دانلود کتاب The ASQ certified quality auditor handbook

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Title Page
Contents
Foreword
Notes to the Reader
Acknowledgments
Overview
Part I Auditing Fundamentals
Chapter 1 Types of Quality Audits
Chapter 2 Purpose and Scope of Audits
Chapter 3 Criteria to Audit Against
Chapter 4 Roles and Responsibilities of Audit Participants
Chapter 5 Professional Conduct and Consequences for Auditors
Part II Audit Process
Chapter 6 Audit Preparation and Planning
Chapter 7 Audit Performance
Chapter 8 Audit Reporting
Chapter 9 Audit Follow-Up and Closure
Part III Auditor Competencies
Chapter 10 Auditor Characteristics
Chapter 11 On-Site Audit Resource Management
Chapter 12 Conflict Resolution
Chapter 13 Communication and Presentation Techniques
Chapter 14 Interviewing Techniques
Chapter 15 Team Dynamics
Part IV Audit Program Management and Business Applications
Chapter 16 Audit Program Management
Chapter 17 Business and Financial Impact
Part V Quality Tools and Techniques
Chapter 18 Basic Quality and Problem-Solving Tools
Chapter 19 Process Improvement Techniques
Chapter 20 Basic Statistics
Chapter 21 Process Variation
Chapter 22 Sampling Methods
Chapter 23 Change Control and Configuration Management
Chapter 24 Verification and Validation
Chapter 25 Risk Management Tools
Appendix A
Appendix B
Appendix C
Appendix D
Appendix E
Appendix F
Appendix G
Appendix H
Appendix I
Appendix J
Appendix K
Glossary
Index
About the Editor