دانلود کتاب The little book of big coaching models: 76 ways to help managers get the best out of people

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Cover......Page 1
Contents......Page 10
About the author......Page 15
Acknowledgements......Page 16
How to use this book......Page 18
Introduction......Page 20
Part 1: Making a start......Page 24
Introduction......Page 26
Section 1: Understand how people think and learn......Page 28
Introduction......Page 30
Malcolm Knowles: How adults learn......Page 31
Neil Fleming: VAK......Page 33
David Kolb: Experiential learning cycle......Page 35
Katherine Myers and Isabel Briggs: The Myers-Briggs Type Indicator......Page 37
Section 2: Understand what motivates people......Page 40
Introduction......Page 42
John Keller: The ARCS model of motivational design......Page 43
Douglas McGregor: X and Y theory......Page 45
Frederick Herzberg: Hygiene factors and KITAs......Page 47
Section 3: Be a good communicator......Page 50
Introduction......Page 52
Michael Argyle: The communication cycle model......Page 53
Eric Berne: Transactional analysis......Page 55
Joseph Luft and Harry Ingram: Johari windows......Page 57
Section 4: Set the right objectives......Page 60
Introduction......Page 62
Benjamin Bloom: Levels in the cognitive domain......Page 63
Ravindrakumar Dave: Levels in the psychomotive domain......Page 65
David Krathwol and Benjamin Bloom: Levels in the affective domain......Page 67
Section 5: Coaching through directing......Page 70
Introduction......Page 72
Ivan Pavlov: Classical conditioning......Page 73
Edwin Guthrie: Contiguity theory......Page 75
Robert Merton: Self-fulfilling prophecy......Page 77
Section 6: Coaching through facilitating......Page 80
Introduction......Page 82
Abraham Maslow: Hierarchy of needs......Page 83
Carl Rogers: Facilitation......Page 85
Jack Mezirow: Transformational learning......Page 87
Section 7: Coaching through showing others how to do it......Page 90
Introduction......Page 92
The Gestaltists: Insight theory......Page 93
Karl Pribram, George Miller and Eugene Gallanter: Test-Operate-Test-Exit (TOTE)......Page 95
Albert Bandura: Role modelling......Page 97
Section 8: Coaching through stimulating......Page 100
Introduction......Page 102
Donald Hebb: Associative learning......Page 103
Leon Festinger: Cognitive dissonance......Page 105
Michael Merzenich: Neuroplasticity......Page 107
Section 9: Dealing with challenging behaviour......Page 110
Introduction......Page 112
Kurt Lewin: Reshaping behaviour......Page 113
Peter Honey: Behaviour modification......Page 115
Robert Hare: Psychopathic checklist......Page 117
Summary of Part 1......Page 119
Part 2: Taking it further......Page 122
Introduction......Page 124
Richard Bandler and John Grinder: Neuro-Linguistic Programming (NLP)......Page 125
Gregory Bateson: Neuro-logical levels......Page 127
Donald Broadbent: Filtering......Page 129
Marty Brounstein: The Five Pillars for Building Commitment......Page 131
Arthur Costa and Bena Kallick: The coach as a critical friend......Page 133
Edward De Bono: The six thinking hats......Page 135
Robert Dilts: The Disney creativity strategy......Page 137
Gerard Egan: The skilled helper model......Page 139
Ferdinand Fournies: Coaching discussion plan......Page 141
Tim Gallwey: The inner game......Page 143
Howard Gardner: Multiple intelligence......Page 145
Andrew Gilbert and Karen Whittleworth: The OSCAR model......Page 147
Daniel Goleman: Emotional intelligence......Page 149
Bruce Grimley: The 7Cs coaching model......Page 151
John Grinder: New Behaviour Generator......Page 153
Richard Hale and Eileen Hutchinson: The INSIGHT coaching cycle......Page 155
Peter Hawkins: The CLEAR model......Page 157
Jon Kabat-Zinn: Mindfulness......Page 159
Max Landsberg: The Tao of coaching......Page 161
David Lane and Sarah Corrie: Purpose, perspectives and process......Page 163
Angus McLeod: The STEPPPA model......Page 165
Alec McPhedran: The GENIUS model......Page 167
Eric Parsloe and Monika Wray: The Seven Golden Rules of Simplicity......Page 169
Jenny Rogers: The Six Principles of Coaching......Page 171
Virginia Satir: Anchoring and self-coaching......Page 173
John Sweller: Cognitive load theory......Page 175
John Whitmore: The GROW model......Page 177
Summary of Part 2......Page 179
Part 3: Coaching the organisation for better performance......Page 180
Introduction......Page 182
Section 1: Coaching organisational leaders......Page 184
Introduction......Page 186
John Adair: Action-centred leadership......Page 187
Bernard Bass: Transformational leadership......Page 189
Richard Boyatzis: Self-directed learning......Page 191
Section 2: Be better than your competitors......Page 194
Introduction......Page 196
Mike Pedlar, John Burgoyne and Tom Boydell: The Learning Company......Page 197
Chris Argyris and Donald Scho``n: Triple-loop learning......Page 199
Peter Senge: The fifth discipline......Page 201
Section 3: Get the workplace culture right......Page 204
Introduction......Page 206
Edgar Schein: The three levels of organisational culture......Page 207
Carl Steinhoff and Robert Owens: Cultural metaphors......Page 209
Charles Handy: The culture gods......Page 211
Section 4: Be better at planning......Page 214
Introduction......Page 216
Gerry Johnson and Kevan Scholes: Seven stages of strategic planning......Page 217
The McKinsey Group: 7S Framework model......Page 219
Mary Bitner and Bernard Booms: The 7Ps marketing mix......Page 221
Section 5: Manage quality......Page 224
Introduction......Page 226
Joseph Juran: The 80–20 rule – the vital few and the trivial many......Page 227
William Edwards-Deming: 14 points for quality management......Page 229
Phil Crosby: The maturity grid......Page 231
Section 6: Respond to change......Page 234
Introduction......Page 236
John Kotter: Eight-step approach......Page 237
Elisabeth Kubler-Ross: The grief model......Page 239
John Fisher: The transition curve......Page 241
Section 7: Work together......Page 244
Introduction......Page 246
Meredith Belbin: Team roles......Page 247
Bruce Tuckman: The team development model......Page 249
Ichak Adizes: Team management personality styles......Page 251
Summary of Part 3......Page 253
A final word on coaching......Page 256
Recommended reading......Page 258
Index......Page 264