دانلود کتاب International Management Managing Across Borders and Cultures Text and Cases

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Cover
Title Page
Copyright
Dedication
Brief Contents
Contents
Preface
Part 1: Understanding the Business Landscape Facing Global Managers
Chapter 1. Evaluating the Global Business Environment
Opening Profile: Businesses Battle Brexit Bureaucracy
The Global Business Environment
Globalization
Global Trends
Globalization and Emerging Markets
Backlash against Globalization
Effects of Institutions on Global Trade
Effects of Globalization on Corporations
Small and Medium-Sized Enterprises (SMEs)
The Globalization of Human Capital
Regional Trading Blocs
Under the Lens: South-East Asia Wakes Up to Power of Corporate Competition
Comparative Management in Focus: China Loses Its Allure
Other Regions in the World
The Global Manager’s Role
The Political and Economic Environment
Political Risk
Political Risk Assessment
Managing Political Risk
Managing Terrorism Risk
Economic Risk
The Legal Environment
Contract Law
Other Regulatory Issues
The Technological Environment
The Globalization of Information Technology
Management in Action: Google to Set Up German Team to Tackle Privacy and Safety Issues
Global E-Business
Developing Skills to Enhance Your Career
Communication
Critical Thinking
Collaboration
Knowledge Application/Analysis
Business Ethics/Social Responsibility
Conclusion
Summary of Key Points
Discussion Questions
Application Exercises
Experiential Exercise
Case Study: The European Union versus Indonesia: An Uncomfortable TradeWar
Endnotes
Chapter 2. Corporate Social Responsibility, Ethics, and Sustainability
Opening Profile: Samsung Finally Apologises to Its Workers around the World Struck Down by Disease
The Social Responsibility of MNCs
CSR: Global Consensus or Regional Variation?
From CSR to Shared Value?
Under the Lens: Speciality Products, Support and Shared Value are Key to Success: India
MNC Responsibility toward Human Rights
Comparative Management in Focus: Doing Business in China—Censorship, Human Rights, and the Challenge for Multinationals
Management in Action: “Impact Beyond Numbers”—GoodWeave’s Global Solution to Child Labor
Ethics in Global Management
Bribery
Under the Lens: SAP Alerts US to South Africa Kickback Allegations
Ethics in Uses of Technology
Making the Right Decision
Under the Lens: Volkswagen under the Spotlight
Managing Interdependence
Foreign Subsidiaries in the United States
Managing Subsidiary–Host Country Interdependence
Managing Environmental Interdependence and Sustainability
Implementing Sustainability Strategies
Conclusion
Summary of Key Points
Discussion Questions
Application Exercises
Experiential Exercise
Case Study: Facebook Faces Fresh Probe after Photo Leak
Endnotes
Comprehensive Cases
Case 1. Eliminating Modern Slavery from Supply Chains: Can Nestlé Lead the Way?
Case 2. ‘Enrich Not Exploit’: Can New CSR Strategy Help Body Shop Regain Glory?
Part 2: Managing across Cultures
Chapter 3. How Cultural Factors Affect Management
Opening Profile: TikTok: Paving the Way for Short Video–Making Apps in India
Culture and Its Effects on Organizations
Societal Culture
Organizational Culture
Culture’s Effects on Management
Influences on National Culture
Under the Lens: Religion and the Workplace
Cultural Value Dimensions
Project GLOBE Cultural Dimensions
Cultural Clusters
Hofstede’s Value Dimensions
Trompenaars’s Value Dimensions
Consequence or Cause?
