دانلود کتاب Knowledge Services: A Strategic Framework for the 21st Century Organization

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Contents\nForeword\nPreface: Enabling the Knowledge-Sharing Culture\nAcknowledgements\n1. Building the Knowledge Culture\n 1.1 The KM/Knowledge Services Continuum\n 1.2 Management and Knowledge Services\n 1.3 Leadership and Knowledge Leadership\n 1.4 The Knowledge Strategist\n 1.5 The Organization as a Knowledge Culture\n2. Applied Knowledge Services\n 2.1 Collaboration in the Workplace\n 2.2 Critical Success Factors: The Knowledge Services Audit\n 2.3 Measures and Metrics for Knowledge Services\n 2.4 The Knowledge Services Strategic Framework: A Recommended Strategy (“A Strategy for a Strategy”)\n 2.5 Knowledge Services in Context: Enterprise Content Management (ECM) and Knowledge Asset Management (with Barrie M. Schessler)\n3. The Way Forward\n 3.1 Change Management and Change Implementation: The Fundamental Knowledge Services Competency (with Dale R. Stanley)\n 3.2 Knowledge Strategist to Knowledge Thought Leader\nEpilogue: Knowledge Services. The Critical Management Discipline for the Twenty-First Century Organization\nWorks Cited\nIndex\nAbout Guy St. Clair