دانلود کتاب Employee Experience: Develop a Happy, Productive and Supported Workforce for Exceptional Individual and Business Performance

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Cover
Contents
About the author
Foreword
Acknowledgements
Introduction
01 Why employee experience is a business imperative
Customer and employee experience
Technology and employee experience
From employee engagement to employee experience
Community, not corporation
Great expectations – the search for meaning
Humans, not resources
We don’t belong
Summary: Why employee experience is a business imperative
References
02 The experience challenge
Context, connection and community
Creating an EX MOVEMENT
Summary: The experience challenge
References
03 The principles and lens of experience
Customers, consumers or employees?
The principles of EX
The lens of holistic EX (HEX)
Summary: The principles and lens of experience
References
04 Defining the employee experience strategy
An authentic everyday experience
Case study: Defining EX at Mynt
Discover
Disrupt
Case study: Defining EX at Sykes Cottages
Summary: Defining the employee experience strategy
References
05 Designing the employee experience
The convergence of principles and humans
Case study: A high-impact EX journey – Starbucks
Well-designed EX, world-class CX
HEX by design
Human and technology
Case study: Designing across the HEX at Maxis
Leadership by design
Case study: Transforming the EX at Sky
Summary: Designing the employee experience
References
06 Delivering the employee experience
Experience innovation
Changing by experience
Real impact in the right places
Better questions, better results
Big and small – every experience counts
Setting EX priorities
Case study: Pioneering EX at Airbnb
Freedom within a framework
Case study: Deepening EX into SAP’s merger and acquisition strategy
Communicating, sustaining and evolving the EX
Intelligent actions: nudging and networking to EX success
Networks and technology with impact
Case study: Deepening the EX at Haidilao
Growing deliberately through coaching and action
Summary: Delivering the employee experience
References
07 Reflections
Employee experience comes of age
An idea for our time
A strategic and operational priority
The anywhere workplace
Flexibility by diktat
Great intentions, developing execution
Employee experience is human experience
The human (and humane) leader in a hybrid world
The anti-human organization
Experience technology – moments that matter even more
Co-creation – the rise of an organizational superpower
The lived experience – real business progress
Epilogue
Index