دانلود کتاب Tourism Information Technology

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Cover
Tourism Information Technology
Copyright
Contents
List of Figures
List of Tables
Foreword
Preface
Chapter 1 Introduction to Tourism and Information Technology
Learning Objectives
Introduction
Tourism: An Information-intensive Industry
Characteristics of tourism
Applications of information technologies in tourism
Typologies of information
Static and dynamic information
Trip stages
Providers of information
The Evolution of Information Technologies
Computers
Networking and the Internet
Ubiquitous technologies
Implications for travel and tourism
Strategic Thinking and Information Technology
Chapter Outline
Summary
Key Terms
Discussion Questions
Useful Websites
References
Chapter 2 The Digital Tourism Landscape
Learning Objectives
Introduction
The Digital Tourism Ecosystem
Digital technological environment
Digital entities and communities
Digital ecosystem functions
Innovation and Change in the Digital Landscape
Innovation and technological change
Technology adoption
Strategic responses to technological innovation
Understanding the Digital Tourist
Factors influencing technology use and acceptance
Technology use in the travel process
Methods for understanding the digital tourist
Summary
Key Terms
Discussion Questions
Useful Websites
References
Chapter 3 Travel Intermediaries and Information Technology
Learning Objectives
Introduction
Travel Distribution Systems
The traditional travel distribution system
The digital travel distribution system
Global Distribution Systems
Evolution of reservation systems
Global distribution system functions
Information technology infrastructure
Connections and interfaces
The future of global distribution systems
Tour Operators
Traditional Travel Retailers
Front-office systems
Back-office systems
The future of traditional travel retailers
Travel Management Companies
Online Intermediaries
Types of online intermediaries
Information technology innovations
The future of online intermediaries
Channel and Reputation Managers
Summary
Key Terms
Discussion Questions
Useful Websites
References
Chapter 4 The Internet and the Tourist
Learning Objectives
Introduction
History and Evolution of the Internet
Intranets and Extranets
The World Wide Web
Domains, Protocols and Languages
Domains
Protocols
Online programing languages
Internet Applications in Travel
Functionality of travel websites
A typology of travel websites
Online Information Search
Online information search behavior
Search engines
Intelligent assistants and online recommender systems
Digital Marketing Communications
Designing and Maintaining Tourism Websites
Planning
Design
Navigation
Interaction
Aesthetics and functionality
Cross-platform compatibility
Delivery
Readability and credibility
Personalization
The digital marketing mix
Management
Evaluation
Summary
Key Terms
Discussion Questions
Useful Websites
References
Chapter 5 Social Media and Tourism
Learning Objectives
Introduction
Understanding Social Media
The social media landscape
Social media functions
Electronic word of mouth
Social Media Platforms in Travel
Social network sites
Wikis, blogs and product reviews
Wikis
Blogs and microblogs
Product review sites
Forums
Media sharing
Crowdsourcing
Virtual worlds
Travel podcasts
Strategic Applications of Social Media
Marketing and sales
Market intelligence
Customer service
Reputation management
Recruitment and partnerships
Summary
Key Terms
Discussion Questions
Useful Websites
References
Chapter 6 Mobilities and Information Technology
Learning Objectives
Introduction
The Mobile Technologies Ecosystem
Mobile Devices
Global positioning system navigation devices
Digital cameras
Smartphones and tablets
Wearable devices
Mobile Signals and Sensors
Sensing technologies
Signaling technologies
Mobile Operating Systems and Apps
Functions of Mobile Devices in Tourism
Informing
Contextualizing
Personalizing
Socializing
Managing
Translating
Purchasing
Entertaining
Gamifying
Reflecting
Challenges and Opportunities
Summary
Key Terms
Discussion Questions
Useful Websites
References
Chapter 7 Aviation and Information Technology
Learning Objectives
Introduction
Airlines
Airline use of information technology
Airline reservation systems
Flight schedules and availability
Fare quotes and rules
Passenger information
Electronic ticketing
Decision support systems
Fleet management
Flight scheduling systems
Crew scheduling systems
Revenue management
Flight operations systems
Marketing and customer relationship management
