دانلود کتاب Modern Facility and Workplace Management: Processes, Implementation and Digitalisation (Classroom Companion: Business)

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Preface\nAcknowledgements\nContents\nEditors and Contributors\nAbbreviations\n1: Facility Management: An Important Industry Sector\n 1.1 Introduction\n 1.2 Macro-economic Impact\n 1.3 Micro-economic Impact\n 1.4 Roles Within Real Estate Industry and Representatives\n 1.5 Corporate Real Estate, Asset and Property Management\n 1.6 Lacks of CREM Triangle\n 1.7 Status Quo of FM Within European Companies\n 1.7.1 Internal Organisation of FM Within Large Companies\n 1.7.2 Outsourcing of Service Provision\n 1.8 Conclusion\n References\n2: Optimisation of FM/RE Management\n 2.1 Introduction\n 2.2 Processes\n 2.3 Business Process Reengineering\n 2.3.1 Renewing\n 2.3.2 Relocating\n 2.3.3 Reengineering\n 2.3.4 Revitalising\n 2.3.5 Reframing\n 2.3.6 Steps of Business Process Reengineering\n 2.4 Enlarged Business Process Reengineering Methodology\n 2.4.1 Define Strategy for FM and Goals of the Project; Prepare Project\n 2.4.2 Communication of the Necessary Changes\n 2.4.3 Real Estate Evaluation to Compare Requirements with Existing Real Estate\n 2.4.4 Definition of the Necessary Processes/Process Landscape\n 2.4.5 Define Optimised Processes\n 2.4.6 Change Management for Organisation and Coaching of Process Owner\n 2.4.7 ICT Implementation\n 2.5 Practice Example of Business Process Reengineering\n 2.5.1 Modelling of Processes\n 2.6 Definition/Optimisation of a Process: Practical Example\n 2.6.1 The Goal\n 2.6.2 Trigger\n 2.6.3 Inputs\n 2.6.4 Outputs\n 2.6.4.1 Process Flow Chart\n 2.6.5 Role\n 2.7 Conclusion\n References\n3: IT Support\n 3.1 Introduction\n 3.2 IT Concept\n 3.3 Data Structure\n 3.4 Selection Criteria for IT Tools\n 3.5 IT and Data Security\n 3.5.1 General Data Protection Regulation (GDPR)\n 3.5.2 Firewall\n 3.5.3 Network Protection\n 3.6 Implementation\n 3.7 Operative Software Tools\n 3.7.1 Computer-Aided Facility Management (CAFM) Systems\n 3.7.2 Enterprise Resource Planning (ERP) Systems\n 3.7.3 Building Automation\n 3.7.4 Geographical Information Systems (GIS)\n 3.7.5 Special IT Tools\n 3.7.6 Tools as Sources for RE/FM Relevant Data\n 3.8 IT Landscape and Interfaces\n 3.8.1 Manual Replication or Traditional Batch Methodology\n 3.8.2 Middleware\n 3.8.2.1 The Middleware Connects the Databases\n 3.8.2.2 The Middleware Has Its Own Functionality\n 3.8.2.3 Customising\n 3.9 Strategic IT Tools: Benchmarking\n 3.9.1 Data Structure and Standardisation\n 3.9.2 Property and Building-Related Data\n 3.9.3 Cost-Relevant Data\n 3.9.4 Financial and Cost Accounting Bookings\n 3.9.4.1 Basis for Benchmarking\n 3.9.4.2 Cost Transparency\n 3.9.4.3 Quality-Relevant Data\n 3.9.4.4 Other Data\n 3.9.5 Management Information System\n 3.9.5.1 Data Warehouse Concept\n 3.9.5.2 Data Warehouse System for FM\n 3.10 Conclusion\n References\n4: Benchmarking\n 4.1 Introduction\n 4.2 Benchmarking: Modules and Range\n 4.3 Benchmarking: Types and Phases\n 4.3.1 Process-Step-Based Benchmarking\n 4.3.2 Cost Benchmarking\n 4.4 Benchmarking: Phases\n 4.5 Benchmark Process According to EN 15221-7\n 4.6 Benchmarking Methods: Advantages and Disadvantages\n 4.7 Example FM/FS Benchmarking in Swiss Hospitals\n 4.7.1 Catering Benchmark\n 4.7.1.1 Preparing Phase\n 4.7.1.2 Comparing Phase\n 4.7.1.3 Improving Phase\n 4.7.2 Cleaning Benchmark\n 4.7.2.1 Preparing Phase\n 4.7.2.2 Comparing Phase\n 4.7.2.3 Improving Phase\n 4.8 Conclusion\n References\n5: Digitalisation\n 5.1 Introduction\n 5.2 Relevant Emerging Technologies\n 5.2.1 SaaS\n 5.2.2 Cloud Computing\n 5.2.3 IoT\n 5.2.4 Mobile App\n 5.2.5 Big Data\n 5.2.6 Artificial Intelligence\n 5.2.7 Chatbots\n 5.2.8 Machine Learning\n 5.2.9 Blockchain\n 5.2.10 Robotics\n 5.2.11 Augmented/Virtual Reality\n 5.3 Affected Services\n 5.4 Impact of Emerging Technologies on “Maintenance and Operation”\n 5.5 Impact of Emerging Technologies on “Energy”\n 5.6 Impact of Emerging Technologies on “Logistics”\n 5.7 Impact of Emerging Technologies on “Security”\n 5.8 Impact of Emerging Technologies on “Safety”\n 5.9 Conclusion\n References\n6: Workplace Management\n 6.1 Introduction\n 6.2 Triple Bottom Line\n 6.3 Importance of Workplace Management: Maslow’s Hierarchy of Needs\n 6.3.1 People’s Motivation to Work\n 6.3.2 Maslow’s Basic Needs Applied to the Work Environment\n 6.3.2.1 Meeting the Needs\n 6.3.2.2 Physiological\n 6.3.2.3 Safety\n 6.3.2.4 Belonging\n 6.3.2.5 Esteem\n 6.3.2.6 Self-Actualisation\n 6.4 Workplace Management: Implementation Guideline\n 6.4.1 Methodology to Define Workplace Strategy\n 6.4.2 Define the Goals and Targets\n 6.4.3 Defining the Team\n 6.4.4 Define and Categorise Processes to Determine Infrastructure Requirements Including Capacity Planning\n 6.4.4.1 Current State\n 6.4.4.2 Utilisation Studies\n 6.4.4.3 Observation Studies\n 6.4.4.4 Employee Workplace Surveys and Workshops\n 6.4.5 Status Report\n 6.4.6 Real Estate Evaluation and Initial Space Design\n 6.4.7 Predesign\n 6.4.7.1 Project Kick-Off/Visioning Session\n 6.4.7.2 Workplace Standard Evaluation and/or Development\n 6.4.7.3 Programming\n 6.4.7.4 Facility Assessment\n 6.4.7.5 Space Plan(s)\n 6.4.7.6 Project Scope Development\n 6.4.8 Coordination and Guidance of Architects and Planners\n 6.4.8.1 Schematic Design (SD)\n 6.4.8.2 Design Development (DD)\n 6.4.8.3 Construction Documentation (CD)\n 6.4.8.4 Bidding and Negotiations (BD)\n 6.4.8.5 Construction Administration (CA)\n 6.4.8.6 Move-In and Follow-Up\n 6.4.9 Change Management Processes and Marketing Activities\n 6.5 Conclusion\n References\nAppendix\n Panduit Corporation\n United States\n The Challenge\n The Solution\n Impact to Business Strategy\n Results\n People\n Planet\n Profit\n Project Team