دانلود کتاب Operations and Supply Chain Management

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Cover Brief Contents Contents About the Authors Preface Part 1: Basic Concepts of OM and Value Chains Chapter 1: Operations Management and Value Chains 1-1 Operations Management 1-2 OM in the Workplace 1-3 Understanding Goods and Services 1-4 The Concept of Value 1-5 Customer Benefit Packages 1-6 Value Chains 1-7 Value Chain Frameworks 1-8 OM: A History of Change and Challenge 1-9 Current and Future Challenges Mickey Mouse: To Talk or Not? Zappos, A Subsidiary of Amazon Integrative Case: Hudson Jewelers Chapter 2: Measuring Performance in Operations and Value Chains 2-1 Types of Performance Measures 2-2 Analytics in Operations Management 2-3 Designing Measurement Systems in Operations 2-4 Models of Organizational Performance Rapido Burrito Greyhound Bank: Credit Card Division Integrative Case: Hudson Jewelers Chapter 3: Operations Strategy 3-1 Gaining Competitive Advantage 3-2 Understanding Customer Wants and Needs 3-3 Evaluating Goods and Services 3-4 Competitive Priorities 3-5 OM and Strategic Planning 3-6 A Framework for Operations Strategy The Greater Cincinnati Chamber of Commerce Sustainable Lawn Care Integrative Case: Hudson Jewelers Chapter 4: Technology and Operations Management 4-1 Understanding Technology in Operations 4-2 Technology in Value Chains 4-3 Benefits and Challenges of Technology 4-4 Technology Decisions and Implementation RoboJet Car Wash Bracket International-The RFID Decision Integrative Case: Hudson Jewelers Part 2: Designing Operations and Supply Chains Chapter 5: Goods and Service Design 5-1 Designing Goods and Services 5-2 Customer-Focused Design 5-3 Designing Manufactured Goods 5-4 Service-Delivery System Design 5-5 Service-Encounter Design 5-6 An Integrative Case Study of LensCrafters Gulf Coast Bank: Service Guarantees Tom's Auto Service Integrative Case: Hudson Jewelers Chapter 6: Supply Chain Design 6-1 Global Supply Chains 6-2 Supply Chain Design Trade-Offs 6-3 A Global Supply Chain Example: Inditex/Zara 6-4 Location Decisions 6-5 Supply Chain Optimization Bookmaster: Value Chain Design Boston Red Sox Spring Training Decision Integrative Case: Hudson Jewelers Chapter 7: Process Selection, Design, and Improvement 7-1 Process Choice Decisions 7-2 The Product-Process Matrix 7-3 The Service-Positioning Matrix 7-4 Process Design 7-5 Mistake-Proofing Processes 7-6 Process Improvement Custom Drapes, Inc. Hickory Medical Clinic Integrative Case: Hudson Jewelers Chapter 8: Facility and Work Design 8-1 Facility Layout 8-2 Designing Product Layouts 8-3 Designing Process Layouts 8-4 Work Measurement 8-5 Workplace and Job Design Employee 842 versus The State BankUSA: Cash Movement Integrative Case: Hudson Jewelers Part 3: Managing Operations and Supply Chains Chapter 9: Forecasting and Demand Planning 9-1 Forecasting and Demand Planning 9-2 Basic Concepts in Forecasting 9-3 Statistical Forecasting Models 9-4 Regression as a Forecasting Approach 9-5 Judgmental Forecasting 9-6 Forecasting in Practice United Dairies, Inc. BankUSA: Forecasting Help Desk Demand by Day Integrative Case: Hudson Jewelers Chapter 10: Capacity Management 10-1 Understanding Capacity 10-2 Capacity Measurement 10-3 Long-Term Capacity Strategies 10-4 Short-Term Capacity Management 10-5 Learning Curves and Capacity Requirements Appleton Pulp and Paper Mill David Christopher, Orthopedic Surgeon Integrative Case: Hudson Jewelers Chapter 11: Process Analysis and Resource Utilization 11-1 Resource Utilization 11-2 Process Throughput and Bottlenecks 11-3 Little's Law 11-4 Managing Waiting Lines 11-5 Simulation Models for Analyzing Queueing Processes 11-6 The Theory of Constraints The University Rare Book Library Process Bourbon County Court Integrative