دانلود کتاب Reframing Resolution: Innovation and Change in the Management of Workplace Conflict

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Front Matter....Pages i-xx
Introduction....Pages 1-9
Front Matter....Pages 11-11
Conceptualizing Workplace Conflict and Conflict Management....Pages 13-33
Exploring the Nature and Extent of Workplace Conflict....Pages 35-56
Workplace Conflict: Who, Where, When, and Why?....Pages 57-77
Social Structure and Conflict: A Relational Approach to the Study of Conflict and Its Management in Organizations....Pages 79-101
Front Matter....Pages 103-103
A Crisis of Confidence? Front-line Managers and the Complexities of Conflict....Pages 105-125
From Representation Gap to Resolution Gap: Exploring the Role of Employee Voice in Conflict Management....Pages 127-148
Downsizing: Managing Redundancy and Restructuring....Pages 149-167
Front Matter....Pages 169-169
Experiencing Mediation from the Disputants’ Perspective....Pages 171-190
Workplace Mediation and UK Trade Unions: The Missing Link?....Pages 191-214
Turning Third-Party Intervention on Its Head: Assisted Bargaining and the Prevention of Workplace Conflict in Ireland....Pages 215-236
Reshaping the Role of the Tribunal as Third Party in Australian Workplace Conflict Resolution....Pages 237-263
Workplace Mediation Schemes: Antagonism and Articulation in the Discursive Process of Organizational Conflict and Disputes....Pages 265-287
Front Matter....Pages 289-289
The Evolution of Conflict Management Policies in US Corporations: From Reactive to Strategic....Pages 291-313
Transforming the Culture of Conflict Management: Lessons from In-House Mediation....Pages 315-338
HRM, Organizational Citizenship Behaviour and Conflict Management: The Case of Non-union MNC Subsidiaries in Ireland....Pages 339-362
Back Matter....Pages 363-381