دانلود کتاب Stop talking, start communicating : counterintuitive secrets to success in business and in life

فهرست مطالب :

Content: Back up to go forward : we are neglecting three essential communication habits --
Invert your expectations : expect less from technology and more from people --
Lose your friends : important relationships are being trumped by people you barely know --
Stop talking : hyper-communication is the problem, not the solution --
Don't be yourself : it's an excuse for neanderthal behavior --
Play dumb : don't pin the tail on the donkey --
Question your questions : questions make many conversations worse --
Ignore your (tell-tale) heart : it wants you to talk without a plan --
Don't solve problems : you are messing around with far too many issues already --
Blow things off : protect what matters by letting go of what doesn't --
Let difficult people win : stop trying to impose your will on tough communicators --
Respond with weakness : bring a stick to a knife fight --
Overlook people --
Change the underlying conditions, not the person --
Take things off the table : just because you can talk about something doesn't mean that you should --
Be boring : most conversations are exciting for all the wrong reasons --
Give people what they want : few things connect like a story.