فهرست مطالب :
Cover
Half Title
Series Page
Title Page
Copyright Page
Dedication
Table of Contents
Preface
1 The Premises of the Argument
Definitions of the Situation: Truth, Reality, and Identity
Choices: Value, Power, Status, and Identification
Power, Value, and Justice
Games
Games and Culture
2 Families and Their Businesses
Some Basics
Ties of Blood and Relatedness
Kinship Systems
Marriages and Families
Family Businesses and Family Property
Organizational Culture in Family Businesses: The Stage of Change
Some Universal Elements
From Structure to Uniqueness: Particulars
3 Definitions of the Situation
The World of Practice and the World of Ideas
The Management of Truth and Untruth
The Playful or Emotional Adult: Myth and Fiction
Serious Talk: Sensemaking and Identity Stories
The Search for Truth: Scientific Models and Essays
The Management of Doubt
Doubts about Reality: Ontological Oscillation, Interpretive Flexibility, and Ambiguity
Doubts about Certainty: Biases, Intuitions, and Cognitive Automatisms
Fuzzy Sets, Prototypes, Natural and Linguistic Categories
A Preference for the Visible: Narratives, Causality, and Rhetoric
Variations of Memory, Imagination, and Predictions
Statistical Anomalies
Doubts about Truth
The Management of Tacitness and Unconsciousness
Organizational Culture and Paradoxes in Management: Truth, Doubt, and Error
Culture as Learning: Abstractions
Culture in the Practice: Learning from Experience and Novelty
4 Value, Meaning, and Power
Emotions
Emotions as Private Signs of Value
Emotions as Instruments of Communication and Structuration
Meaningful Games and Their Trade-Offs
Social Games: Instrumental Uses, Power, Rank, and Meaning
The Rupture of Meaning: Social Dilemmas
Trade-off # 1: The Dilemma of Cooperation
Trade-off # 2: Honor, Justice, and Reputation versus Utility
The Social Negotiation of Trade-Offs and Ambiguities
Conflict
Norms
Rules, Processes, and Contracts
Deviance, Error, and Genius
Limit Situations
Social Power and the Construction of Meaning
Coercion
Rewards
Charisma
Legitimacy
Complementarities
Organizational Culture and Paradoxes in Management: Power and Value
A Chain of Meaning
Touching the Actors
5 Communication
The Place of the Game
Triads and Small Groups
Informal Networks
Bureaucracies and Hierarchies
The Game of Communication
Theme and Tone
The Media
The Flow of Communication
Ambiguity
Egocentric Biases
Self-Fulfilling Cycles of Communication
Illusions of Consensus
Paranoid Cycles of Mistrust
Communication, Conflict, and Appeasement of Conflict
Communication during Conflict
Privileging Self-interest: Communication during Bargaining
Privileging Common Meanings or Actions: Rational Discussions and Muddling Through
Rational Communication
Muddling Through
Organizational Culture and Paradoxes in Management: Communication
Some General Elements
Local Aspects
6 The Organization of Culture
Leading Change
Setting the Tone
Drafting Some Rules
Relational Contracts
Putting in Practice
Appendix 1: Some Remarks about the Practice of Change
The Methodology
A Brief Critique
A Final Summary
Appendix 2: Didactic Material Used During the Change Process
Bibliography
Index