دانلود کتاب Experiencing MIS, Global Edition

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Cover
Title Page
Copyright Page
Contents
Preface
Acknowledgments
Endnotes
About the Authors
Part 1: Why MIS?
Chapter 1: The Importance of MIS
1. Why Is Introduction to MIS the Most Important Class in the Business School?
The Digital Revolution
Evolving Capabilities
Moore’s Law
Metcalfe’s Law
Other Forces Pushing Digital Change
This is the Most Important Class in the School of Business
2. How Will MIS Affect Me?
How Can I Attain Job Security?
How Can Intro to MIS Help You Learn Nonroutine Skills?
3. Why Are MIS-Related Jobs in High Demand?
What is the Bottom Line?
So What?: A Is for Alphabet
4. What Is MIS?
Components of an Information System
Management and use of Information Systems
Achieving Strategies
5. What Is Your Role in IS Security?
Strong Passwords
Password Etiquette
How does the knowledge in this chapter help you?
Ethics Guide Ethics and Professional Responsibility
Career Guide Five-Component Careers
Case Study 1: zulily
Chapter 2: Business Processes, Information Systems, and Information
1. Why Does the Falcon Security Team Need to Understand Business Processes?
2. How Can Business Process Modeling Help Organizations?
How Best Bikes Works
The Existing Best Bikes Process
How Best Bikes Processes Must Change to Support 3D Printing
3. How Can Information Systems Improve Process Quality?
What Is Process Quality?
Using Information Systems to Improve Process Quality
4. What Is Information?
Definitions Vary
Where Is Information?
So What?: Augmented Collaboration
5. What Data Characteristics are Necessary for Quality Information?
Accurate
Timely
Relevant
Just Barely Sufficient
Worth Its Cost
How does the Knowledge in this Chapter Help you?
Ethics Guide Big Brother Wearables
Career Guide Senior Product Manager
Case Study 2: Eating Our Own Dog Food
Chapter 3: Organizational Strategy, Information Systems, and Competitive Advantage
1. How Does Organizational Strategy Determine Information Systems Structure?
2. What Five Forces Determine Industry Structure?
3. What Is Competitive Strategy?
4. How Does Competitive Strategy Determine Value Chain Structure?
Primary Activities in the Value Chain
Support Activities in the Value Chain
Value Chain Linkages
5. How Do Value Chains Determine Business Processes and Information Systems?
6. How Do Information Systems Provide Competitive Advantages?
So What?: The Autonomous Race
Competitive Advantage Via Products
Competitive Advantage Via Business Processes
How Can an Organization Use is to Create Competitive Advantages?
How Does this System Create a Competitive Advantage?
How does the Knowledge in this Chapter Help you?
Ethics Guide The Lure of Love Bots
Career Guide V.P. of Architecture
Case Study 3: The Amazon of Innovation
Part 2: Information Technology
Chapter 4: Hardware and Software
1. What Do Business Professionals Need to Know About Computer Hardware?
Hardware Components
Types of Hardware
Computer Data
2. How Can New Hardware Affect Competitive Strategies?
The Internet of Things
Digital Reality Devices
Self-Driving Cars
So What?: New from CES 2017
3. What Do Business Professionals Need to Know About Software?
What Are The Major Operating Systems?
Virtualization
Owning Versus Licensing
What Types of Applications Exist, and How Do Organizations Obtain Them?
What Is Firmware?
4. Is Open Source Software a Viable Alternative?
Why Do Programmers Volunteer Their Services?
How Does Open Source Work?
So, Is Open Source Viable?
How does the Knowledge in this Chapter Help you?
Ethics Guide Free Apps for Data
Career Guide Supportability Program Manager
Case Study 4: The Apple of Your i
Chapter 5: Database Processing
1. Why Do You Need to Know About Databases?
Reasons for Learning Database Technology
What Is the Purpose of a Database?
2. What Is a Database?
Relationships Among Rows
Metadata
3. What Is a Database Management System (DBMS)?
So What?: Slick Analytics
4. How Do Database Applications Make Databases More Useful?
Traditional Forms, Queries, Reports, and Applications
Browser Forms, Reports, Queries, and Applications
Multiuser Processing
5. How Can Falcon Security Benefit from a Database System?
6. What Are Nontraditional DBMS Products?
Need to Store New Data Types Differently
Need for Faster Processing Using Many Servers
Nontraditional DBMS Types
Will these New Products Replace the Relational Model?
What Do Nonrelational DBMS Mean for you?
