Exploring Services Science: First International Conference , IESS 2010, Geneva, Switzerland, February 17-19, 2010. Revised Papers

دانلود کتاب Exploring Services Science: First International Conference , IESS 2010, Geneva, Switzerland, February 17-19, 2010. Revised Papers

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کتاب کاوش علم خدمات: اولین کنفرانس بین المللی، IESS 2010، ژنو، سوئیس، 17-19 فوریه 2010. مقالات تجدید نظر شده نسخه زبان اصلی

دانلود کتاب کاوش علم خدمات: اولین کنفرانس بین المللی، IESS 2010، ژنو، سوئیس، 17-19 فوریه 2010. مقالات تجدید نظر شده بعد از پرداخت مقدور خواهد بود
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توضیحاتی در مورد کتاب Exploring Services Science: First International Conference , IESS 2010, Geneva, Switzerland, February 17-19, 2010. Revised Papers

نام کتاب : Exploring Services Science: First International Conference , IESS 2010, Geneva, Switzerland, February 17-19, 2010. Revised Papers
ویرایش : 1
عنوان ترجمه شده به فارسی : کاوش علم خدمات: اولین کنفرانس بین المللی، IESS 2010، ژنو، سوئیس، 17-19 فوریه 2010. مقالات تجدید نظر شده
سری : Lecture Notes in Business Information Processing 53
نویسندگان : , , , , ,
ناشر : Springer-Verlag Berlin Heidelberg
سال نشر : 2010
تعداد صفحات : 310
ISBN (شابک) : 9783642143182 , 9783642143199
زبان کتاب : English
فرمت کتاب : pdf
حجم کتاب : 8 مگابایت



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فهرست مطالب :


Front Matter....Pages -
Towards a Model for Measuring Customer Intimacy in B2B Services....Pages 1-14
Usage-Centered Design of Adaptable Visualization Services: Application to Cooperation Support Services System in the AEC Sector....Pages 15-29
From End-User’s Requirements to Web Services Retrieval: A Semantic and Intention-Driven Approach....Pages 30-44
Lean Manufacturing in Public Services: Prospects for Value Creation....Pages 45-57
Determinants of Continuance Intention towards Self-service Innovation: A Case of Electronic Government Services....Pages 58-64
A Service Science and Engineering Approach to Public Information Services in Exceptional Situations - Examples from Transport....Pages 65-81
Service Portfolio Design for Service Innovation Management: The Case of a Luxemburgish Research and Technology Organization....Pages 82-95
Definition of a Description Language for Business Service Decomposition....Pages 96-110
Can Software Architecture Review Methods Apply to Service Design?....Pages 111-124
Framework for Design Research in Health and Care Services....Pages 125-135
Towards an Ontology-Based Approach for Creating Sustainable Services....Pages 136-149
Systemic Service Design: Aligning Value and Implementation....Pages 150-164
A Framework for Developing a Co-design Environment for e-Business Applications....Pages 165-178
On Service Systems – By Definition of Elementary Concepts towards the Sound Theory of Service Science....Pages 179-191
A Conceptual Framework for Service Modelling in a Network of Service Systems....Pages 192-206
Services Design for People....Pages 207-214
Life Cycle of Virtualized Service Resource in BIRIS Environment....Pages 215-223
A Conceptual Model of Service Exchange in Service-Dominant Logic....Pages 224-238
Think Large, Act Small: An Approach to Web Services for Embedded Systems Based on the OSGi Framework....Pages 239-253
Value Co-creation and Customer-Driven Innovation in Social Networking Systems....Pages 254-258
e-Profile Management as a Basic Horizontal Service for the Creation of Specialized e-Services....Pages 259-263
Febos: A Service-Oriented System for Collaborative Music Creation....Pages 264-269
Compliance in e-Government Service Engineering: State-of-the-Art....Pages 270-275
Customer Lifetime Value under Complex Contract Structures....Pages 276-281
Total Cost of Service Life: The Need for Decision Support in Selecting, Comparing and Orchestrating Services....Pages 282-288
A Cross Disciplinary Approach to Analyze the Effects of Digitalized Service Implementation....Pages 289-294
Towards a Unifying Process Framework for Services Knowledge Management....Pages 295-299
Back Matter....Pages -

توضیحاتی در مورد کتاب به زبان اصلی :


The discipline of Services Science, introduced by IBM in 2002, has emerged and matured in a true transdisciplinary atmosphere. Encompassing disciplines not only in management and engineering, it also draws from disciplines such as social and cog- tive sciences, law, ethics, economics etc. to address the theoretical and practical - pects of the challenging services industry and its economy. Services Science leverages methods, results and knowledge stemming from these disciplines towards the development of its own concepts, methods, techniques and approaches thus creating the basis for true trans-disciplinary gatherings and the p- duction of transdisciplinary results. Services Science is building a concrete framework for transdisciplinary purposes. IESS1. 0 – the First International Conference on Exploring Services Science – was the first international conference held in Europe in this domain. The conference took place during February 17–19, 2010 in Geneva, Switzerland. The goal of the conf- ence was to build upon the growing community to further study and understand this emerging discipline. Academics, researchers and practitioners of all disciplines were invited to contribute their results and approaches to Services Science in a tra- disciplinary setting. In order to achieve the best possible mix of disciplines and their representation, the conference call for papers was structured around transdisciplinary service research topics including service innovation, service exploration, service - sign, service engineering, and service sustainability, and around more disciplinary oriented service contexts such as: sectors and services, IT and services, foundations of services science, and governance and management.




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