دانلود کتاب From Industry 4.0 to Quality 4.0: An Innovative TQM Guide for Sustainable Digital Age Businesses

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Preface
Proem
Acknowledgments
Contents
Key Abbreviations
1: Introduction to Quality
Historical Background of Quality
Evolution of Quality
Quality by Product Inspection
Statistical Quality Control (SQC)
Total Quality Management (TQM)
Quality Footprints
Definition of Quality
Customer Focus
Misconception of the Term “Quality”
Need to Redefine Quality
Approach to Quality
Systems Approach
Management System
Production System
Value System
Competitiveness
Quality Control (QC) to Quality Assurance (QA)
Principles of Quality Assurance
Commercial Birth of Quality
References
2: Quality Overview
Natural Phenomenon in Quality
Journey to Quality
Quality Culture
Necessity for Organizational Culture
Sustaining the Quality Culture
Quality and Business Growth
Essence of Quality Management
Output of Quality Management
Innovation and Quality Management
Managing Innovational Risks
Improvement/Innovation Inter-relationship
Generating and Executing Innovative Ideas
Innovation as Competitive Tool
Excellence of Customer/Supplier Cooperation
Quality Branded Beer Packaging
Making Quality an Organizational Culture
Achieving the Quality Culture with ISO 9001
Quality and Innovation
Quality Is Universal
Discipline of All Disciplines
Global Changes and Quality
Quality Management Systems/Concepts
Improvement Focus
Management Commitment
Quality Development
Common Quality Management Concerns
Quality Education
References
3: Managing Quality
Essence of Quality Management
Quality Control and Quality Assurance
Quality Control
Quality Assurance
Quality Development Phases
In the Beginning
The Growing of Quality
International Quality Standards
Examples of Sector-Specific Quality Management System Standards (MSS)
Quality Metrics
Agricultural Produce
Quality Metrics in Industrial Production
Role of Management
Quality Management System Administration
Quality Planning
Quality Improvement Outcome
Maintaining Improvement Gains
Implementing a QMS
Cultivating the Quality Culture
Inspiring Excellence: ASQE Inspire Excellence
The Impact of Culture
References
4: Quality Management Trends
Quality Milestones
Key Trending Factors of Quality
Quality Leadership
Application: Specific Quality Standards
Customer Compliance Measures
Quality Management Research Exploits
Establishment and Development of Adaptable QMS
Sustainability and Corporate Social Responsibility (CSR)
Building Resilience with Innovation
Risk Management
What Is Risk Management
The COSO Framework
Governance, Risk, and Compliance (GRC)
Business Continuity Planning
Prepared for Change?
Corporate Social and Environmental Responsibility (CSER)
Modes of CSR/CER
Performance Improvement and Competitiveness
Continuous/Continual Improvement (CI)
Principles of Continuous Improvement
Vehicle for Continuous Improvement
Continuous Improvement: Prospective Research Opportunities
ISO 9001:2015 and Continual Improvement
Realities of Quality
Product Competitiveness
Competitive Challenges in the Global Market
Quality and International Trade
Role of Quality
Product Specification
Materials
Customer Specifications
Benchmarking Process
Strengthening Economic Competitiveness with Quality
Stage by Stage of Benchmarking
Types of Benchmarking
References
5: Basics of Quality
Understanding Common Quality Terms
Standards and Benefits
Joint International Standards
Conformity Assessment
Customer Confidence
Measurement and Calibration
Criticality of Quality Measurements
Calibration
Measurement Process
Measurement Management Systems
Equipment Reliability
Continual/Continuous Improvement (CI)
Quality Use of the Terms Continual and Continuous
References
6: Quality Teamwork
Introduction
Quality Leadership
Leadership Roles in Quality Management
Leadership Styles
Transformational Leadership
Transactional Leadership
Laissez-Faire Leadership
Good Leadership Qualities
Impact of Leadership Styles in Quality Management
Teamwork
Nurses’ Leadership Skills in Healthcare
Team Structure
Role of Facilitators in Team Management
Vision and Strategy
References
7: Economics of Quality
Quality – Ground Zero to the Twenty-First Century
Ability to Update and Evolve
Impact of Quality on Economy
Correlating Quality with Economic Growth
The Economics of Quality Management
Economic Importance of Quality Management
Why Is the Need for Quality Initiatives?