How does the Knowledge in this Chapter Help you?
Ethics Guide Querying Inequality?
Career Guide Senior Database Engineer
Case Study 5: Searching for Pianos
Chapter 6: The Cloud
1. Why Is the Cloud the Future for Most Organizations?
Cloud Computing
Why do Organizations Prefer the Cloud?
When Does the Cloud Not Make Sense?
2. How Do Organizations Use the Cloud?
Resource Elasticity
Pooling Resources
Over the Internet
Cloud Services from Cloud Vendors
Content Delivery Networks
Using Web Services Internally
3. How Can Falcon Security Use the Cloud?
SaaS Services at Falcon Security
PaaS Services at Falcon Security
IaaS Services at Falcon Security
4. How Can Organizations Use Cloud Services Securely?
Virtual Private Network (VPN)
Using a Private Cloud
Using a Virtual Private Cloud
So What?: Quantum Learning
5. What Does the Cloud Mean for Your Future?
How does the Knowledge in this Chapter Help you?
Ethics Guide Cloudy Profit?
Career Guide Senior Network Manager
Case Study 6: Cloud Solutions That Test for Consumer Risk and Financial Stability
Part 3: Using IS for Competitive Advantage
Chapter 7: Processes, Organizations, and Information Systems
1. How Do Information Systems Vary by scope?
Personal Information Systems
Workgroup Information Systems
Enterprise Information Systems
Inter-Enterprise Information Systems
2. How Do Enterprise Systems Solve the Problems of departmental Silos?
What Are the Problems of Information Silos?
How Do Organizations Solve the Problems of Information Silos?
An Enterprise System for Patient Discharge
Business Process Reengineering
3. How Do CRM, ERP, and EAI Support Enterprise Systems?
Customer Relationship Management (CRM)
So What?: Workflow Problems
Enterprise Resource Planning (ERP)
Enterprise Application Integration (EAI)
What are the Challenges when Implementing and Upgrading Enterprise Systems?
4. How Do Inter-enterprise IS Solve the Problems of Enterprise Silos?
How does the Knowledge in this Chapter Help you?
Ethics Guide Paid Deletion
Career Guide IT Technical Manager
Case Study 7: Interorganizational IS: The National Programme for IT in the NHS
Chapter 8: Social Media Information Systems
1. What Is a Social Media Information System (SMIS)?
Three SMIS Roles
SMIS Components
2. How Do SMIS Advance Organizational Strategy?
Social Media and The Sales and Marketing Activity
Social Media and Customer Service
Social Media and Inbound and Outbound Logistics
Social Media and Manufacturing and Operations
Social Media and Human Resources
So What?: Enhanced Golf Fan
3. How Do SMIS Increase Social Capital?
What Is the Value of Social Capital?
How Do Social Networks Add Value to Businesses?
Using Social Networking to Increase The Number of Relationships
Using Social Networks to Increase the Strength of Relationships
Using Social Networks to Connect to Those with More Resources
4. How Do (Some) Companies Earn Revenue from Social Media?
You Are the Product
Revenue Models for Social Media
Does Mobility Reduce Online Ad Revenue?
5. How Can Organizations Address SMIS Security Concerns?
Managing the Risk of Employee Communication
Managing the Risk of Inappropriate Content
6. Where Is Social Media Taking US?
How does the Knowledge in this Chapter Help you?
Ethics Guide Synthetic Friends
Career Guide Freelance Digital Marketer & Content Creator
Case Study 8: Inverness Community Social Media
Chapter 9: Business Intelligence Systems
1. How Do Organizations Use Business Intelligence (BI) Systems?
How Do Organizations Use BI?
What Are Typical Uses for Business Intelligence?
2. What Are the Three Primary Activities in the BI Process?
Using Business Intelligence to Find Candidate Parts
3. How Do Organizations Use Data Warehouses and Data Marts to Acquire Data?
Problems with Operational Data
Data Warehouses Versus Data Marts
4. What Are Three Techniques for Processing BI Data?
Reporting Analysis
Data Mining Analysis
Big Data
5. What Are the Alternatives for Publishing BI?
Characteristics of BI Publishing Alternatives
So What?: BI for Securities Trading?
What Are the Two Functions of a BI Server?
How does the Knowledge in this Chapter Help you?
Ethics Guide MIS-diagnosis
Career Guide Senior Technical Analyst
Case Study 9: App and Pan-App Data Mining
Part 4: Information Systems Management
Chapter 10: Information Systems Security
1. What Is the Goal of Information Systems Security?
The IS Security Threat/Loss Scenario
What Are the Sources of Threats?
