دانلود کتاب Driving the Enterprise to Sustainable Excellence: A Shingo Process Overview

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Cover Half Title Title Page Copyright Page Dedication Table of Contents Acknowledgments About the Author Introduction Part I: The Growth of the Shingo Approach Chapter 1 A Personal Experience The Story of a Drive to Enterprise Excellence References (These References are utilized throughout the book) Chapter 2 Who Is Shigeo Shingo? A Time for Reflection Shigeo Shingo – a Little History Shigeo Shingo – Western Influence References Publications and Books by Shigeo Shingo et al. Chapter 3 What Is the Shingo Institute and the Shingo Prize? More to Reflect About The Shingo Institute The Shingo Institute History Driving toward Enterprise Excellence The Shingo Institute: Still Striving for Enterprise Excellence The Shingo Prize Shingo Bronze Medallion Shingo Silver Medallion Shingo Prize Publication Award Research Award The Guiding Principles of the Shingo Institute and the Shingo Model Summary References Part II: The Shingo Methodology Chapter 4 Integrating the Shingo Methodology More to Reflect About – An Example of a Winner (In Their Words) REXAM – Beverage Can South America – Águas Claras Achievements Lean Enterprise Achievements Safety and Environmental Quality Employee Morale Delivery Performance and Cost Reductions More about the Shingo Methodology Learning the Toyota Production System (TPS) Methodology Cultural Shift Why Are There Three Insights and Why Are They Important? What Are the Characteristics of Principles and Why Are They Important? Systems Metrics and Results Tools Cultural Shift References Chapter 5 Systems More Reflection Systems Transformations Purpose and Systems Drive Behavior Three Types of Systems/Systems Maps Definition of a Good System Summary Chapter 6 Metrics Another Reflection The Building Blocks of Cultural Shift KBIs AND KPIs What Makes a Good Assessment? KBIs AND KPIs Revisited Moving the Needle Assessing KBIs AND KPIs Summary Chapter 7 Guiding Principles More Reflection The Ladder of Success Why Principles? The Shingo Model – A Review The Ten Principles Summary Chapter 8 Tools More Reflection Tools Summary Chapter 9 Results More to Reflect On Assessments The Assessment Tool – An Example External Assessment Shingo Insight The Shingo Prize Challenging for the Prize Prioritization More about Results Chapter 10 Culture One More Reflection Assessing Culture The Shingo Behavioral Benchmark Assessment Worksheet Does the Right Culture Exist? Summary Part III: Bringing It Home Chapter 11 Making It Actionable Another Reflection Prepare to Move Forward Creating a Plan A3 Problem-Solving Worksheet Round Two Project Approval Summary Chapter 12 Maintaining the Momentum We Can’t Stop Reflecting Moving Forward Maintaining the Momentum Feedback Summary Chapter 13 Sustainable Enterprise Excellence Are We Winning? Learning Objectives Index