دانلود کتاب Improve Your Coaching and Training Skills

فهرست مطالب :

Contents......Page 8
Acknowledgements......Page 10
Preface......Page 12
Development: route to success......Page 16
Staff attitudes......Page 20
A development culture......Page 22
The range of development methods......Page 23
Development and management responsibility......Page 26
The link with development......Page 28
Creating a development plan......Page 29
The development dimension......Page 32
A cycle of improvement......Page 35
The development task......Page 36
The development gap......Page 37
Evaluating throughout the year......Page 39
The effect on the individual......Page 43
Creating the right habit......Page 44
On-the-job coaching......Page 47
The beneficiaries of on-the-job coaching......Page 48
Defining the development task......Page 50
A systematic approach......Page 51
Utilizing appropriate methods......Page 57
Learning on the job......Page 59
An economy of scale......Page 60
Mentoring......Page 62
Formal training: deciding content and method......Page 66
Preparation – first steps......Page 67
Materials......Page 70
The materials you, the trainer, need......Page 77
Participant material......Page 85
Formal training: conducting a session......Page 93
The way the group think of you......Page 99
How to think of the group......Page 100
The shape of the presentation......Page 104
Formal training: the power of participation......Page 115
First impressions last......Page 116
Ice-breakers......Page 119
Getting people involved......Page 121
Using exercises......Page 126
Making role-playing effective......Page 127
Different people......Page 137
Assessing ongoing effectiveness......Page 142
Informal monitoring......Page 143
Testing training effectiveness......Page 145
Course assessment......Page 148
The ultimate alternative......Page 152
Afterword......Page 155