دانلود کتاب Effective processes for quality assurance

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Content: Cover
Half Title
Title Page
Copyright Page
CONTENTS
LIST OF FIGURES
LIST OF TABLES
PREFACE
ACKNOWLEDGMENTS
SUMMARY
AUTHOR
CHAPTER 1 INTRODUCTION
1.1 Quality Assurance
1.2 Vision
1.3 Mission
1.4 Quality Planning
1.5 Performing Reviews, Audits, and Evaluations
1.6 Record and Report Reviews, Audits, and Evaluation Results
1.7 Quality Management
1.8 Policy
1.9 Quality Engineering
1.10 Driving Innovation to Reduce Costs
1.11 Lean and Agile Practices
1.12 Proactive Approach to Quality Assurance
1.13 Quality Assurance First
1.14 High-Performance Work Teams 1.15 Plan Implementation1.16 Tasks and Results
1.17 Quality Management Systems
1.18 Quality Assurance Teams
1.19 Customer Satisfaction
Further Reading
CHAPTER 2 QUALITY ASSURANCE METHODS
2.1 Quality Assurance Methods
2.2 Functional Quality Assurance Tasks
2.3 Perform Effective Process Evaluations
2.4 Consistent Quality Assurance Process and Reviews
2.5 Documentation and Required Data Control
2.6 Basic Standards
2.7 Quality Assurance Stability
Further Reading
CHAPTER 3 MEASURE BENEFITS OF QUALITY ASSURANCE PROCESS IMPROVEMENT
3.1 What Is Needed for Measurement? 3.2 Quality Control3.3 Problems with Healthcare Do Need Quality Assurance
3.4 Control Charts
3.5 Strategic Planning for Quality Assurance
3.6 Commitment to Quality Assurance
3.7 Software and Quality Assurance Improve Healthcare
3.8 Quality Assurance Process Improvement
Further Reading
CHAPTER 4 QUALITY ASSURANCE PERFORMANCE AND IMPROVEMENT
4.1 Progress
4.2 Preparation for Quality Assurance Performance
4.3 Preparation of Quality Assurance Improvement
4.4 Evaluation for Quality Assurance Processes
4.5 Quality Assurance Excellence
4.6 Building and Maintaining Quality Assurance Teams 4.7 Quality Assurance Problem-Solving4.8 Common Quality Assurance Working Framework
4.9 Quality Assurance Impacts Business
4.10 Ways to Improve Quality Assurance
4.11 Summary
Further Reading
CHAPTER 5 ANSWER QUESTIONS FROM MANAGEMENT AND EMPLOYEES
5.1 Techniques Required
5.2 Conduct Questions and Answers
5.3 Be Aware of Management Mistakes
5.4 Strength Should Never Show Weakness
5.5 Quality Assurance Processes Support Employees
5.6 Relationship between Management and Employees
5.7 Quality Assurance Interviews
5.8 Summary
Further Reading
CHAPTER 6 MANAGE RISK MANAGEMENT 6.1 Types of Risk Management Projects6.2 Effective Planning for Risk Management
6.3 Risk Mitigation and Monitoring
6.4 Risk Management Activities
6.5 Risk Management for Quality Assurance Process
6.6 Summary
Further Reading
CHAPTER 7 QUALITY ASSURANCE IMPROVEMENT WITH METRICS
7.1 Quality Assurance Metrics
7.2 Measure Program and Project Performance
7.3 Using Metrics for Quality Assurance
7.4 Software Metrics
7.5 Metrics Used for Success
7.6 Corrective Actions with Metrics
Further Reading
CHAPTER 8 QUALITY ASSURANCE FRAMEWORK
8.1 Required Evidence