Mistakes Are Costly
Value System
Value
Normal Production Costs
Extra Production Costs
How Costly Is Leadership Failure?
Value-Added Activities
Non-value-Added Activities
Value of Time
Waste and Waste Reduction
Managing Waste
Healthcare Quality Improvement and CoQ in the USA
References
8: Process Management
Process Approach
ISO 9001:2015
Managing the Process
Process Variation
Process Control
Process Improvement
Improvement Tools
Benchmarking as Performance Improvement Tool
Improvement Concepts
W. Edwards Deming’s 14 Points
Risk Management
Survival Instinct Factor
Pure and Speculative Risk Management
Benefits of Integrated Quality Management Systems
Financial Risk Vulnerability
COVID-19 Pandemic Risk Quality Management
Supply Chain Risk Management
COVID-19 Assault on Quality Tools
COVID-19-Imposed Quality Norms
Flexible Job Option
Automation and Digitization
Quality Biorisk Management
References
9: Dictates of Quality
Implication of the Quality of Customer Satisfaction Concept
Poor Product Quality
Fundamentals of Quality
Customer Satisfaction
Customer Satisfaction from Within
Customer Role in Quality Management
Quality Failure
Regaining Customer Confidence
Customer-Supplier Relationship
Role of Supplier in Customer Satisfaction
Supply Chain Management
Quality in Public Supply Chain Management
Quality Control Requirements
Integration of the Supply Chain Management
Role of Supply Chain Security Management System
Making Customer the King
Quality Leadership Focus
Purpose of the QMS
Customer Feedback
Customer Delight
Customer Loyalty
Building Customer Loyalty
Guidelines for Achieving Customer Loyalty
Basics of Serving Your Customer
Knowing the Customer
Developing the Customer Strategy
Employee Education, Communication, and Empowerment
Maintaining Organizational Integrity
Boosting Governance with QMSs – Organizations and Public
Adverse Impact of Governance Without Quality
Quality Management: Panacea for Public Governance Mis-leadership in Africa
Quality Management Panacea to Restoring US Election Integrity
ISO Standards on Global 9-1-1 Calls
References
10: People Involvement
Categories of People Involvement
Engagement of People
Collective Responsibility
Quality Team Members
Quality Management Leadership
Defining Leadership
Fundamental Principles of Quality Leadership
Leadership Selection
Quality in Transition
Making of Leadership in Quality
Leadership/Followership Flow
Handling People
Human Resources Practices
Job Competency and Training
Technological Knowledge Update
People Empowerment
Sharing Responsibilities
Workforce Empowerment
Magnet Status and Employee Engagement
Quality and Relying on People
Employee Engagement
Magnet Status and Employee Engagement
COVID-19 Pandemic Quality Management Leadership
COVID-19 Pandemic Impact
Adaptability
Industry 4.0, People, and Productivity Gap
Corporate Productivity Gap
References
11: Quality Tools and Techniques
Achieving Performance Improvement
Using Quality Tools
Achieving Process Efficiency
Definition of Processes
Analyzing and Reporting Results
Customer
Process
Employees
Key Quality Tools
Catalyzing Sustainability
Cause and Effect Diagrams (C-E Diagram)
Check Sheet
Control Chart
Histogram
Pareto Diagram/Analysis
Scatter Diagram
Stratification
Flowcharts
Process Mapping
Arrow Diagram
Affinity Diagrams
Tree Diagram
Matrix Diagram
Process Decision Program Chart
Relations Diagram
Root Cause Analysis
Control Charts
Theory of Constraints (TOC) Analysis
Collectively Generating Ideas
Solving Quality Problems
Brainstorming
Quality Circles Idea
Interviewing
Benchmarking Process
Identifying Best-in-Market Products
Challenges in Developing Economies
References
12: Cost of Quality (CoQ)