What Types of Security Loss Exist?
Goal of Information Systems Security
2. How Big Is the Computer Security Problem?
3. How Should You Respond to Security Threats?
4. How Should Organizations Respond to Security Threats?
So What?: New from Black Hat 2016
5. How Can Technical Safeguards Protect Against Security Threats?
Identification and Authentication
Single Sign-on for Multiple Systems
Encryption
Firewalls
Malware Protection
Design for Secure Applications
6. How Can Data Safeguards Protect Against Security Threats?
7. How Can Human Safeguards Protect Against Security Threats?
Human Safeguards for Employees
Human Safeguards for Nonemployee Personnel
Account Administration
Systems Procedures
Security Monitoring
8. How Should Organizations Respond to Security Incidents?
How does the Knowledge in this Chapter Help you?
Ethics Guide Exhaustive Cheating
Career Guide Security Consultant
Case Study 10: Hitting the Target
Chapter 11: Information Systems Management
1. What Are the Functions and Organization of the IS Department?
How Is the IS Department Organized?
Security Officers
What IS-related Job Positions Exist?
2. How Do Organizations Plan the Use of IS?
Align Information Systems with Organizational Strategy
Communicate IS Issues to the Executive Group
Develop Priorities and Enforce Them Within the IS Department
Sponsor the Steering Committee
3. What Are the Advantages and Disadvantages of Outsourcing?
Outsourcing Information Systems
So What?: Managing the IS Department
International Outsourcing
What Are the Outsourcing Alternatives?
What Are the Risks of Outsourcing?
4. What Are Your User Rights and Responsibilities?
Your User Rights
Your User Responsibilities
How does the Knowledge in this Chapter Help you?
Ethics Guide Training Your Replacement
Career Guide Senior Data Analyst
Case Study 11: Automating Labor
Chapter 12: Information Systems Development
1. What Is Systems Development?
2. Why Is Systems Development Difficult and Risky?
The Difficulty of Requirements Determination
Changes in Requirements
Scheduling and Budgeting Difficulties
Changing Technology
Diseconomies of Scale
Is It Really So Bleak?
3. What Are the Five Phases of the SDLC?
4. How Is System Definition Accomplished?
Define System Goals and Scope
Assess Feasibility
Form a Project Team
5. What Is the Users’ Role in the Requirements Phase?
Determine Requirements
Approve Requirements
Role of a Prototype
6. How Are the Five Components Designed?
So What?: Banking on IoT
Hardware Design
Software Design
Database Design
Procedure Design
Design of Job Descriptions
7. How Is an Information System Implemented?
System Testing
System Conversion
8. What Are the Tasks for System Maintenance?
9. What Are Some of the Problems with the SDLC?
The SDLC Waterfall
Requirements Documentation Difficulty
Scheduling and Budgeting Difficulties
How does the Knowledge in this Chapter Help you?
Ethics Guide Estimation Ethics
Career Guide Developing Your Personal Brand
Case Study 12: When Will We Learn?
Chapter Extension 1: Collaboration Information Systems for Decision Making, Problem Solving, and Project Management
1. What Are the Two Key Characteristics of Collaboration?
Importance of Constructive Criticism
Guidelines for Giving and Receiving Constructive Criticism
Warning!
2. What Are Three Criteria for Successful Collaboration?
Successful Outcome
Growth in Team Capability
Meaningful and Satisfying Experience
3. What Are the Four Primary Purposes of Collaboration?
Becoming Informed
Making Decisions
Solving Problems
Managing Projects
4. What Are the Components and Functions of a Collaboration Information System?
The Five Collaboration System Components
Primary Functions: Communication and Content Sharing
Chapter Extension 2: Collaborative Information Systems for Student Projects
1. What Are the IS Requirements for Student Project Collaborations?
Required Features
Nice-to-Have Features
Collaboration Tool Characteristics
2. How Can You Use Collaboration Tools to Improve Team Communication?
3. How Can You Use Collaboration Tools to Share Content?
Shared Content with no Control
Shared Content with Version Management on Google Drive
Shared Content with Version Control
4. How Can You Use Collaboration Tools to Manage Tasks?
Sharing a Task List on Google Drive
Sharing a Task List Using Microsoft Sharepoint
5. Which Collaboration Information System Is Right for Your Team?
The Minimal Collaboration Tool Set
The Good Collaboration Tool Set
The Comprehensive Collaboration Tool Set
Choosing the Set For Your Team
Don’t Forget Procedures and People!
