دانلود کتاب Pragmatic Variation in Service Encounter Interactions across the Spanish-Speaking World

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Contents
List of contributors
Acknowledgments
Introduction
Part I: Pragmatic variation according to macrosocial factors
Regional affiliation
1 Regional pragmatic variation in small shops in Mexico City, Buenos Aires, and Seville, Spain • J. César Félix-Brasdefer and Allison B. Yates
2 Corner-store interactions in Cartagena and Bucaramanga: A variational pragmatics study • Rebeca Bataller
3 “No gracias amigo”: Refusals of bargaining offers in e-service encounters in Mercado Libre Ecuador and Mercado Libre Venezuela • María Elena Placencia and Carmen García
Gender
4 Gender variation in address form selection in corner-store interactions in a Nicaraguan community • Jeff Michno
5 Gender variation in the perception of appropriate behavior in hotel service encounters in Spain • Lucía Fernández-Amaya and María de la O Hernández-López
6 The role of gender in Mexican e-service encounters • Laura M. Merino Hernández
7 Forms of address and gender in Costa Rican service encounters • Jorge Murillo Medrano
Age
8 Pragmatic variation by age in women’s use of post-refusal small talk during service encounters in Rosario, Uruguay • Heather R. Kaiser
9 Verbal humor and age in cafés and bars in Seville, Spain • Manuel Padilla Cruz
Socioeconomic status
10 Socioeconomic variation and conflict in Spanish retailer- consumer interactions on Facebook • Patricia Bou-Franch and Pilar Garcés-Conejos Blitvich
Part II: Pragmatic variation according to microsocial and situational factors
11 Interpersonal work in service encounters in Mercado Libre Argentina: A comparison between buyer and vendor patterns across two market domains • Hebe Powell and María Elena Placencia
12 The effects of social distance in service encounters inPuerto Rican panaderías • Juan M. Escalona Torres
Part III: Theoretical and methodological issues
13 Rethinking pragmatic variation: The case of service encounters from a modified variational pragmatics perspective • Klaus P. Schneider
14 Pragmatic variation in service encounter complaints: Some methodological issues • Ronald Geluykens
Index