Counting the Costs
Categorizing the Cost of Quality
Minimizing the Costs
Price of Quality
Cost of Control (Conformance)
Costs Related to the Prevention of Failure or Prevention Costs
Costs Related to the System and Product Appraisal or Appraisal Costs
Cost of Failure to Control (Nonconformance)
Cost of Internal Quality-Related Processes or Internal Failure Costs
External Failure Costs (Costs Associated with Defects Found After the Customer Has Received the Product or Service)
Cost of External Quality-Related Processes or External Failure Costs
Factors Influencing the Cost of Quality
People Engagement
Investment in Quality
Project-Based Cost of Quality
Extraordinary Cost of Quality (ECoQ)
Unmerited Value-Added Cost
CoQ in Government Establishments/Undertakings
Product Safety and Liability Protection Costs
Reducing the CoQ
Product Recalls and Cost Implication
Impact of CoQ on Organizational Management
Managing the CoQ
References
13: Purchasing and Supplier Roles
Supply Chain Impact
Elements of Purchasing
Market Players
Supplier Relationship
Control of Supplier Movement
Purchasing Information
Control of Customer-Supplied Product
Supplier Evaluation and Selection
Verification of Purchased Product/Goods/Services
Waste Reduction Foundation
RFID Application in Supply Chain Management
Product Packaging
Product Identification and Traceability In-Transit
Quality Assurance Agreement
Post-COVID-19 Pandemic Supply Chain Norms
Creating New Norms
Reevaluating Supply Chain Strategies
References
14: Customer Focus
Quality Reflection
Product Quality Responsibility: Who Bears the Brunt?
Complacency in Quality Management
Customer Concern
ISO 9001 QMS Standard and Customer Focus
Voice of the Customer (VOC)
Product Market Dynamism
Customer Satisfaction Culture
Fundamental Unit of Reference and Analysis
Experience of Customer/Consumer Culture
Monitoring Customer Satisfaction
Market Dynamism
Impact of ISO 9000 Series of QMS Standards
Introduction
Services Quality
Impact of ISO 9000 QMS International Standards on Businesses
ISO 9000, the European “CE’ Trademark and International Trade
Future Outlook of Quality in International Trade
Avoiding Economic Marginalization with Quality
Scope of Quality Management Embrace
Impact of ISO 9001 QMS Certification on Developing Economies
Africa’s Poor Embrace of Quality Management
Poor Quality of Living
Certification Agencies/Registrars
Impact ISO 9000 Reviews
References
15: Change Management
Catalysts of Change
Managing Change
ISO 9001:2015 QMS and Change
What Is Change Management?
Why Change?
Risks Associated with Change
Resistance to Change
Employee Predisposition to Accepting Change
People Psychology in Quality Management
Newton’s First Law of Motion
Imperative of the Atmosphere of Trust to Change
Barriers to Change
Achieving the Objectives of Change
Strategies for Dealing with Resistance to Change
Bridging the Skills Gap
Changes Resulting from Quality Improvement
Impact of Interpersonal Relationship
Key Considerations in Change Management
Self-Assessment for Change
Organizational Leaders and Managers
Aligning Change with Organizational Goals/Objectives
ISO 9001 Change Management Lead(er)
People Involvement
Sustaining the Change
Preparedness to Embrace Change
23-Universal Business Improvement Guide (23-UBIG)
Change Management Tool for Top Management
Managing COVID-19-Induced Changes
COVID-19 Pandemic Experience
Mitigating COVID-19 Changes with Quality Tools
ISO’s Biorisk Management Standard
Post-COVID-19 Change Perspectives
Risk-Based Thinking
References
16: Quality Management
Bi-relational Burdens of Quality
Quality Management Guidelines
Quality Management System
Forgetting the Silent/Hidden Customers?