Critical Operational Value Differences
The Internet and Culture
Under the Lens: Seoul Fights Back against Workaholic Culture: Labour Law
Management in Action: A Cultural Revolution Is Changing India, One Open-Plan Office at a Time: Office Life Modernisation
Developing Cultural Profiles
Comparative Management in Focus: Profiles in Culture—Japan, Germany, Latin America
Culture and Management Styles around the World
Under the Lens: Doing Business in Brazil—Language, Culture, Customs, and Etiquette
Saudi Arabia
Chinese Family Small Businesses
Conclusion
Summary of Key Points
Discussion Questions
Application Exercises
Experiential Exercises
Case Study: An Australian Manager in an American Company
Endnotes
Chapter 4. Cross-Cultural Communication
Opening Profile: The Impact of Social Media on Global Business
The Communication Process
Cultural Noise in the Communication Process
The Culture–Communication Link
Trust in Communication
Trust in the Digital Age
The GLOBE Project
Cultural Variables in the Communication Process
Under the Lens: Communicating in India—Language, Culture, Customs, and Etiquette
Second Language Use
Under the Lens: Native English Speakers Must Learn How They Come Across
Nonverbal Communication
Under the Lens: Communicating Italian Style
Context
Management in Action: A Guide to(Mis) communication
Comparative Management in Focus: Communicating with Arabs
Communication Channels
Information Technology: Going Global and Acting Local
Managing Cross-Cultural Communication
Developing Cultural Sensitivity
Careful Encoding
Selective Transmission
Careful Decoding of Feedback
Follow-Up Actions
Conclusion
Summary of Key Points
Discussion Questions
Application Exercises
Experiential Exercise
Case Study: Italy’s D&G in China: Fashion Show Canceled in Shanghai Following Scandal
Endnotes
Chapter 5. Decision-Making and Negotiating across Cultures
Opening Profile: Hitachi Looksfor Deal with ABB on Power Grids Business
Negotiation
The Negotiation Process
Stage One: Preparation
Negotiating Teams
Variables in the Negotiation Process
Stage Two: Relationship Building
Nontask Sounding
Stage Three: Exchanging Task-Related Information
Stage Four: Persuasion
Stage Five: Concessions and Agreement
Understanding Negotiation Styles
Successful Negotiators around the World
Comparing Profiles
Managing Negotiation
Dealing with Translators
Using the Internet to Support Negotiations
Managing Conflict Resolution
Comparative Management in Focus: Negotiating with the Chinese
Context in Negotiations
Decision Making
The Influence of Culture on Decision Making
Under the Lens: Ryanair Secures UK Licence in Preparation for No-Deal Brexit
Management in Action: Spotify’s Plan to Beat Apple: Sign the Rest of the World
Approaches to Decision Making
Comparative Management in Focus: Decision Making in Japanese Companies
Conclusion
Summary of Key Points
Discussion Questions
Application Exercises
Experiential Exercises: Multicultural Negotiations
Case Study: Economic Diplomacy: Normalizing Relations between the UAE and Israel
Endnotes
Comprehensive Cases
Case 3. Cross-Cultural Challenges for a Singaporean Expatriate in Zurich
Case 4. Anuj Pathak Returns to India
Part 3: Strategic Planning and Implementation for Cross-Border Operations
Chapter 6. Developing Strategy
Opening Profile: SHEIN: Conquering Global Fashion through Social Media
Reasons for Going International
Reactive Reasons
Management in Action: Why Dyson Is Shifting Its HQ to Singapore
Proactive Reasons
Comparative Management in Focus: Global Companies Take Advantage of Growth Opportunities in Africa
Challenges When Going International
Strategic Formulation Process
Steps in Developing Strategies
Step 1. Establish Mission and Objectives
Step 2. Assess External Environment
Competitive Analysis
Porter’s Five Forces Industry-Based Model
Step 3. Analyze Internal Factors
Step 4. Evaluate Global and International Strategic Alternatives
Approaches to World Markets
Transnational Strategies
Using E-Business for Global Expansion
Step 5. Evaluate Entry Strategy Alternatives
Strategic Planning for Emerging Markets
Management in Action: Strategic Planning for Emerging Markets
Under the Lens: Revolut’s Russian Founder Stirs Up Lithuania’s Fintech Debate
Step 6. Decide on Strategy
Timing Entry and Scheduling Expansions
Foreign Direct Investment Decisions under High Uncertainty
The Influence of Culture on Strategic Choices
Conclusion
Summary of Key Points
Discussion Questions
Application Exercises
Experiential Exercises
Case Study: The Netherlands Surprises EU Rivals in the Race for Brexit Spoils
Endnotes
Chapter 7. Implementing Strategy
Opening Profile: Deal with Ericsson Signals a Shift in Malaysia’s 5G Strategic Alliances
Strategic Alliances
Joint Ventures
Non-equity Strategic Alliances
Global Strategic Alliances
Global and Cross-Border Alliances: Motivations and Benefits
Challenges in Implementing Global Alliances
Implementing Alliances between SMEs and MNCs
Guidelines for Successful Alliances
Implementing Strategy
Comparative Management in Focus: Joint Ventures in the Russian Federation
Implementing Strategies for SMEs
Under the Lens: Breaking Down Barriers for Small or Medium-Sized Enterprises (SMEs)
Implementing a Global Sourcing Strategy: From Offshoring to Next-Shoring?