Chapter Extension 3: Mobile Systems
1. What Are Mobile Systems?
2. Why Are Mobile Systems Important?
Hardware
Software
Data
Procedures
People
3. How Do Native and Web-based Mobile Applications Compare?
Developing Native Mobile Applications
Developing Web Mobile Applications
Which Is Better?
4. What Characterizes Quality Mobile User Experiences?
Feature Content
Use Context-Sensitive Chrome
Provide Animation and Lively Behavior
Design to Scale and Share
Use the Cloud
5. What Are the Challenges of Personal Mobile Devices at Work?
Advantages and Disadvantages of Employee Use of Mobile Systems at Work
Survey of Organizational BYOD Policy
Chapter Extension 4: Introduction to Microsoft Excel 2016
1. What Is a Spreadsheet?
2. How Do You Get Started with Excel?
3. How Can You Enter Data?
Key in the Data
Let Excel add the Data Using a Pattern
4. How Can You Insert and Delete Rows and Columns and Change Their Size?
5. How Can You Format Data?
6. How Can You Create a (Simple) Formula?
7. How Can You Print Results?
Chapter Extension 5: Database Design
1. Who Will Volunteer?
2. How Are Database Application Systems Developed?
3. What are the Components of the Entity-Relationship Data Model?
Entities
Relationships
4. How Is a Data Model Transformed into a Database Design?
Normalization
Representing Relationships
5. What Is the Users’ Role?
6. Who Will Volunteer? (Continued)
Chapter Extension 6: Using Microsoft Access 2016
1. How Do You Create Tables?
Starting Access
Creating Tables
2. How Do You Create Relationships?
3. How Do You Create a Data Entry Form?
4. How Do You Create Queries Using the Query Design Tool?
5. How Do You Create a Report?
Chapter Extension 7: Using Excel and Access Together
1. Why Use Excel and Access Together?
2. What Is Import/Export?
Import/Export of Text Data
Import/Export of Excel and Access Data
3. How Can You Create Charts with Excel?
Creating a Pie Chart
Creating a Column Chart
4. How Can You Create Group Totals in Access?
5. How Can You Use Excel to Graph Access Data?
6. How Can You Use Access to Report Excel Data?
7. How Can You Combine Excel and Access to Analyze Data?
Chapter Extension 8: Network and Cloud Technology
1. What Is a Computer Network?
2. What Are the Components of a LAN?
Connecting Your LAN to the Internet
3. How Does the Internet Work?
The Internet and the U.S. Postal System
Step 1: Assemble Package (Packets)
Step 2: Put Name on Package (Domain Names)
Step 3: Look Up Address (IP Address)
Step 4: Put Address on Package (IP Address on Packet)
Step 5: Put Registered Mail Sticker on Package (TCP)
Step 6: Ship Package (Packets Transported by Carriers)
4. How Do Web Servers Support the Cloud?
Three-Tier Architecture
Watch the Three Tiers in Action!
Service-Oriented Architecture (SOA)
Internet Protocols
TCP/IP Protocol Architecture
Chapter Extension 9: Enterprise Resource Planning (ERP) Systems
1. What Is the Purpose of ERP Systems?
2. What Are the Elements of an ERP Solution?
Hardware
Software: ERP Application Programs
Data: ERP Databases
Procedures: Business Process Procedures
People: Training and Consulting
3. How Are ERP Systems Implemented and Upgraded?
4. What Types of Organizations Use ERP?
ERP by Industry Type
ERP by Organization Size
International ERP
5. How Do the Major ERP Vendors Compare?
ERP Market Leaders
ERP Products
ERP in the Future
Chapter Extension 10: Supply Chain Management
1. What Are Typical Inter-Enterprise Processes?
2. What Is a Supply Chain?
3. What Factors Affect Supply Chain Performance?
4. How Does Supply Chain Profitability Differ from Organizational Profitability?
5. What Is the Bullwhip Effect?
6. How Do Information Systems Affect Supply Chain Performance?
Chapter Extension 11: Enterprise Social Networks and Knowledge Management
1. How Do Organizations Develop an Effective SMIS?
Step 1: Define Your Goals
Step 2: Identify Success Metrics
Step 3: Identify the Target Audience
Step 4: Define Your Value
Step 5: Make Personal Connections
Step 6: Gather and Analyze Data
2. What Is an Enterprise Social Network (ESN)?
Enterprise 2.0
Changing Communication
Deploying Successful Enterprise Social Networks
3. What Are the Benefits of Knowledge Management?
4. What Are Expert Systems?
5. What Are Content Management Systems?
What Are the Challenges Of Content Management?