Total Quality Management (TQM) Concept
Implementing the TQM Approach
Advantages of TQM
References
17: Improvement Concepts
Kaizen Strategy
Endless Journey
Application of Kaizen to Life
Benefits of Kaizen
Lean Manufacturing
Misunderstanding Lean Manufacturing
Essence of Lean
JIT Inventory Approach
Value Stream Mapping
Waste Occurrence and Identification
Process Variability
Implementing Lean
Lean Team Selection and Roles
Roles of the Steering Team
Roles of the Continuous Improvement Coordinator
Process Flow
Objectives of JIT
Application of JIT
Improvement Measures
Science of Improvement
Summary for Quick Checks
Improvement Guidelines
Improvement Planning for Competitiveness
Picking Your Strategies
Productivity Improvement
Elements of Competitiveness
Factors Affecting Productivity
Scope of Conformity Assessment
Key Performance Indicators (KPIs)
Using KPIs
KPI and Competitiveness
Criteria for KPI
Measuring Performance Improvement Using KPIs
Advantages of Using KPIs
Customer-Supplier Partnerships
KPI in Government Contracts
Benefits of Process/Business Improvement
Quality Improvement
Selecting Improvement Systems/Concepts/Strategies
Using 5S Principles
Some Performance Improvement Tips
References
18: Quality Management System Audit
Audit Concept
Quality Audit
Audit Participants
Performance Review
Defining Quality Audit
Common Areas of Quality Auditing
System Audit
Product Audit
Process Audit
Quality Auditing Standards
Guideline Standard
Principles and Relevance of QMS Audit
Ethical Considerations of Auditing
Purpose of Audit
Audit Classification
Internal Audit or First-Party Audit
Second-Party Audit
Third-Party Audit
Key Aspects of Audit
Participants in the Audit Process
Professionalism in the Auditor
The Audit Cycle
Step-by-Step of Auditing
Authority to Audit
Areas of Concern to the Auditee
Achieving a Successful Audit
Audit Process
Process Overview
Roles of Auditees and Auditors
The Auditee
The Auditor
Roles of the Observer/Escort
Planning the Audit
Audit Agenda
The Opening Meeting
Gathering Audit Data
Interviewing Employees
ISO’s Process Approach and Auditing
Layered Process Audit
Technology and Virtual Era Auditing
Conformity Assessment Audits in Trade
References
19: Dynamics of Quality
Redefining Quality
Quality in the Digital World
Wholeness of Quality Considerations
Achieving Quality Outcome
Quality Outcome Without Adverse Effect
Mathematical Basis for Redefining Quality
Redefining Quality Management
Quality Momentum and Post-COVID-19 Norms
Quality Mindset
Quality Mindset Vacuum
Governance and People
Global Quality Mindset Needs
Industry 4.0
SmartFactory
Emergence of Industry 4.0
Smart Organizational Partnership
Industry 4.0 Paradigms
Industry 4.0 Digital Transformation
Challenges of Industry 4.0
Key Organizational Barriers to Digital Transformation
Investment Challenges of the “SmartFactory”
Quality 4.0 Initiatives
Aftermath of Industry 4.0 Initiative
Design It Right the First Time
Roles of Modern Quality Professionals
Twenty-First-Century Transformational Leadership Challenges of Quality
Quality Education and Research
Identifying Quality Management Field/Discipline
Being Born Outside of Academia
Advancing Product Quality Research
Mutualistic Evolution of Quality and Industrial Production
Evolving the Quality Mindset
Quality as a Discipline
Universality of Quality Application
Quality Management Initiatives in COVID-19 Response
Degree in Quality
References
20: Quality Outlook
Sustainability
Changing Faces of Quality
Quality 4.0 Technologies or 4.0 Base Technologies
Quality 4.0
Adapting Industry 4.0 to Quality 4.0 Initiatives
Organizational Adaptivity and Agility
Quality Leadership in Disruptive Environment
Enabling Leadership for Organizational Adaptability
Risk Management
“Quality-Leading” Transitional Phases
Quality Mindset to the Rescue
TQM Tools in Global Healthcare Systems
“Quality-Answering” COVID-19 Pandemic “9-1-1 Calls”
Growing TQM in Healthcare Systems