Under the Lens: Ford to Use Blockchain in Pilot to Trace Cobalt Mined in Congo
Implementing Strategies for Emerging Economy Firms
Challenges in Implementing Strategies in Emerging Markets
Management in Action: Infosys’s Path from Emerging Start-up to Emerging MNC
Managing the Firm’s Performance in International Joint Ventures
Knowledge Management in IJVs
Government Influences on StrategicImp lementation
Cultural Influences on Strategic Implementation
E-Commerce Impact on Strategy Implementation
Conclusion
Summary of Key Points
Discussion Questions
Application Exercises
Experiential Exercise
Case Study: German Brands PUMA and adidas Compete to Win Sportswear Footfall in India
Endnotes
Chapter 8. Organizing for Global Operations
Opening Profile: UNIQLO’s Business Model and Organizational Strategy for Global Expansion
Organizational Structure
Evolution and Change in MNC Organizational Structures
Integrated Global Structures
Management in Action: Volkswagen Makes Sweeping Changes to Management and Structure
Organizing for Globalization
Dual Headquarters
Under the Lens: Unilever Backs Down on Plan to Move Headquarters from UK
Organizing to Be Global, Act Local
Under the Lens: Yum China Battles McDonald’s in China
Emergent Structural Forms
Teams as a Global–Local Structure
Comparative Management in Focus: Changing Organizational Structures of Emerging Market Companies
Business Groups
Organizational Structure in the Digital Economy
Platform-Based teaming
Centralization and Decentralization
Changing Role of the Headquarters
Digital Organizational Readiness
The Global E-Corporation Network Structure
The Transnational Corporation (TNC) Network Structure
Choice of Organizational Form
Organizational Change and Design Variables
Control Systems for Global Operations
Direct Coordinating Mechanisms
Indirect Coordinating Mechanisms
Managing Effective Monitoring Systems
The Appropriateness of Monitoring and Reporting Systems
The Role of Information Systems
Evaluation Variables across Countries
Conclusion
Summary of Key Points
Discussion Questions
Application Exercises
Experiential Exercises
Case Study: Alliances Are More Crucial Than Ever for Automakers’ Survival, but Can They Work Together?
Endnotes
Comprehensive Cases
Case 5. Amazon.com in China: Can Elaine Chang Crack the Chinese Market?
Case 6. Souq.com and the Battle for the Future of E-Commerce in the MENA Region
Case 7. Coming to America: A Successful Japanese Acquisition in Global Business
Part 4: Managing Global Human Resources
Chapter 9. International Human Resource Management
Opening Profile: Staffing Company Operations
The Role of IHRM in Global Strategy Implementation
Staffing for Global Operations
Under the Lens: Tata’s Staffing Challenges in the United States
Managing Expatriates
Expatriate Selection
Expatriate Performance Management
Under the Lens: Expatriate Employees Struggle to Readjust to Old Lives
Comparative Management in Focus: Expatriate Performance Management Practices: Samples from Five Countries
Global Team Performance Management
Expatriate Training and Development
Cross-Cultural Training
Training Techniques
Compensating Expatriates
Training and Compensating Host-Country Nationals
Training HCNs
Management in Action: Starbucks’ Java Style Helps to Recruit, Train, and Retain Local Managers in China
Training Priorities for E-Business Development
Compensating HCNs
Conclusion
Summary of Key Points
Discussion Questions
Application Exercises
Experiential Exercises
Case Study: Kelly’s Assignment in Japan
Endnotes
Chapter 10. Developing Global Managers and Teams
Opening Profile: The Expat Life
Expatriate Career Management
Preparation, Adaptation, and Repatriation
The Role of the Expatriate Spouse
Under the Lens: Should I Stay or Should I Go? Overseas Jobs Demand the Extra Mile
Expatriate Retention
The Role of Repatriation in Developing a Global Management Cadre
Knowledge Transfer
Global Management Teams
Virtual Global Teams
Management in Action: The Emergence of a Virtual Multinational Enterprise
Managing Transnational Teams
The Role of Women in International Management
Working within Local Labor Relations Systems
The Impact of Unions on Businesses
Under the Lens: German Manufacturer to Close Two UK Plants
Organized Labor around the World
Convergence versus Divergence in Labor Systems
Adapting to Local Industrial Relations Systems
USMCA and Labor Relations in Mexico
Comparative Management in Focus: Labor Relations in Germany
Conclusion
Summary of Key Points
Discussion Questions
Application Exercises
Experiential Exercise
Case Study: Singapore Relocation Secured with an Ice Cream and a Low Tax Rate
Endnotes
Chapter 11. Motivating and Leading
Opening Profile: Emirates’ Tim Clark: Leading through Thick and Thin
Motivating
Cross-Cultural Research on Motivation
The Meaning of Work
The Needs Hierarchy in the International Context
Comparative Management in Focus: Motivation in Mexico
Under the Lens: Bad Bosses Are Making the UK’s Productivity Puzzle Worse
Culture and Job Motivation
Reward Systems
Leading
The Global Leader’s Role and Environment
Under the Lens: Japanese Boards Move to Open Up to Overseas Executives
Women in Global Leadership Roles
Under the Lens: French Companies Lead the Way on Gender Diversity
Global Team Leadership
The Role of Technology in Leadership
Cross-Cultural Research on Leadership
Management in Action: Leadership in a Digital World
Contingency Leadership: The Culture Variable
The GLOBE Project
Earlier Leadership Research
Conclusion
Summary of Key Points
Discussion Questions
Application Exercises
Experiential Exercises
Case Study: How to Bring Cross-Cultural Teams Together
Endnotes
Comprehensive Cases
Case 8. Daimler China: Facing a Media Firestorm
Case 9. Cirque du Soleil’s Global Human Resource Management Practices
Part 5: Integrative Section
Integrative Term Project
Integrative Case
Case 10. IKEA’s Challenges in Russia
Glossary
Index
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