What Are Content Management Application Alternatives?
Chapter Extension 12: Database Marketing
1. What Is a Database Marketing Opportunity?
2. How Does RFM Analysis Classify Customers?
3. How Does Market-Basket Analysis Identify Cross- Selling Opportunities?
4. How Do Decision Trees Identify Market Segments?
A Decision Tree for Student Performance
A Decision Tree for Loan Evaluation
Chapter Extension 13: Reporting Systems and OLAP
1. How Do Reporting Systems Enable People to Create Information?
2. What Are the Components and Characteristics of Reporting Systems?
Report Type
Report Media
Report Mode
3. How Are Reports Authored, Managed, and Delivered?
Report Authoring
Report Management
Report Delivery
4. How Are OLAP Reports Dynamic?
Chapter Extension 14: Artificial Intelligence and Automation
1. Why Is Artificial Intelligence Important?
Advances in AI
2. How Will AI and Automation Affect Organizations?
Benefits of Automated Labor
3. How Will AI Affect Me?
Unwanted Dirty Jobs
Retraining and Retooling
Surviving a Shifting Workplace
4. What Is the Goal of AI?
Integrated Enabler of Other Technology
5. How Does AI Work?
Machine Learning
IBM’s Watson
Chapter Extension 15: Data Breaches
1. What Is a Data Breach?
Why Do Data Breaches Happen?
2. How Do Data Breaches Happen?
Hitting Target
How Did they Do It?
The Damage
3. How Should Organizations Respond to Data Breaches?
Respond Quickly
Plan for a Data Breach
Be Honest about the Breach
4. What Are the Legal Consequences of a Data Breach?
5. How Can Data Breaches be Prevented?
Chapter Extension 16: International MIS
1. How Does the Global Economy Affect Organizations and Processes?
How Does the Global Economy Change the Competitive Environment?
How Does the Emerging Global Economy Change Competitive Strategy?
Career Guide Director, Asian Operations
How Does the Global Economy Change Value Chains and Business Processes?
2. What Are the Characteristics of International IS Components?
What’s Required to Localize Software?
IBM’s Watson Learns Korean
What Are the Problems and Issues of Global Databases?
What Are the Challenges of International Enterprise Applications?
3. How Do Inter-Enterprise IS Facilitate Globalization?
How Do Global Information Systems Affect Supply Chain Profitability?
What Is the Economic Effect of Global Manufacturing?
How Does Social Media Affect International Business?
4. What Are the Security Challenges of International IS?
Legal Environment
Physical Security
Cultural Norms
5. What Are the Challenges of International IS Management?
Why Is International Information Systems Development More Challenging?
What Are the Challenges of International Project Management?
What Are the Challenges of International IS Management?
Chapter Extension 17: Systems Development Project Management
1. Why Is Formalized Project Management Necessary?
2. What Are the Trade-Offs in Requirements, Cost, and Time?
3. What Are the Dimensions of Project Management?
4. How Does a Work Breakdown Structure Drive Project Management?
5. What Is the Biggest Challenge for Planning a Systems Development Project?
6. What Are the Biggest Challenges for Managing a Systems Development Project?
7. What Is the Single Most Important Task for Users on a Systems Development Project?
Chapter Extension 18: Agile Development
1. Why Is the SDLC Losing Credibility?
2. What Are the Principles of Agile Development Methodologies?
3. What Is the Scrum Process?
Scrum Essentials
When Are We Done?
Key Roles
4. How Do Requirements Drive the Scrum Process?
Creating Requirements Tasks
Scheduling Tasks
Committing to Finish Tasks
Hocus-Pocus?
Chapter Extension 19: Business Process Management
1. Why Do Organizations Need to Manage Business Processes?
A Sample Ordering Business Process
Why Does this Process Need Management?
2. What Are the Stages of Business Process Management (BPM)?
3. How Do Business Processes and Information Systems Relate?
4. Which Come First: Business Processes or Information Systems?
Business Processes First
Information System First
Another Factor: Off-the-Shelf Software
And the Answer Is
5. How Is BPM Practiced in the Real World?
Defining the Process Problem
Designing the New Process
Create Process Components
Implement New Processes
Application Exercises
Glossary
Index