دانلود کتاب Human drama Inc emotional intelligence in the workplace

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Foreword by Abad AhmadAcknowledgementsIntroduction to Emotional IntelligenceACT 1: Knowing the Script: Do You Understand Your Character and Role?SCENE 1: Looking into the MirrorSCENE 2: Recognising Your ReflectionSCENE 3: Getting in Sync with RealitySCENE 4: Becoming Your Own Best FriendACT 2: Lights! Camera! Action! Are You Staying on Track?SCENE 1: Taking a Deep BreathSCENE 2: Looking Before You LeapSCENE 3: Believing in YourselfSCENE 4: Going with the FlowSCENE 5: Navigating Daily ObstaclesACT 3: Winning Awards: Are You Driving and Enjoying Your Success?SCENE 1: Staying Away from the Dark SideSCENE 2: Striving to Realise Your PotentialSCENE 3: Having a Positive Approach to Life and Enjoying YourselfACT 4: Cast and Crew: Are You Working in Tandem with the Team?SCENE 1: Reaching Out and Creating ConnectionsSCENE 2: The Power of True CommunicationACT 5: Encore! Are You Building Strong Equations?SCENE 1: Building Bridges, Not WallsSCENE 2: Becoming Part of a Larger WholeEmotional Intelligence in ActionEmotional Intelligence and ChangeEmotional Intelligence and ConflictEmotional Intelligence and Customer ServiceEmotional Intelligence and ProductivityEmotional Intelligence and Performance ManagementEmotional Intelligence and InspirationConclusion