The Magnet Status
Quality 4.0 Impact in Healthcare
Healthcare 4.0 and 4.0 Base Technologies
Growing Roles of ISO Standards in Healthcare
From Quality Compliance Mentality to Performance
Forefront of International Collaboration
Quality Challenges in Post-COVID-19 Era
Today’s QM Options
Integrating Quality Management Systems/Standards
Perspectives of Innovation
Power of Management Innovation
Business or Organizational “Excellence” Concept
Uniting for Excellence
Developing Grouped-Industry-Specific (GIS) QMSs
Organizational Interconnectivity in Quality Management
Quality and Innovation
Managing Innovation
TRIZ for Innovation
Designing It Right, First Time; Effective QMS Auditing
QMS Audit Improvement
Perspectives of ISO and Quality Management Systems
Future Outlook of ISO 9000 Family of International Standards
Challenges in the Future Reviews of ISO 9001 QMS Standard
Need for Effective Interface Management in the Implementation of QMSs
Growing Quality in Academics and Research
Quality Management Challenges in Manufacturing
Quality Leadership in Transition
Organizational Preparedness
Mitigating Substandard/Fake Medicines
Curing Poor-Quality Medicines
Global Quality Control Initiative
Twenty-First Century: “The Century of 4.0 Technologies”
Quality of Remote Working
Social Responsibilities and Interfaces
Quality Management and Accountability
COVID-19: Root-Cause Quality Management Questions!
COVID-19 Responses by Relevant Entities
Quality 4.0: Update, Evolution, and Research
References
21: Industry 4.0: A Review
From Concept to Maturity
Introduction
What Is in a Name—Industry 4.0 and “SmartFactory”?
Principles of Developing Industry 4.0 Initiatives
Core of Industry 4.0 Approach
Industry 4.0 Changes and Fear of the Unknown
Defining Industry 4.0
4.0 Base Technologies
The Building Blocks
Global Trends in 4.0 Base Technologies
The “SmartWorld” Syndrome
Smartening Up with Digitalization
Scope of Industry 4.0 Initiatives Development
Constraints and Challenges for Implementing Industry 4.0
Digital Jargon
Digital Transformation in Perspective
Key Concerns in Digitalization
Workplace Labor and Skills Gap
Realizing the “SmartFactory” Objective
Organizational Digital Maturity Assessment
Managing the Digitalization Change
Realizing the Constancy of Change
4.0 Relationships—Industry 4.0, Quality 4.0, and 4.0 Technologies
Industrial Internet of Things (IIoT)
Transforming Data to Action
Application of the IIoT
Quality Management for the SmartFactory
Benefits of Industry 4.0 Initiatives
It Is All About Competition
Concept of Smart Manufacturing—Theory or Reality?
Industry 4.0 and Sustainability
People, Planet, and Profit
Supply Chain Sustainability (SCS) Is Key to Businesses
Sustainability—Social and Governance Social Responsibility (GSR)
Role of Agility and Collaboration in Supply Chain Management
Summing Up Industry 4.0 Reviews
References
22: Quality 4.0: In Review
Aligning Quality 4.0 with Industry 4.0
Introduction
Perception of QM Among Quality Practitioners in Digital Age
What Is Different—SmartFactory and Traditional-Factory Quality Approaches
Extrapolating Quality 4.0 from Traditional Quality Management Tools
Anticipating Quality 4.0 Skills Challenges
Defining Quality 4.0
Initiating the Digital Age Quality
Aligning the Realities of the Term, “4.0”
Fundamentals of Quality 4.0 Initiatives
Quality Management Strategies in Digital Ecosystem
Smart Approach to Quality 4.0 Principles and Practices
Quality 4.0 Auditing
“Smart Auditing”
Customer Feedback in the Digital Age
Summing Up the Review
Sustainability and Quality
From Quality Control to Quality 4.0
Skills and Workforce Uptraining in the Dictates of Quality 4.0
COVID-19 Pandemic—Catalyst of Digital Transformation
Workforce—Impact of Digital Transformation
Pathway to Quality 4.0
Gathering Digitalization Momentum
Digitalization Action Guideline
Quality 4.0—Grounded in Traditional Quality Practices
References
Glossary of Quality Management Terms
Index