دانلود کتاب The handbook of communication skills

فهرست مطالب :

Content: Cover
Half Title
Title Page
Copyright Page
Dedication Page
Table of Contents
Notes on Contributors
Editorial introduction
References
Part I: Communication skill in theory and practice
Chapter 1: Skill in theory: Communication as skilled performance
Introduction
Motor skills
Interpersonal skills
Definitions of Interpersonal Skill
Process
Goal-directed
Interrelated behaviour
Situationally appropriate
Learning
Cognitive control
Social skills and motor skills
Overview
References
Chapter 2: Skill in practice: An operational model of communicative performance
Introduction. Motor skill modelGoals and motivation
Mediating factors
Responses
Feedback
Perception
The person-situation context
Overview
References
Part II: Core communication skills
Chapter 3: Nonverbal behaviour as communication: Approaches, issues, and research
Nonverbal behaviour in perspective
Nonverbal behaviour as communication
Nonverbal behaviour as style
The scientific study of nonverbal behaviour
Setting and role influences on nonverbal behaviour
Approaches to nonverbal behaviour as communication
Nonverbal communication in context. Nonverbal behaviour in professional settings: A sample of research findingsAn example of research and application: International politics
Strategies for interpreting nonverbal behaviour: An application of experimental results
Stereotypes of nonverbal deception
Overview
Dedication
References
Chapter 4: Questioning
Introduction
Defining questions: Interrogatives, knowledge and interaction
Functions of questions in IPC
Types of question
Questions and power
Professional contexts of questioning: Education and medicine
Conclusion
References
Chapter 5: Reinforcement
Introduction. Defining reinforcementFeedback and reinforcement
Reinforcement theory and application
Reinforcement developments in the 21st century
Reinforcement in educational communication and learning
Reinforcement in communication in workplace and professional roles
New impacts
Issues
Conclusion
References
Chapter 6: On explaining
Introduction
An introduction to explaining
Types of explaining
The tasks and processes of explaining
Perspectives on explaining and understanding
Evidence from the field
Explaining in the classroom
Explaining in higher education. Explaining in the health professionsExplaining in other health professions
Explaining the law
Explaining in the management of organisations
Overview
Acknowledgements
References
Chapter 7: Self-disclosure: Strategic revelation of information in personal and professional relationships
Introduction
Self-disclosure in personal relationships
Self-disclosure in work relationships
Self-disclosure beyond personal and work relationships
Conclusion
Note
References
Chapter 8: Listening
Introduction
Defining listening: As easy as \"ABC\"
Cognitive components of listening.