دانلود کتاب Managing Public Services Innovation: The Experience of English Housing Associations

فهرست مطالب :

MANAGING PUBLIC SERVICES INNOVATION......Page 2
Contents......Page 4
List of tables, figures and boxes......Page 5
Acknowledgements......Page 7
Summary......Page 8
Innovation......Page 9
Innovation drivers......Page 10
The nature of housing association innovations......Page 11
The innovative housing association......Page 12
Managing innovation in housing associations......Page 13
Tracking housing association innovation for best practice......Page 15
Innovation and regulation......Page 16
1. Introduction......Page 18
Aims and objectives......Page 21
Research strategy......Page 22
Structure of the book......Page 26
2. Public services innovation: perspectives on innovation in organisation and management......Page 30
Defining innovation......Page 31
Innovation diffusion......Page 32
The management of innovation theory......Page 35
Classifying innovation......Page 40
Conclusions......Page 43
The nature, scale and scope of English housing associations......Page 46
Diversification......Page 52
Pressures for change: environmental turbulence......Page 54
Regulation and innovation in the housing association sector......Page 56
Conclusions......Page 62
Innovation in housing associations: evidence from the stage-one case-studies......Page 64
Measuring the extent of innovation in the housing association sector......Page 71
Conclusions......Page 78
5. In search of the innovative housing association......Page 80
Explaining organisational innovativeness......Page 82
The characteristics of innovative housing associations......Page 86
The archetypal innovative housing association......Page 90
6. Managing innovation......Page 94
Initiating innovation......Page 95
Developing innovation......Page 101
Implementing innovation......Page 108
An overview of the innovation process: Riverside’s Customer Service Centre......Page 112
Discussion......Page 114
7. Conclusions......Page 116
The nature of housing association innovations......Page 117
The innovative housing association......Page 118
Managing innovation in housing associations......Page 119
Tracking housing association innovation for best practice......Page 122
Innovation and regulation......Page 123
Researching innovation......Page 126
References......Page 128
Index......Page 138