دانلود کتاب Management Information Systems: Managing the Digital Firm, Global Edition

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Cover......Page 1
Half title......Page 4
Title......Page 6
Copyright......Page 7
About the Authors......Page 8
Brief Contents......Page 9
Complete Contents......Page 10
Business Cases And Interactive Sessions......Page 23
Preface......Page 25
Acknowledgments......Page 32
About the Adapter......Page 34
Part 1_Organizations,Management, and the Networked Enterprise......Page 36
Ch. 1_Information Systems in Global Business Today......Page 37
Rugby Football Union Tries Big Data......Page 38
1-1 How are information systems transforming global business, and why are they so essential for running and managing a business today?......Page 40
How Information Systems Are Transforming Business......Page 41
What’s New in Management Information Systems......Page 43
INTERACTIVE SESSION: MANAGEMENT......Page 44
Globalization Challenges and Opportunities: A Flattened World......Page 46
The Emerging Digital Firm......Page 47
Strategic Business Objectives of Information Systems......Page 48
What Is an Information System?......Page 52
Dimensions of Information Systems......Page 54
INTERACTIVE SESSION: TECHNOLOGY......Page 59
It Isn’t Just Technology: A Business Perspective on Information Systems......Page 62
Complementary Assets: Organizational Capital and the Right Business Model......Page 63
Technical Approach......Page 65
Behavioral Approach......Page 66
Approach of This Text: Sociotechnical Systems......Page 67
Review Summary......Page 68
Review Questions......Page 69
Hands-On MIS Projects......Page 70
Chapter 1 References......Page 74
Ch. 2_Global E-business and Collaboration......Page 75
Azure Medical System: Integrating Departments Using Enterprise System......Page 76
Business Processes......Page 79
2-2 How do systems serve the different management groups in a business, and how do systems that link the enterprise improve organizational performance?......Page 81
Systems for Different Management Groups......Page 82
Systems for Linking the Enterprise......Page 88
INTERACTIVE SESSION: TECHNOLOGY......Page 89
E-business, E-commerce, and E-government......Page 92
What Is Collaboration?......Page 93
What Is Social Business?......Page 95
Building a Collaborative Culture and Business Processes......Page 96
Tools and Technologies for Collaboration and Social Business......Page 98
INTERACTIVE SESSION: TECHNOLOGY......Page 100
The Information Systems Department......Page 105
Organizing the Information Systems Function......Page 107
Review Summary......Page 108
Review Questions......Page 109
Hands-On MIS Project......Page 110
Collaboration and Teamwork Project......Page 111
Chapter 2 References......Page 113
Ch. 3_Information Systems, Organizations, and Strategy......Page 115
AirAsia: Saving on Operational Costs through Effective Information Systems......Page 116
3-1 Which features of organizations do managers need to know about to build and use information systems successfully?......Page 119
What Is an Organization?......Page 120
Features of Organizations......Page 122
Economic Impacts......Page 127
Organizational and Behavioral Impacts......Page 129
INTERACTIVE SESSION: TECHNOLOGY......Page 131
Implications for the Design and Understanding of Information Systems......Page 133
Porter’s Competitive Forces Model......Page 134
Information System Strategies for Dealing with Competitive Forces......Page 136
The Internet’s Impact on Competitive Advantage......Page 139
INTERACTIVE SESSION: TECHNOLOGY......Page 141
The Business Value Chain Model......Page 143
Synergies, Core Competencies, and Network-Based Strategies......Page 145
Sustaining Competitive Advantage......Page 150
Aligning IT with Business Objectives......Page 151
Review Summary......Page 152
Key Terms......Page 153
Discussion Questions......Page 154
Collaboration and Teamwork Project......Page 155
Chapter 3 References......Page 159
Ch. 4_Ethical and Social Issues in Information Systems......Page 161
The Dark Side of Big Data......Page 162
4-1 What ethical, social, and political issues are raised by information systems?......Page 165
A Model for Thinking About Ethical, Social, and Political Issues......Page 166
Five Moral Dimensions of the Information Age......Page 167
Key Technology Trends that Raise Ethical Issues......Page 168
Ethical Analysis......Page 171
Candidate Ethical Principles......Page 172
Some Real-World Ethical Dilemmas......Page 173
Information Rights: Privacy and Freedom in the Internet Age......Page 174
Property Rights: Intellectual Property......Page 181
Computer-Related Liability Problems......Page 185
System Quality: Data Quality and System Errors......Page 186
