democratizing Innovation
Focus on the Customer
Data as an Asset
Defining the Digital Program
Assess the Environment
Define the Digital Strategy
Reimagine Operating Model
Develop and Manage Transformation Roadmap
Establishing a Process Inventory Strategy
Key Takeaways
Part II: Applying Process Inventory to Transform Ways of Working
Chapter 4: Driving Operational Excellence
The Impact of the Toyota Way
Organizational Inefficiencies and Complexity
Operational Excellence
Keys to Operational Excellence
Operational Excellence Outcome
Lean Six Sigma
Lean Six Sigma Principles
Principle #1: Focus on the Customer
Principle #2: Identify and Understand How Work Gets Done
Principle #3: Manage, Improve, and Smooth the Process Flow
Principle #4: Remove Non-value-added Steps and Waste
Principle #5: Manage by Fact and Reduce Variation
Principle #6: Involve and Equip the People in the Process
Principle #7: Undertake Improvement Activity in a Systematic Way
Process Inventory Enhances Lean Six Sigma Effectiveness
Sustained Knowledge Management
Transparency
Ownership Model
Cross-Functional Coordination
Leveraging Technology to Design Improvement
Additional Operational Excellence Methods
Enterprise Architecture
Data Governance
Risk Management
Operating Model Design
Supply Chain Management
Customer Experience
Process Inventory Powers Operational Excellence
Key Takeaways
Chapter 5: Transforming the Change Process
What You Will Learn
BBC Digital Media Initiative Transformation Failure
Defining Change
Challenges in Executing Change
A Vision for Change Fueled by Process Inventory
The Change Initiative Process
Develop Strategic Plans
Perform Analysis
Define the Vision
Defining Action Plans
Portfolio Planning Process
Identify Initiative
Develop Business Cases
Evaluation and Selection
Requirements
Waterfall Business Requirements
Agile User Stories
Top Challenges in Creating High-Quality Requirements
Benefits of Documenting Requirements After Processes
Risk and Compliance Requirements
Testing
Benefits of Aligning Test Script to Process
Organizational Change Management
Assess Organization
Develop Plans and Designs
Implement Change
Project Management
Process Inventory Strengthen Project Management
Project Planning and Work Estimation
Monitoring Progress
Process Aligned Status Reporting
Tollgate to Production
Key Takeaways
Chapter 6: The Technology Path to Digitization
Netflix, Digital Leader
Embracing Digital Technologies
Intelligent Process Automation (IPA)
Defining the Intelligent Process Automation Program Charter
Discovery and Assessment
Process Design and Optimization
Development and Testing
Data-Centric AI
State of Data Quality
Process Inventory Provides an Enterprise Labeling Schema
Use Cases for Operational Excellence
Business-Led Modular Architectures
Anchoring Microservice Design to Process Inventory
Enabling Enterprise Architecture Design
Enterprise Architecture Frameworks
Translate Business Strategy into IT Strategy
Create Transparency
Application Portfolio Management
Define Target State Vision and Roadmap
Key Takeaways
Chapter 7: Strengthening Risk Management
Deepwater Horizon Oil Spill
Importance of Risk Management
Enterprise Risk Management
Opportunities in Enterprise Risk Management
Moving Beyond Qualitative Risk Assessments
Need to Improve Risk Data
Risk Operating Model Opportunities
The Future of ERM Fueled by Process Inventory
Defining the Enterprise Risk Management Framework
Ignite ERM of the Future with Data Excellence
High-Quality GRC Risk Data
Data-Driven Risk Insights
Risk Assessment Examples
Risk Taxonomy
Integrated Risk Assessment
Recertification of Process Inventory
Business Continuity Risk
Compliance Risk
Operational Risk
Outcome of the Integrated Risk Assessment Approach
Key Takeaways
Part III: Implementing the Process Inventory Framework
Chapter 8: The Process Inventory Accountability Model
Driving Employee Engagement at Spotify: Balancing Autonomy and Accountability
Establishing a Culture of Accountability
Process Inventory Framework Operating Model
Process Center of Excellence (COE)
Organizational Structure
Process COE Process Inventory
Lead Process Delivery
Accountabilities
Processes
Required Competencies
Manage Process Demand
Accountabilities
Processes
Required Competencies
Deliver Process Inventory and Deliver Process Models
Accountabilities
Processes
Required Competencies
Control Tower
Accountabilities
Processes
Required Competencies
Business/Functional Areas
Process Owner
Risk Owner
Product Manager
Subject Matter Experts
Data Stewards
Technology
IT Asset Management
Enterprise Architecture
Customer Experience (CX)
Risk
Second Line of Defense
Key Takeaways
Chapter 9: Process Methods and Modeling Rules
Unilever’s Digital Transformation of Supply Chain Through Modeling Processes
The Importance of Models
Guiding Principles for Success
Process Inventory
Construct Process Inventory
Engage Business Leaders to Plan Effort
Best Practices
Perform Prep Work
Best Practices
Standards
Conduct Interview Sessions
Best Practices
Align Metadata and Perform Reviews
Best Practices
Conduct Readout with Leadership
Best Practices
Process Models
Construct Process Models
Identify Scope via Process Inventory
Best Practices
Conduct Process Modeling Workshops
Best Practices
Standards
Validate and Publish
Best Practice
Key Takeaways
Chapter 10: Modeling Platform and Data Infrastructure
FedEx Dataworks: Leveraging Operational Data for Business Performance
Business Process Analysis Platform Market
Key Business Process Analysis Features
Modeling Capabilities
General Modeling Capabilities
Model Types Supported
Process Mining
Data Management Capabilities
Process Analysis
Reporting
Governance
User Experience
Business Process Analysis Platform Selection and Setup
Create Details Requirements
Select Vendor Product
Setup Platform
Open Platform for Modeling
Key Takeaways
References
Chapter 1—The Key to Digital Transformation Success
Chapter 2—Overview of the Process Inventory Framework
Chapter 3—Defining the Digital Transformation Program
Chapter 4—Driving Operational Excellence
Chapter 5—Transform the Change Process
Chapter 6—The Technology Path to Digitization
Chapter 7—Strengthening Risk Management
Chapter 8—The Process Inventory Accountability Model
Chapter 9—Process Methods and Modeling Rules
Chapter 10—Modeling Platform and Data Infrastructure
Index