Direct bookings
Loyalty programs
Customer service
Departure systems
Departure control systems
Gate control
Flight dispatch
In-flight technologies
Passenger technologies
Crew support systems
Airports
Passenger processing
Pre-arrival
Check-in
Security and immigration
Pre-boarding
Boarding
Stopover
Arrival
Baggage and cargo handling
Air traffic control
Environmental management systems
Summary
Key Terms
Discussion Questions
Useful Websites
References
Chapter 8 Surface Transport and Information Technology
Learning Objectives
Introduction
Intelligent Transportation Systems
National intelligent transportation systems
Components of an intelligent transportation system
Vehicle technology
Fleet management systems
Vehicle Rental Companies and Information Technology
Reservation systems
Vehicle inventory control
Vehicle sharing
Taxis and ride sharing
Rail Transport and Information Technology
Water Transport and Information Technology
Integrated Public Transport Systems
Summary
Key Terms
Discussion Questions
Useful Websites
References
Chapter 9 Hospitality Information Systems
Learning Objectives
Introduction
Information Technology Systems in the Accommodations Sector
Property management systems
Reservations management
Guest folio and billing
Room management
Specialized PMS functions
Back-office applications
Hotel websites and apps
Electronic hotel reservations
Customer relationship management
Guest room amenities
Safety and security
Guest information and entertainment devices
Guest services technology
Hotel communications
Private branch exchange (PBX)
Call accounting system (CAS)
Energy management systems
Intelligent hotel rooms
Interfaces between property management systems and other systems
In-house or cloud-based PMS
It Applications in the FoodService Sector
Point-of-sale systems
Restaurant management systems
Marketing and customer relations
Summary
Key Terms
Discussion Questions
Useful Websites
References
Chapter 10 Technology-enabled Visitor Experiences
Learning Objectives
Introduction
Attracting Visitors
Visitor information
Sales and distribution
Staging Experiences
Technology as an enabler
Technology as a creator
Technology as an attractor
Technology as an enhancer
Technology as a protector
Technology as an educator
Virtual guides
Mobile devices
Special effects
Virtual and augmented reality
Holographic projection
3D printing
Robotics
Interactive surfaces
Technology as a substitute
Technology as a facilitator
Technology as a reminder
Technology as a destroyer
Managing Visitors
Admission
Orientation
Ancillary purchases
Crowding and queue management
Business intelligence and relationship management
Safety and security
Casinos and gaming
Summary
Key Terms
Discussion Questions
Useful Websites
References
Chapter 11 Destination Management and Smart Destinations
Learning Objectives
Introduction
Destinations and the Digital Tourism Ecosystem
Destination Management Systems
Destination management system dimensions
Destination management system organization
Destination management system management
From Destination Management Systems to Smart Destinations
Destination Research
Tourist statistical data collection and analysis
Tourism analytics with big data
Crisis and Risk Management
Stakeholder Management and Learning Destinations
Summary
Key Terms
Discussion Questions
Useful Websites
References
Chapter 12 Sustainable Tourism and Information Technology
Learning Objectives
Introduction
Environmental Sustainability and Information Technology
Resource efficiency
Environmental purity and physical integrity
Biological diversity
Virtual substitute travel experiences
Socio-Cultural Sustainability and Information Technology
Social equity and community well-being
Local control
Cultural richness of host communities
Economic Sustainability and Information Technology
Economic viability and local prosperity
Employment quality and capacity building
Summary
Key Terms
Discussion Questions
Useful Websites
References
Chapter 13 The Future of Information Technology and Tourism
Learning Objectives
Introduction
The Virtuous Cycle of Technological Development
Trends in Tourism Information Technologies
Trend 1: Ubiquitous artificial intelligence
Trend 2: Fragmentation of information
Trend 3: Digital elasticity
Trend 4: Storytelling
Trend 5: The empowered smart traveler
Trend 6: Big data and analytics
Trend 7: Smart machines
Trend 8: Material technologies
Trend 9: Open systems
Trend 10: Convergence
Summary
Key Terms
Discussion Questions
Useful Websites
References
Index
Back Cover