Quality of Life: Equity, Access, and Boundaries......Page 187
INTERACTIVE SESSION: MANAGEMENT......Page 191
INTERACTIVE SESSION: ORGANIZATIONS......Page 194
Review Summary......Page 197
Review Questions......Page 198
Hands-On MIS Projects......Page 199
Collaboration and Teamwork Project......Page 200
Chapter 4 References......Page 204
Part 2_Information Technology Infrastructure......Page 206
Ch. 5_IT Infrastructure and Emerging Technologies......Page 207
EasyJet Flies High with Cloud Computing......Page 208
5-1 What is IT infrastructure, and what are the stages and drivers of IT infrastructure evolution?......Page 210
Defining IT Infrastructure......Page 211
Evolution of IT Infrastructure......Page 212
Technology Drivers of Infrastructure Evolution......Page 217
5-2 What are the components of IT infrastructure?......Page 221
Computer Hardware Platforms......Page 223
Operating System Platforms......Page 224
Networking/Telecommunications Platforms......Page 225
Consulting and System Integration Services......Page 226
Consumerization of IT and BYOD......Page 227
INTERACTIVE SESSION: TECHNOLOGY......Page 228
Quantum Computing......Page 229
Cloud Computing......Page 230
INTERACTIVE SESSION: ORGANIZATIONS......Page 233
High-Performance and Power-Saving Processors......Page 236
Linux and Open Source Software......Page 237
Software for the Web: Java, HTML, and HTML5......Page 238
Web Services and Service-Oriented Architecture......Page 239
Software Outsourcing and Cloud Services......Page 240
Management and Governance......Page 244
Making Wise Infrastructure Investments......Page 245
Review Summary......Page 248
Key Terms......Page 249
Hands-On MIS Projects......Page 250
Collaboration and Teamwork Project......Page 251
Chapter 5 References......Page 255
Ch. 6_Foundations of Business Intelligence: Databases and Information Management......Page 257
BAE Systems......Page 258
Problems with the Traditional File Environment......Page 261
6-2 What are the major capabilities of database management systems (DBMS), and why is a relational DBMS so powerful?......Page 264
Database Management Systems......Page 265
Capabilities of Database Management Systems......Page 269
Designing Databases......Page 270
Non-relational Databases and Databases in the Cloud......Page 273
6-3 What are the principal tools and technologies for accessing information from databases to improve business performance and decision making?......Page 274
The Challenge of Big Data......Page 275
INTERACTIVE SESSION: MANAGEMENT......Page 276
Business Intelligence Infrastructure......Page 278
Analytical Tools: Relationships, Patterns, Trends......Page 281
Databases and the Web......Page 284
Establishing an Information Policy......Page 286
Ensuring Data Quality......Page 287
INTERACTIVE SESSION: MANAGEMENT......Page 288
Review Summary......Page 290
Review Questions......Page 291
Hands-On MIS Projects......Page 292
Collaboration and Teamwork Project......Page 293
Chapter 6 References......Page 296
Ch. 7_Telecommunications, the Internet, and Wireless Technology......Page 297
Wireless Technology Makes Dundee Precious Metals Good as Gold......Page 298
7-1 What are the principal components of telecommunications networks and key networking technologies?......Page 300
What is a Computer Network?......Page 301
Key Digital Networking Technologies......Page 304
Types of Networks......Page 307
Transmission Media and Transmission Speed......Page 309
Internet Addressing and Architecture......Page 310
INTERACTIVE SESSION: ORGANIZATIONS......Page 314
Internet Services and Communication Tools......Page 315
INTERACTIVE SESSION: MANAGEMENT......Page 318
The Web......Page 321
Wireless Computer Networks and Internet Access......Page 330
RFID and Wireless Sensor Networks......Page 333
Review Summary......Page 337
Review Questions......Page 338
Hands-On MIS Projects......Page 339
Collaboration and Teamwork Project......Page 340
Chapter 7 References......Page 344
Ch. 8_Securing Information Systems......Page 345
Hackers Attack Singapore’s Telecom Infrastructure......Page 346
8-1 Why are information systems vulnerable to destruction, error, and abuse?......Page 348
Why Systems are Vulnerable......Page 349
Malicious Software: Viruses, Worms, Trojan Horses, and Spyware......Page 352
Hackers and Computer Crime......Page 354
Software Vulnerability......Page 360
8-2 What is the business value of security and control?......Page 361
Legal and Regulatory Requirements for Electronic Records Management......Page 362
Electronic Evidence and Computer Forensics......Page 363
Information Systems Controls......Page 364
Risk Assessment......Page 365
INTERACTIVE SESSION: MANAGEMENT......Page 366
Security Policy......Page 368
