دانلود کتاب The CMDB imperative: how to realize the dream and avoid the nightmares

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Contents......Page 8
Foreword......Page 12
Prologue......Page 14
Acknowledgments......Page 16
About the Authors......Page 22
Chapter 1 The Need for Process Discipline......Page 24
A Credibility Crisis for IT......Page 25
How IT Can Redeem Itself......Page 26
The Power of Process......Page 28
A Brief Review of Configuration in the ITIL Processes......Page 29
The Configuration Management Process......Page 39
Why the Term “CMDB” Must Go Away—and It Is…Slowly!......Page 44
Frequently Asked Questions......Page 45
Summary......Page 47
Chapter 2 What Is a CMDB?......Page 48
The Birth of the CMDB......Page 49
Configuration Items......Page 50
A Brief Explanation of CMDB Federation......Page 63
CIs as the CMDB “DNA”......Page 66
Reconciliation......Page 68
The CMS Arrives......Page 70
Populating the CMS......Page 71
CMS as an Integration Mechanism......Page 73
Frequently Asked Questions......Page 75
Summary......Page 78
Chapter 3 Planning for the CMS......Page 80
Do You Need a CMS and Why?......Page 82
Reality: What Is the State of the CMS Market?......Page 84
Acceptance: Selling the CMS to the Organization......Page 91
Structure: How Will the CMS Fit In?......Page 97
Quantity: How Many CMDBs Are Needed in the CMS?......Page 99
Accountability: Who “Owns” the CMS?......Page 101
Reuse: What Incumbent Tools Can Be Leveraged?......Page 104
Schedule: What Timelines Are Realistic?......Page 107
Frequently Asked Questions......Page 111
Summary......Page 112
Turning Data into Useful Information......Page 114
The Relationships Are Critical......Page 115
Where Is the Data?......Page 117
Link Data into Information Using Metadata......Page 121
The Distributed CMS in Practice......Page 128
Why Federation Makes More Sense Than a Monolithic CMDB......Page 148
Integrating External Domains in the Federated Model......Page 151
Frequently Asked Questions......Page 152
Summary......Page 154
Chapter 5 CMS Deployment Strategy......Page 156
Getting Your Hands Dirty......Page 158
What Comes First?......Page 160
Building Service and Application Infrastructure Models—It’s What Matters......Page 169
Wait for the “Uber-CMDB/CMS” Technology…If You Can......Page 175
Attack the Domains......Page 180
Leverage Incumbent Tools......Page 191
Frequently Asked Questions......Page 197
Summary......Page 198
Chapter 6 Integration—There’s No Way Around It!......Page 200
Standards: Past, Present, and Future......Page 201
Vendor Readiness......Page 211
CMS Object Modeling......Page 212
Software Engineering and Development Skills......Page 214
Frequently Asked Questions......Page 217
Summary......Page 218
Dynamic Technologies and Services Fuel the CMS Imperative......Page 220
The Extra Dimension of Time......Page 239
ITIL v3 and the CMDB Shift......Page 247
The Service Catalog and the CMS......Page 251
Object Modeling Technologies Need to Mature......Page 256
CMS: The Lifeblood of Every IT and Business Service Function......Page 257
Frequently Asked Questions......Page 261
Summary......Page 262
Metrics for the CMS......Page 264
The Cyclic Nature of Improvement......Page 267
Begin with Small Steps and Build Out......Page 271
Statistical Quality Control......Page 276
Maintain Data and Information Accuracy......Page 279
Evolve Based on Customer Requirements......Page 282
Frequently Asked Questions......Page 285
Summary......Page 286
Chapter 9 Leveraging the CMS......Page 288
Inbound CMS Data......Page 289
Outbound CMS Data......Page 303
The Complete Circle......Page 317
Frequently Asked Questions......Page 318
Summary......Page 319
Measuring Success......Page 320
Evangelizing Your Success......Page 327
Frequently Asked Questions......Page 334
Summary......Page 335
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U......Page 364
W–Z......Page 365