دانلود کتاب Six Sigma Projects and Personal Experiences

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Preface_Six Sigma Projects and Personal Experiences......Page 1
01 Lean Six Sigma......Page 11
02 Definition of the Guide for Implementation Lean......Page 33
03 Quality Function Deployment\rin Continuous Improvement......Page 55
04 Analysing Portfolios of Lean\rSix Sigma Projects......Page 89
05 Successful Projects from the Application\rof Six Sigma Methodology......Page 101
06 Applying Six Sigma Concepts, Techniques and\rMethod for Service Management: Business and\rIT Service Management (BSM & ITSM)......Page 127
07 Demystifying Six Sigma\rMetrics in Software......Page 137
08 Gage Repeatability and Reproducibility\rMethodologies Suitable for Complex Test\rSystems in Semi-Conductor Manufacturing......Page 163
09 Adapting Lean Processes for the\rHospital/Surgical Environment......Page 181