دانلود کتاب Tragic Design: The True Impact of Bad Design and How to Fix It

فهرست مطالب :

Foreword......Page 7
Preface......Page 9
The Interface that Killed Jenny......Page 15
The Role and Responsibilities of Designers......Page 19
Key Takeaways......Page 23
Design Can Kill......Page 31
Stupid Errors Versus Stupid Users......Page 32
Case Study 1: Therac-25......Page 33
Case Study 2: Ferry Crash in New York City......Page 41
Case Study 3: Ford Pinto......Page 46
Case Study 4: Flight 148......Page 52
Alternatives to Modes......Page 55
Fault Tree Analysis......Page 61
Conclusion......Page 62
Key Takeaways......Page 63
Design Can Anger......Page 67
Why Should You Care About Emotions?......Page 68
Characteristics of Impolite Technologies......Page 69
Dark Patterns......Page 82
Key Takeaways......Page 95
The “Dribbblelisation” of Our Users......Page 99
Inadvertent Cruelty......Page 100
“Power User” Features......Page 104
Allowing for Abuse......Page 107
How to Prevent Causing Sadness......Page 109
Conclusion......Page 121
Key Takeaways......Page 122
Design Can Exclude......Page 129
Accessibility......Page 131
Diversity, Inclusive Design, Design for All......Page 142
Conclusion......Page 162
Key Takeaways......Page 163
Gather as Much Data as You Can......Page 167
Learn to Recognize Emotions......Page 171
Conclusion......Page 177
Key Takeaways......Page 178
What We All Can Do......Page 183
What Designers Can Do......Page 187
Physical Good......Page 197
Emotional Good......Page 198
Inclusion......Page 199
Justice......Page 200
What Will You Do?......Page 201
Companies, Products, and Links......Page 203
[ Index ]......Page 209