دانلود کتاب Facilitation Skills: Focused Communication Processes in Groups

فهرست مطالب :

Foreword
Preface to the English edition
Contents
1: Why Facilitation?
References
2: What Characterizes Good Facilitation?
2.1 Knowledge and Skills
2.2 Perception and Action
2.3 The Fields of Competence
References
3: Using Methods Correctly
3.1 Choosing the Right Method
3.2 Professional Craft
References
4: Managing Group Processes
4.1 Facilitating Along Process Flows
4.2 Settings Have Effects
4.3 Structuring and Organizing Topics
4.4 Rules and Levers for Communication Processes
References
5: Distinguishing Tasks and Causes
5.1 Solving Problems
5.2 Making Good Decisions
5.3 Clarifying Conflicts
5.4 Facilitating Innovation Processes
5.5 Learning Together
References
6: Including Organization and Context
6.1 Identifying Influencing Factors
6.2 Ensuring Transfer and Connectivity
References
7: Establishing Relationship and Contact
7.1 The Triangular Relationship Between the Actors
7.2 Proximity and Distance
References
8: Developing Role Clarity and Self-Image
8.1 With Balance and Ease
8.2 The Expert Status of the Facilitator
8.3 Process Design, Information Control and Interaction Support
References
9: Using Visualization Effectively
9.1 Visual Intervention Tools
9.2 Control Components
References
10: Virtual Facilitation
References
11: Learning to Facilitate
11.1 Entering Learning and Transfer Spaces
11.2 Outlook
References
Further Reading