Disaster Recovery Planning and Business Continuity Planning......Page 370
The Role of Auditing......Page 371
Identity Management and Authentication......Page 372
Firewalls, Intrusion Detection Systems, and Antivirus Software......Page 373
Encryption and Public Key Infrastructure......Page 376
Ensuring System Availability......Page 378
Security Issues for Cloud Computing and the Mobile Digital Platform......Page 379
Ensuring Software Quality......Page 381
INTERACTIVE SESSION: TECHNOLOGY......Page 382
Review Summary......Page 384
Review Questions......Page 385
Hands-On MIS Projects......Page 386
Collaboration and Teamwork Project......Page 387
Chapter 8 References......Page 389
Part 3_Key System Applications for the Digital Age......Page 390
Ch. 9_Achieving Operational Excellence and Customer Intimacy: Enterprise Applications......Page 391
Alimentation Couche-Tard Competes Using Enterprise Systems......Page 392
What are Enterprise Systems?......Page 395
Enterprise Software......Page 396
Business Value of Enterprise Systems......Page 397
9-2 How do supply chain management systems coordinate planning, production, and logistics with suppliers?......Page 398
The Supply Chain......Page 399
Information Systems and Supply Chain Management......Page 400
Supply Chain Management Software......Page 401
Global Supply Chains and the Internet......Page 403
Business Value of Supply Chain Management Systems......Page 405
INTERACTIVE SESSION: TECHNOLOGY......Page 406
What is Customer Relationship Management?......Page 407
Customer Relationship Management Software......Page 409
Operational and Analytical CRM......Page 412
Business Value of Customer Relationship Management Systems......Page 413
INTERACTIVE SESSION: ORGANIZATIONS......Page 414
Enterprise Application Challenges......Page 416
Next-Generation Enterprise Applications......Page 418
Review Summary......Page 419
Key Terms......Page 420
Hands-On MIS Projects......Page 421
Collaboration and Teamwork Project......Page 423
Chapter 9 References......Page 426
Ch. 10_E-commerce: Digital Markets, Digital Goods......Page 427
Uber Storms Europe: Europe Strikes Back......Page 428
E-commerce Today......Page 431
The New E-commerce: Social, Mobile, Local......Page 432
Why E-commerce is Different......Page 435
Key Concepts in E-commerce: Digital Markets and Digital Goods in a Global Marketplace......Page 438
Types of E-commerce......Page 442
E-commerce Business Models......Page 443
E-commerce Revenue Models......Page 446
10-3 How has e-commerce transformed marketing?......Page 448
Behavioral Targeting......Page 449
Social E-Commerce and Social Network Marketing......Page 453
10-4 How has e-commerce affected business-tobusiness transactions?......Page 455
INTERACTIVE SESSION: TECHNOLOGY......Page 456
Electronic Data Interchange (EDI)......Page 458
New Ways of B2B Buying and Selling......Page 459
10-5 What is the role of m-commerce in business, and what are the most important m-commerce applications?......Page 461
Location-Based Services and Applications......Page 462
Other Mobile Commerce Services......Page 463
INTERACTIVE SESSION: TECHNOLOGY......Page 464
Develop an E-Commerce Presence Map......Page 466
Review Summary......Page 468
Review Questions......Page 469
Hands-On MIS Projects......Page 470
Collaboration and Teamwork Project......Page 471
Chapter 10 References......Page 475
Ch. 11_Managing Knowledge......Page 477
Connecting Unisys Globally Through Social Collaboration Information Systems......Page 478
Important Dimensions of Knowledge......Page 481
The Knowledge Management Value Chain......Page 483
Types of Knowledge Management Systems......Page 486
Enterprise Content Management Systems......Page 487
Locating and Sharing Expertise......Page 488
INTERACTIVE SESSION: ORGANIZATIONS......Page 489
Learning Management Systems......Page 491
Knowledge Workers and Knowledge Work......Page 492
Requirements of Knowledge Work Systems......Page 493
Examples of Knowledge Work Systems......Page 494
11-4 What are the business benefits of using intelligent techniques for knowledge management?......Page 495
Capturing Knowledge: Expert Systems......Page 496
INTERACTIVE SESSION: TECHNOLOGY......Page 497
Organizational Intelligence: Case-Based Reasoning......Page 501
Fuzzy Logic Systems......Page 502
Machine Learning......Page 503
Intelligent Agents......Page 506
Hybrid AI Systems......Page 508
Review Summary......Page 509
Review Questions......Page 510
Hands-On MIS Projects......Page 511
Collaboration and Teamwork Project......Page 512
Chapter 11 References......Page 515
Ch. 12_Enhancing Decision Making......Page 517
Roche: Changing Medical Care with Mobile Technology and Big Data......Page 518
