دانلود کتاب Managing & using information systems : a strategic approach

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Cover
Title Page
Copyright
Preface
Contents 
Introduction
The Case for Participating in Decisions about Information Systems
A Business View of Critical Resources
People and Technology Work Together
Integrating Business with Information Systems
Opportunities and New Strategies Derived from Rapid Changes in Technology
Competitive Challenges
Customer Pull
Data-Driven Decision Making
Securing Key Assets
What If a Manager Doesn’t Participate?
Information Systems Must Support Business Goals and Organizational Systems
Skills Needed to Participate Effectively in Information Technology Decisions
How to Participate in Information Systems Decisions
Organization of the Book
Basic Assumptions
Assumptions about Management
Assumptions about Business
Assumptions about Information Systems
Economics of Information versus Economics of Things
System Hierarchy
Summary
Key Terms
Chapter 1 The Information Systems Strategy Triangle
Brief Overview of Business Strategy Frameworks
Business Models versus Business Strategy
The Generic Strategies Framework
Dynamic Environment Strategies
Why Are Strategic Advantage Models Essential to Planning for Information Systems?
Brief Overview of Organizational Strategies
Brief Overview of Information Systems Strategy
Summary
Key Terms
Discussion Questions
Case Study 1-1 Amazon in 2019
Case Study 1-2 Lego
Chapter 2 Strategic Use of Information Resources
Evolution of Information Resources
Information Resources as Strategic Tools
How Can Information Resources Be Used Strategically?
Using Information Resources to Influence Competitive Forces
Using Information Resources to Alter the Value Chain
Sustaining Competitive Advantage
Using the Resource-Based View (RBV)
Strategic Alliances
Business Ecosystems
Co-opetition
Risks
Co-Creating IT and Business Strategy
Summary
Key Terms
Discussion Questions
Case Study 2-1 Amazon Go: How Far Can It Go?
Case Study 2-2 Groupon
Chapter 3 Organizational Strategy and Information Systems
Information Systems and Organizational Design
Decision Rights
Formal Reporting Relationships and Organizational Structures
Informal Networks
Information Systems and Management Control Systems
Planning and Information Systems
Data and Information Systems
Performance Measurement, Evaluation, and Information Systems
Incentives and Rewards and Information Systems
Information Systems and Culture
Levels of Culture and IT
National Cultural Dimensions and Their Application
Summary
Key Terms
Discussion Questions
Case Study 3-1 Uber’s Use of Technology-Mediated Control
Case Study 3-2 The FBI
Chapter 4 Digital Systems and the Design of Work
Work Design Framework
How Information Technology Changes the Nature of Work
Creating New Types of Work
New Ways to Do Traditional Work
New Ways to Manage People
Where Work Is Done and Who Does It: Mobile and Virtual Work Arrangements
Remote Work and Virtual Teams
Managing Remote Workers and Virtual Teams
Robots in the Workplace
Gaining Acceptance for IT-Induced Change to Work
Managing Change
Technology Acceptance Model and Its Variants
Summary
Key Terms
Discussion Questions
Case Study 4-1 Automation at Southern Glazer’s Wine and Spirits LLC
Case Study 4-2 Trash and Waste Pickup Services, Inc.
Chapter 5 Information Systems and Digital Transformation
Silo Perspective versus Business Process Perspective
Functional (Silo) Perspective
Business Process Perspective
Zara’s Cross-Functional Business Processes
Building Agile and Dynamic Business Processes
Changing Business Processes
Digital Business Transformation
Workflow and Mapping Processes
Business Process Management (BPM)
Types of Enterprise Systems
Enterprise Resource Planning (ERP)
Managing Customer Relationships
Managing Supply Chains
Product Life Cycle Management (PLM)
Enterprise System Issues
Advantages and Disadvantages of Enterprise Systems
When the System Drives the Transformation
Challenges for Integrating Enterprise Systems Between Companies
Summary
Key Terms
Discussion Questions
Case Study 5-1 Carestream Health
Case Study 5-2 Santa Cruz Bicycles
Chapter 6 Architecture and Infrastructure
From Vision to Implementation
The Manager’s Role
The Leap from Strategy to Architecture to Infrastructure
From Strategy to Architecture
From Architecture to Infrastructure
Framework for the Infrastructure and Architecture Analysis
From Strategy to Architecture to Infrastructure: An Example
Define the Strategic Goals
Translate Strategic Goals to Business Requirements
Translate Business Requirements into Architecture
Translate Architecture to Infrastructure
Architectural Principles
Enterprise Architecture
Virtualization and Cloud Computing
Other Managerial Considerations
Understanding Existing Architecture
Assessing Strategic Timeframe
Assessing Technical Issues: Adaptability
Assessing Technical Issues: Scalability and Standardization
Assessing Technical Issues: Maintainability
Assessing Technical Issues: Security
Assessing Financial and Managerial Issues
Applying These Issues to GiantCo
Summary
Key Terms
Discussion Questions
Case Study 6-1 Enterprise Architecture at Chubb Industries
Case Study 6-2 The Case of Extreme Scientists
Chapter 7 Security
NIST Cybersecurity Framework
IT Security Governance Framework
Cyberattacks and How They Occurred
Breaches
Other Attack Approaches
The Cost of Breaches
The Impossibility of 100% Security
What Should Management Do?