Case: Hudson Jewelers Chapter 12: Managing Inventories in Supply Chains 12-1 Understanding Inventory 12-2 Inventory Characteristics 12-3 ABC Inventory Analysis 12-4 Managing Fixed-Quantity Inventory Systems 12-5 Managing Fixed-Period Inventory Systems 12-6 Single-Period Inventory Model 12-7 Simulation Modeling of Inventory Systems Margate Hospital Hardy Hospital Integrative Case: Hudson Jewelers Chapter 13: Supply Chain Management and Logistics 13-1 Managing Supply Chains 13-2 Logistics 13-3 Risk Management in Supply Chains 13-4 Supply Chains in E-Commerce 13-5 Measuring Supply Chain Performance 13-6 Sustainability in Supply Chains LCC Medical Manufacturing, Inc. J&L Packaging, Inc.: Cash-to-Cash Conversion Cycle Integrative Case: Hudson Jewelers Chapter 14: Resource Management 14-1 Resource Planning Framework for Goods and Services 14-2 Aggregate Planning Options 14-3 Strategies for Aggregate Production Planning 14-4 Using Optimization Models for Resource Management 14-5 Disaggregation in Manufacturing 14-6 Capacity Requirements Planning Rocker Industries (A) Rocker Industries (B) Blue Note Mortgage Integrative Case: Hudson Jewelers Chapter 15: Operations Scheduling and Sequencing 15-1 Understanding Scheduling and Sequencing 15-2 Scheduling Applications and Approaches 15-3 Sequencing 15-4 Dispatching Rules for Job Shop Scheduling 15-5 Two-Resource Sequencing Problem 15-6 Schedule Monitoring and Control 15-7 Vehicle Routing and Scheduling Luke's Balloon Shop Midwest Frequent Flyer Call Center Integrative Case: Hudson Jewelers Chapter 16: Quality Management 16-1 Understanding Quality 16-2 Influential Leaders in Modern Quality Management 16-3 The Gap Model 16-4 ISO 9000 16-5 Six Sigma 16-6 Cost-of-Quality Measurement 16-7 The "Seven QC Tools" 16-8 Other Quality Improvement Strategies Bonnie Blaine, Director of Hospital Operations Sunshine Enterprises Integrative Case: Hudson Jewelers Chapter 17: Quality Control and SPC 17-1 Quality Control Systems 17-2 Variation and Statistical Process Control 17-3 Constructing Control Charts 17-4 Practical Issues in SPC Implementation 17-5 Process Capability Eckhardt Hospital Goodman Tire and Rubber Company Integrative Case: Hudson Jewelers Chapter 18: Lean Operating Systems 18-1 Principles of Lean Operating Systems 18-2 Lean Tools and Approaches 18-3 Lean Six Sigma 18-4 Lean Manufacturing and Service Tours 18-5 Just-in-Time Systems 18-6 Comparing Six Sigma, Lean, and the Theory of Constraints Kempfer Furniture, Inc. Community Medical Associates Integrative Case: Hudson Jewelers Chapter 19: Project Management 19-1 The Scope of Project Management 19-2 Techniques for Planning, Scheduling, and Controlling Projects 19-3 Time/Cost Trade-Offs 19-4 Uncertainty in Project Management University Medical Center Alternative Water Supply Integrative Case: Hudson Jewelers Supplements Supplement A: Probability and Statistics Descriptive Statistics Spreadsheet Template for Statistical Analysis Excel Data Analysis Tools Sampling and Sample Size Probability Useful Probability Distributions Regression and Correlation Supplement B: Decision Analysis Selecting Decision Alternatives Supplement C: Break-Even Analysis Profitability Analysis Outsourcing Decisions Technology Choice Decisions Excel Break-Even Template Supplement D: Linear Optimization Developing Linear Optimization Models Solving Linear Optimization Models with Excel Solver Supplement E: The Transportation and Assignment Problems Modeling the Transportation Problem Modeling the Assignment Problem Supplement F: Queuing Models Queuing Systems Multiple Server Queuing Model Supplement G: Simulation Using Probability Distributions in Simulation Appendix A: Areas for the Cumulative Standard Normal Distribution Appendix B: Factors for x- and R-Control Charts Endnotes Glossary Index