Business Value of Improved Decision Making......Page 520
Types of Decisions......Page 521
The Decision-Making Process......Page 523
Managerial Roles......Page 524
Real-World Decision Making......Page 525
High-Velocity Automated Decision Making......Page 527
What is Business Intelligence?......Page 528
The Business Intelligence Environment......Page 529
Business Intelligence and Analytics Capabilities......Page 530
INTERACTIVE SESSION: TECHNOLOGY......Page 534
INTERACTIVE SESSION: MANAGEMENT......Page 536
Management Strategies for Developing BI and BA Capabilities......Page 537
12-4 How do different decision-making constituencies in an organization use business intelligence, and what is the role of information systems in helping people working in a group make decisions more efficiently?......Page 538
Decision Support for Operational And Middle Management......Page 539
Decision Support for Senior Management: Balanced Scorecard and Enterprise Performance Management Methods......Page 541
Group Decision-Support Systems (GDSS)......Page 543
Review Summary......Page 544
Discussion Questions......Page 545
Collaboration and Teamwork Project......Page 546
Chapter 12 References......Page 550
Part 4_Building and Managing Systems......Page 552
Ch. 13_Building Information Systems......Page 553
Angostura Builds a Mobile Sales System......Page 554
13-1 How does building new systems produce organizational change?......Page 556
Systems Development and Organizational Change......Page 557
Business Process Redesign......Page 558
13-2 What are the core activities in the systems development process?......Page 562
Systems Analysis......Page 563
Completing the Systems Development Process......Page 564
Structured Methodologies......Page 568
Object-Oriented Development......Page 571
Computer-Aided Software Engineering......Page 572
Traditional Systems Life Cycle......Page 573
Prototyping......Page 574
End-User Development......Page 576
Application Software Packages, Software Services, and Outsourcing......Page 577
INTERACTIVE SESSION: ORGANIZATIONS......Page 578
Rapid Application Development (RAD), Agile Development, and DevOps......Page 583
Component-Based Development and Web Services......Page 584
Mobile Application Development: Designing for A Multiscreen World......Page 585
INTERACTIVE SESSION: TECHNOLOGY......Page 587
Review Summary......Page 589
Review Questions......Page 590
Hands-On MIS Projects......Page 591
Collaboration and Teamwork Project......Page 593
Chapter 13 References......Page 596
Ch. 14_Managing Projects......Page 597
Intuit Counts on Project Management......Page 598
Runaway Projects and System Failure......Page 600
Project Management Objectives......Page 602
Management Structure for Information Systems Projects......Page 603
Linking Systems Projects to The Business Plan......Page 604
Portfolio Analysis......Page 606
Scoring Models......Page 607
Information System Costs and Benefits......Page 608
14-4 What are the principal risk factors in information systems projects, and how can they be managed?......Page 610
Change Management and the Concept of Implementation......Page 611
INTERACTIVE SESSION: MANAGEMENT......Page 612
Controlling Risk Factors......Page 616
Designing for the Organization......Page 619
INTERACTIVE SESSION: ORGANIZATIONS......Page 620
Project Management Software Tools......Page 622
Key Terms......Page 623
Hands-On MIS Projects......Page 624
Collaboration and Teamwork Project......Page 625
Chapter 14 References......Page 629
Ch. 15_Managing Global Systems......Page 631
The Bel Group: Laughing All the Way to Success......Page 632
15-1 What major factors are driving the internationalization of business?......Page 634
Developing an International Information Systems Architecture......Page 635
The Global Environment: Business Drivers and Challenges......Page 636
15-2 What are the alternative strategies for developing global businesses?......Page 640
Global Strategies and Business Organization......Page 641
Global Systems to Fit the Strategy......Page 642
Reorganizing the Business......Page 643
A Typical Scenario: Disorganization on a Global Scale......Page 644
Global Systems Strategy......Page 645
The Management Solution: Implementation......Page 648
15-4 What are the issues and technical alternatives to be considered when developing international information systems?......Page 649
Connectivity......Page 650
INTERACTIVE SESSION: ORGANIZATIONS......Page 652
Software Localization......Page 653
INTERACTIVE SESSION: MANAGEMENT......Page 654
Review Summary......Page 656
Discussion Questions......Page 657
Hands-On MIS Projects......Page 658
Collaboration and Teamwork Project......Page 659
Chapter 15 References......Page 663
Glossary......Page 664
Index......Page 678