Infrastructure
Security Policy
Cybersecurity Culture
How Do We Measure How Secure We Are?
Summary
Key Terms
Discussion Questions
Case Study 7-1 The Aircraft Communications Addressing and Reporting System (ACARS)
Case Study 7-2 Sony Pictures: The Criminals Won
Chapter 8 The Business of Information Technology
Organizing to Respond to Business: A Maturity Model
Understanding the IT Organization
What a Manager Can Expect from the IT Organization
What the IT Organization Does Not Do
Chief Information Officer
Building a Business Case
IT Portfolio Management
Valuing IT Investments
Monitoring IT Investments
The Balanced Scorecard
IT Dashboards
Funding IT Resources
Chargeback
Allocation
Corporate Budget
How Much Does IT Cost?
Activity-Based Costing
Total Cost of Ownership
TCO Component Breakdown
TCO as a Management Tool
Summary
Key Terms
Discussion Questions
Case Study 8-1 Air France/KLM Airlines
Case Study 8-2 Balanced Scorecards at BIOCO
Chapter 9 Governance of the Information Systems Organization
IT Governance
Centralized versus Decentralized Organizational Structures
Decision Rights and Governance
Archetypes of Accountability and Decision Rights
Decision-Making Mechanisms
Platform-Based Governance
Digital Ecosystems
IT Consumerization
Governance Frameworks for Control Decisions
Sarbanes–Oxley Act of 2002
Frameworks for Implementing SoX
IS and the Implementation of Sarbanes–Oxley Act Compliance
Summary
Key Terms
Discussion Questions
Case Study 9-1 IT Governance at Toyota
Case Study 9-2 The “MyJohnDeere” Platform
Chapter 10 Information Systems Sourcing
Sourcing Decision Cycle Framework
Starting the Cycle: The Make-or-Buy Sourcing Decision
Factors in the Outsourcing Decision
Outsourcing Risks
Decisions about How to Outsource Successfully
Deciding Where—In the Cloud, Crowd, Onshoring, or Offshoring?
Deciding Where Abroad—Nearshoring or Farshoring?
Re-evaluation—Unhappy with Sourcing Arrangement Decision
Outsourcing in the Broader Context
Strategic Networks
Platforms
Business Ecosystems
Summary
Key Terms
Discussion Questions
Case Study 10-1 O2 and RPA
Case Study 10-2 Crowdsourcing at AOL
Chapter 11 Managing IT Projects
What Defines a Project?
What Is Project Management?
Organizing for Project Management
Project Elements
Project Management
Project Team
Project Plan
Common Project Vocabulary
IT Projects
IT Project Development Methodologies and Approaches
Agile Software Development
Prototyping
Systems Development Life Cycle
Other Development Methodologies and Approaches
Managing IT Project Risk
Complexity
Clarity
Size
Managing Project Risk Level
Pulling the Plug
Gauging Success
Summary
Key Terms
Discussion Questions
Case Study 11-1 Information Displays at Dutch Railways (Nederlandse Spoorwegen)
Case Study 11-2 Dealing with Traffic Jams in London
Chapter 12 Business Intelligence, Knowledge Management, and Analytics
Competing with Business Analytics
Knowledge Management, Business Intelligence, and Business Analytics
Data, Information, and Knowledge
Tacit versus Explicit Knowledge
Knowledge Management Processes
Business Intelligence
Components of Business Analytics
Data Sources
Software Tools
Data-Driven Environment
Skilled Workforce
Levels of Analytical Capabilities
Big Data
Internet of Things
The Dark Side of Big Data
Personalization and Time Data Streams
Social Media Analytics
Artificial Intelligence, Machine Learning and Deep Learning
Intellectual Capital and Intellectual Property
Caveats for Managing Knowledge and Business Intelligence
Summary
Key Terms
Discussion Questions
Case Study 12-1 Nest and the Internet of Things (IoT)
Case Study 12-2 Stop & Shop’s Scan It! App
Chapter 13 Privacy and Ethical Considerations in Information Management
Responsible Computing
Stockholder Theory
Stakeholder Theory
Social Contract Theory
Corporate Social Responsibility
Responsible Use of Information
Ethical Tensions with Governments
PAPA: Privacy, Accuracy, Property, and Accessibility
Privacy
Accuracy
Property
Accessibility
Managers’ Role in Ethical Information Control
Green Computing
Summary
Key Terms
Discussion Questions
Case Study 13-1 Equifax’s 2017 Data Breach
Case Study 13-2 Ethical Decision Making
Glossary
Index
EULA