دانلود کتاب Reinventing Public Service Delivery in India: Selected Case Studies

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Contents
List of Tables
List of Figures
Acknowledgments
List of Abbreviations
1 Institutional Innovations in Public Service Delivery in India: Cases and Lessons • Vikram K. Chand
2 Promoting Competition in India’s Telecom Sector • Rahul Mukherji
3 Electronic Delivery of Citizen Services: Andhra Pradesh’s E-Seva Model • Subhash Bhatnagar
4 Transforming Service Delivery in an Indian State: Reform at the Department of Registration and Stamps in Maharashtra • Jonathan Caseley
5 Making Service Delivery Reforms Work: The Bangalore Experience • Suresh Balakrishnan
6 Rogi Kalyan Samitis: A Case Study of Hospital Reforms in Madhya Pradesh • Rajeev Sadanandan and N. Shiv Kumar
7 Rajasthan’s Experience in Improving Service Delivery in Education • Prema Clarke and Jyotsna Jha
8 The Political Economy of the Public Distribution System in Tamil Nadu • A.K. Venkatsubramanian
9 Human Development in Tamil Nadu and Karnataka: A Comparison • Sangeeta Goyal
10 Anti-Corruption in India: Issues and Strategies • Vikram Menon
11 Electoral Finance Reform: The Relevance of International Experience • E. Sridharan
About the Editor and Contributors
Index