دانلود کتاب Human Resource Management

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Cover
Title page
Imprint page
Contents
About the authors
Acknowledgements
Key to icons
Chapter 1: Introduction to the management of people in sustainable organisations
Learning outcomes
Introduction
1.1 Organisations
1.2 The role of people in organisations
1.3 Managing people effectively
1.4 Outline of the book
Summary
Multiple-choice questions
References
Chapter 2: South African labour legislation
Learning outcomes
Introduction
2.1 The common law and the individual contract of employment
2.2 Statutory law
2.3 The Labour Relations Act 66 of 1995 (the LRA)
2.4 The Basic Conditions of Employment Act 75 of 1997
2.5 The Unemployment Insurance Act 63 of 2001
2.6 The Occupational Health and Safety Act 85 of 1993 (OHSA)
2.7 The Compensation for Occupational Injuries and Diseases Act 130 of 1993
2.8 The Public Holidays Act 36 of 1994
2.9 The Employment Equity Act 55 of 1998
2.10 Other relevant legislation
Summary
Multiple-choice questions
References
Appendix 2A Contract of employment
Appendix 2B Personnel record: Personal details
Appendix 2C Personnel record: Employment details
Appendix 2D Personnel record: Time and wages register; training and development database
Appendix 2E Personnel record: Attendance register
Appendix 2F Personnel record: Payslip
Chapter 3: The South African labour relations system
Learning outcomes
Introduction
3.1 The nature of labour relations
3.2 The history of labour relations in South Africa
3.3 The parties in labour relations
3.4 Types of trade unions
3.5 Trade-union federations
3.6 Why employees join trade unions
3.7 Worker representatives
3.8 The changing role of trade unions
Summary
Multiple-choice questions
References
Chapter 4: Human resource planning
Learning outcomes
Introduction
4.1 The growth of an organisation
4.2 Organisational and HR strategy
4.3 Human resource planning
4.4 HR planning activities
4.5 Organisation and job design
4.6 Job analysis
Summary
Multiple-choice questions
References
Appendix 4A Job description, specification and profile for the post of office administrator
Chapter 5: Staffing an organisation
Learning outcomes
Introduction
5.1 Recruitment
5.2 Selection
Summary
Multiple-choice questions
References
Appendix 5A A Selection grid
Appendix 5B Conducting effective interviews
Appendix 5C Key interview questions
Chapter 6: Managing diverse and unique employees
Learning outcomes
Introduction
6.1 Factors that influence differences between individuals
6.2 Individual–organisation interaction
6.3 The manager as an individual
6.4 Managing diversity in South Africa
Summary
Multiple-choice questions
References
Chapter 7: Motivating staff
Learning outcomes
Introduction
7.1 Understanding motivation
7.2 Needs theories
7.3 Process theories
Summary
Multiple-choice questions
References
Chapter 8: Leadership of people
Learning outcomes
Introduction
8.1 Recognising a leader
8.2 The context of leadership
8.3 How to lead
8.4 Leadership capabilities and competencies
8.5 Developing leadership
Summary
Multiple-choice questions
References
Appendix 8A Leadership style preference
Appendix 8B Personal beliefs instrument
Chapter 9: Managing relational capital
Learning outcomes
Introduction
9.1 Relational and social capital
9.2 The nature of groups
9.3 Fundamentals of group functioning
9.4 Influences on group dynamics
9.5 Group dynamics
9.6 Teams in organisations
9.7 General communication principles affecting relational capital
9.8 Interaction of organisational teams with other groups
9.9 Corporate social responsibility: The impact of a multi-stakeholder view on employees and the organisation
Summary
Multiple-choice questions
References
Chapter 10: Structural capital, culture and change
Learning outcomes
Introduction
10.1 Structural capital
10.2 Organisational culture
10.3 Change management
Summary
Multiple-choice questions
References
Appendix 10A Change checklist for the change agent
Chapter 11: Performance management
Learning outcomes
Introduction
11.1 Performance management and measurement
11.2 The performance-management process
11.3 Managing poor performance
11.4 Counselling employees for performance
11.5 Managing absenteeism, alcoholism and HIV/AIDS in the workplace
Summary
Multiple-choice questions
References
Appendix 11A Performance agreement
Chapter 12: Compensation and rewarding performance
Learning outcomes
Introduction
12.1 Compensation objectives in an organisation
12.2 Pay and motivation
12.3 Developing a pay system
12.4 Benefits
12.5 Incentives
12.6 Legal considerations
12.7 Other considerations
Summary
Multiple-choice questions
References
Chapter 13: Training, development and learning
Learning outcomes
Introduction
13.1 Training, development and education
13.2 Legislation affecting training and development
13.3 Organisational learning
Summary
Multiple-choice questions
References
Chapter 14: Managing labour relations in the workplace
Learning outcomes
Introduction
14.1 Dealing with grievances
14.2 Discipline and dismissals
14.3 Unfair labour practices
14.4 Industrial action (Chapter 4 of the LRA)
14.5 Dispute resolution (Chapter 7, Part C of the LRA)
Summary
Multiple-choice questions
References
Appendix 14A Grievance procedure
Appendix 14B Disciplinary code and procedure
Appendix 14C Personnel record: Disciplinary details
Chapter 15: Responsible strategic leadership and human resource management
Learning outcomes
Introduction
15.1 Responsible strategic leadership
15.2 The challenges of responsible strategic leadership
15.3 The activities of strategic leadership
15.4 Strategic leadership and HRM
Summary
Multiple-choice questions
References
Case study 1: Surance Brokers
Case study 2: Spotless
Case study 3: Phumla’s Manufacturing
Case study 4: Jonny Jae
Case study 5: The Friendly Café
Index