دانلود کتاب The Emotionally Intelligent Manager: How to Develop and Use the Four Key Emotional Skills of Leadership

فهرست مطالب :

Team DDU......Page 1
Contents......Page 10
Introduction......Page 12
Part One: Learn About the World of Emotional Intelligence......Page 28
1 Emotions and Reasoning at Work......Page 30
2 An Emotional Blueprint......Page 51
Part Two: Understand Your Emotional Skills......Page 58
3 Read People: Identifying Emotions......Page 60
4 Get in the Mood: Using Emotions......Page 68
5 Predict the Emotional Future: Understanding Emotions......Page 79
6 Do It with Feeling: Managing Emotions......Page 89
7 Measuring Emotional Skills......Page 101
Part Three: Develop Your Emotional Skills......Page 108
8 Read People Correctly: Improving Your Ability to Identify Emotions......Page 110
9 Get in the Right Mood: Improving Your Ability to Use Emotions......Page 127
10 Predict the Emotional Future Accurately: Improving Your Ability to Understand Emotions......Page 142
11 Do It with Smart Feelings: Improving Your Ability to Manage Emotions......Page 161
Part Four: Apply Your Emotional Skills......Page 184
12 Managing You: Applying Your Emotional Intelligence Skills......Page 186
13 Managing Others: Applying Emotional Intelligence Skills with Others......Page 200
14 Building the Emotionally Intelligent Manager......Page 221
Appendix 1: Assessing Your Emotional Style......Page 240
Appendix 2: The Emotional Blueprint......Page 272
Appendix 3: Further Reading and Updates......Page 280
Notes......Page 284
Acknowledgments......Page 300
About the Authors......Page 302
Index......Page 306