دانلود کتاب Professional Communication at Work: Interpersonal Strategies for Career Success

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Cover\nTitle\nCopyright\nContents\nPreface\nAcknowledgments\n1 Communication and Organizations\n Why Does Communication “Go Wrong” So Often?\n A Model of Communication (and All That Can Go Wrong When We Communicate!)\n The Workplace as Our Communication Context\n How Organizational Life Is Different From the Way We Are Taught in School\n So What Are We Covering in This Book, and Why?\n Getting the Most Out of This Book\n2 Individuals in Organizations\n Personality and Traits\n Individual Differences We Display\n Bridging the Gap Between External and Internal\n Individual Differences in Our Internal Focus\n Can Our Personality Change?\n3 Networking\n What Do We Know About Networks?\n Why Don’t More People Network More Often?\n Networking Strategies\n4 Adjusting to the Culture Shock\n Why Do They Do It Like This, It Doesn’t Make Sense?\n Levels of Organizational Cultures\n How Cultures Form\n How Are We Socialized into a Culture?\n What Can New Employees Do to Get a Feel for the Culture?\n How to Change an Organization’s Culture\n5 Credibility\n How Do We Establish Ourselves in Our New Workplace?\n So What Should New Employees Do?\n Levels of Influence\n Influence, Power, and Credibility\n Credibility\n Earning Credibility\n Credibility and Electronic Communication\n6 Workplace Relationships\n Investment Model of Relationships\n A Model for Successful Communication Interactions\n What About Charisma?\n Relational Coordination\n Subordinate-Superior Relationships\n Leader Member Exchange Relationships\n Concluding Summary Points\n7 Nonverbal Communication\n Evolution and Emotional Experience and Expression\n Socialization and Emotional Experience and Expression\n Nonverbal Cues\n Functions of Nonverbal Messages\n Adapting to Others’ Nonverbal Behaviors\n Manipulating Our Expressions: Surface Acting Versus Deep Acting\n8 Using Words Skillfully\n Message Framing\n Stories\n Questions\n Conclusions\n9 Listening Carefully to Verbal and Nonverbal Messages\n Why Do People Often Listen Poorly?\n What Kinds of Things Can We “Catch” When We Listen Carefully?\n Summary on Listening\n Getting Others to Listen to Us\n10 Handling Disagreements\n Conflict\n Groupthink\n Disagreement\n Negotiation\n The “Camp” System\n11 Skillful Navigation of Conflict Situations\n What Happens When We Experience Conflict?\n What All of This Means\n Handling Conflict Situations More Effectively: Prevent, Depart, Distract, or Defuse\n12 Coaching and Being Coached\n How Experts See What Others Miss\n What Does It Take to Become an Expert?\n How Might We Learn From Others in the Workplace?\n Getting Coached\n Coaching Others\n13 Navigating Organizational Politics\n How to Alienate Others, Damage Our Reputation, and Compromise Our Integrity\n How Do Ideas Diffuse Through Large Groups?\n Pfeffer’s Steps for Navigating Organizational Politics and Getting Things Done\n14 Giving Good Presentations\n How Do People Undermine Their Presentations Before They Even Begin Speaking?\n What Can We Do During the Presentation to Better Reach Our Audience?\n Putting It All Together\nIndex